"Check to see if this is your suitcase" "Put away your mobile phone and find a place where it is not easy to drop ......" "This is your ID card, it is easy to take it out when you put it in your pocket and take it out, you can pay attention to it later!" On January 3, 2024, a reporter from Beijing Youth Daily learned from the Beijing Capital Airport Police that during the New Year's Day holiday, the Capital Airport received 1,379 lost items, of which 145 valuables were received and 114 were successfully returned, with a return rate of 78.6%.
During the New Year's Day holiday, the police at the Capital Airport received 1,379 lost items
It is understood that in recent years, the Capital Airport Public Security Bureau has focused on creating a "complete return" mechanism, aiming to solve the problem of the loss of the majority of passengers' belongings.
According to the police of the Capital Airport Public Security Bureau, during the New Year's Day holiday, the Capital Airport received 1,379 lost items, of which 145 valuables were received and 114 were successfully returned, with a return rate of 78.6%. During this period, the public security of the capital airport also received a number of reports of loss of police, and at the same time received a number of thank you messages from the owners to the police.
The passenger caught the plane and the luggage was left in the taxi, and the traffic police found the lost property and mailed it back
On the first day of the New Year's Day holiday, a passenger from Guangdong approached the patrol police of the traffic police detachment of the Capital Airport Public Security Bureau for help, and his luggage was lost in a taxi. The police immediately asked the passenger about the location, time and characteristics of the vehicle, and after some online search, they found the license plate number of the vehicle. When the police found the contact information of the taxi company's dispatching station where the vehicle was located, it was already approaching the passenger check-in deadline, because the police could not contact the driver for a while, so they could only let the passenger go through the check-in procedures first, and he stayed where he was and continued to try to contact the driver. In the end, after nearly 40 minutes of waiting and more than a dozen phone calls, they finally got in touch with the driver, and the two reached an agreement under the coordination of the police that the driver would return the lost luggage to the passenger through logistics delivery. When the passenger received the luggage, he excitedly called the 12345 hotline to express his gratitude to the police.
Also on the first day of the New Year's Day holiday, an international student who went home for the holiday asked the police for help, and the duty-free goods he put on the cabin luggage rack were mistakenly taken by other passengers, and a duty-free item with the same style of packaging bag was left at the scene. Through the mechanism of "returning to the people", the police contacted the passengers who found the wrong items, and the two sides successfully exchanged the items that were wrongly taken. "When inbound passengers shop at the same duty-free shop, they use the same style, color and size of duty-free bags, and it is common for passengers to take other people's duty-free goods by mistake when they get off the plane. Therefore, when we travel, especially when taking transportation, checking in, waiting to get off, claiming luggage, etc., we should pay more attention to carefully check our belongings to avoid loss and mishandling. Wang Zheng, captain of the third patrol prevention and control team of the West Terminal District Police Station of the Capital Airport Branch, said.
"Special thanks for finding my headphones, your 'Returning to the People' logo is also very cool, my original cognition is still less than a few thousand dollars and do not file a case, I didn't expect that now calling the police can really help me find it, I think the whole thing is too cool." Ms. Wang, who had just retrieved her lost property, excitedly sent a message of thanks to the police, and then made a special trip to send a pennant to the police to express her gratitude.
Capital Airport refines the lost and found mechanism, and the return rate of many lost and found items has increased
The Capital Airport Public Security Bureau has strengthened cooperation with the on-site units, formulated four categories of lost property disposal specifications according to different categories and scenarios, refined the lost property handling process, and transformed the traditional alarm and help mode of "people looking for things" into the current combination of "people looking for things" and "things looking for people", which greatly improved the management level of lost items and truly provided convenience for passengers.
At present, the "Returned to the People" mechanism has gradually developed into a "six-rate" working method of "full-time stationing to improve the return rate of lost items, improving the mechanism to improve the surrender rate of lost items, strengthening communication to improve the awareness rate of item flow, Kexin to help improve the recovery rate of reported lost items, strictly handling and improving the rate of cracking down on illegal acts, and promoting awards and improving the rate of positive publicity and education", which effectively improves the quality and efficiency of the recovery of lost items and greatly solves the problem of lost items encountered by passengers during their travel.
"We will further create more convenient and beneficial matters such as the 'return to the people' mechanism, alleviate people's worries, solve people's difficulties, focus on the 'key small things' that the majority of tourists are concerned about, and continue to make efforts to solve the people's urgency. Zhang Qiang, director of the West Terminal District Police Station of the Capital Airport Branch, said. Compared with 2019, the rate of return of lost documents increased from 37.3% to 70.1%, and the rate of return of valuables increased from 72.1% to 84.3%.
Correspondents: Zhang Zhiwen, Peng Jian, Jin Yong
Text/Beijing Youth Daily reporter Wang Haoxiong
Editor/Zhu Wei