On January 29, 2023, a netizen shared on social media his very different experience when handling large certificates of deposit and pentacoin deposits at the bank, which attracted widespread attention. This story makes us wonder: should every customer be treated fairly in financial services?
Welcoming lobby manager
The protagonist of the story is ready to convert a 100,000 yuan bank card fixed deposit into a fixed deposit certificate, and deposits cash and five dimes at the same time. He packed the money in a bag, nervous but looking forward to this important financial business.
Upon arrival at the bank, he was greeted by a warm lobby manager who quickly assisted in the processing of a fixed deposit of 100,000 yuan. During the process, the lobby manager always maintained a friendly attitude, patiently answered questions, and explained the interest on the deposit to him in detail. It all gave him a sense of security and trust, and it made the whole process seem so smooth.
Different encounters with Pentame deposits
However, the next Pentacoin deposit process is very different. The protagonist handed 1,600 yuan in cash and 1,400 yuan in five dimes to the bank staff. But unexpectedly, the bank girl began to hesitate and dissatisfaction with the number of pennies, and even said that she couldn't deposit so many pennies. In the end, she only agreed to deposit 400 yuan of five dimes, and returned the remaining 1,000 yuan of five dimes to the protagonist. In addition, it took her about half an hour to count the 400 yuan pentame twice and wrap it, and although the protagonist expressed understanding, she was still very dissatisfied.
Reflections on the difference in attitudes of banks
The story provoked reflection on the different attitudes of banks. Why is it that in the same bank, customers are treated with enthusiasm when dealing with large certificates of deposit, but have different attitudes when depositing and withdrawing pennies? Why do some bank employees show such a stark difference in how they handle different transactions?
On the one hand, it is understandable that bank staff may not be familiar with the process due to the low frequency of processing large certificates of deposit, so they will take them very seriously. Pentame deposits, on the other hand, may be more common in day-to-day business, but they shouldn't be taken lightly because of it. Regardless of the amount of money deposited by customers, banks should provide fair and high-quality services.
Ethical and fair issues
The story raises a broader question about ethics and fairness in the financial services industry. Every customer should be treated equally and with respect, regardless of the amount of their deposit. Financial institutions should focus on training their staff to ensure that they treat different types of business equally.
Regardless of your financial needs, you are entitled to a fair and professional service. For financial institutions, it's critical to providing customers with a quality experience and service, not only in terms of ethics, but also in terms of the long-term health of the business. Whether you're going to deposit a large certificate of deposit or a pentame, you deserve respect and attention.
This story makes us think deeply about how fairness and respect can be achieved in financial services to ensure that every customer is treated equally. In the financial sector, ethics and fairness should always be top of mind.