On December 26, Guizhou Radio and Television Station "People's Concern" reported a news about Mr. Zheng, the owner of BMW X5 in Quzhou, Zhejiang. According to reports, Mr. Zheng reported on December 24 that his vehicle had an abnormal noise after maintenance at the 4S shop. To pinpoint the problem, he hired a third-party inspector to inspect it, and it turned out that there were screws inside the engine.
According to Mr. Cheng, during the maintenance process, the technician removed six spark plugs at one time. The 4S shop responded that the screw may have accidentally fallen into the engine during their maintenance. However, Mr. Cheng did not believe this and went to an outside repair shop to seek confirmation, but the maintenance master insisted that this was not possible.
On the 24th, Mr. Ye, the after-sales director of the 4S store, said in an interview that he had checked the monitoring and negotiated many times, but failed to reach an agreement. To investigate the problem further, he suggested disassembling the engine for inspection, or offering to acquire the BMW X5. However, Mr. Cheng rejected the offer because it would result in huge financial losses.
Mr. Yip promised to negotiate with Mr. Cheng again to resolve the issue, but Mr. Cheng said that if the negotiations failed, he would have to escalate the matter to court.
On December 26, Guizhou Radio and Television's "People's Concern" column reported a news about Mr. Zheng, the owner of the BMW X5 in Quzhou, Zhejiang. According to reports, Mr. Zheng noticed an abnormal noise in his vehicle after a 4S shop maintenance on December 24. To find out the cause of the problem, he hired a third-party inspector to inspect it, and it turned out that a foreign object inside the engine was found - a screw.
According to Mr. Cheng, during the maintenance process, the technician dismantled six spark plugs at one time. The 4S shop claimed that the screws may have accidentally fallen into the engine during their maintenance operations. However, Mr. Cheng was not gullible and went to the repair shop outside to seek confirmation, but the maintenance master insisted that this was not possible.
Regarding this matter, Mr. Ye, the after-sales director of the 4S store, said in an interview that he had checked the surveillance video many times and negotiated many times, but failed to reach an agreement. In order to investigate the problem in depth, he proposed to disassemble the engine for inspection, or to offer to acquire the BMW X5. However, Mr. Cheng rejected the offer because it would result in huge financial losses if he did so.
Mr. Yip promised to consult with Mr. Cheng again to find a solution to the problem. But Mr. Cheng said he would have to escalate the matter to court if the negotiations failed.