#实话实说#
"Add a little vinegar and you will be slapped in the face, and if you eat slowly, you will let the customers go." A certain wonton shop in Changzhou has become popular all over the country! It has received more than 20,000 bad reviews overnight, and a certain group of reviews has also fallen, and the owner of the store has been taken away by the police for investigation.
I don't know if the boss's intestines are repentant at this time!
This is the recent uproar of "customers suspected of being slapped by the boss for adding more spices" incident, with the exposure of the day's surveillance, netizens also went to a website to greet the store, but I didn't expect the store owner to be arrogant:
"If you want to eat seasoning, add money to buy it, what wontons does poor B eat"
"If you like to eat, you can eat, if you don't eat, you will roll, Lao Tzu is not bad for you, next time add some niao to the vinegar, and I will still fight if I don't accept it"
I knew that this was the owner of the wonton shop, and those who didn't know thought it was a big brother in a society.
With the fermentation of the incident, the true identity of the boss was also revealed, and netizens commented sharply after reading it: No wonder it is so arrogant!
So what's going on here?
Are today's consumers so humble?
went to eat a bowl of wontons and suffered several big B pockets, went to watch a live broadcast and was inexplicably opened to a meeting, went to buy an eyebrow pencil and was ridiculed for not working hard enough.
In the past, merchants regarded customers as gods, but now merchants are ridiculed at best, and they are used at worst, so that you have to chase them out while hurrying up.
Unexpectedly, it has now evolved into consumers going out to spend money to find guilt! So what is going on with this Rashomon caused by a bowl of wontons?
According to a report by Red Star News on December 14, according to online exposure, in a wonton shop somewhere in Jiangsu, a small group of people were suspected of having their front teeth knocked out by the boss just because they added some more seasoning.
According to the online video, the guy was eating wontons, but he didn't expect that in the next second, a man pushed him, the guy was stunned for a moment, and then the man's words made him even more unbelievable.
The man angrily reprimanded him: Every time you come, you add so many spoons, too much, is it okay not to add them to you?
The guy was dragged up, and before he could answer his words, the proprietress rushed out, seemingly pulling a rack, but in fact, he kept counting the guy's no:
"You come too much every time, don't come next time, we don't sell it, you add too much every time"
Under the bitter heart of the proprietress, the man wanted to do it several times, and slapped the guy's face during the pushing.
At that time, the guy thought that the man was a customer, so he replied: "Got it, you go sit first!"
Unexpectedly, this sentence angered the man even more: "I'm the boss, what do you sit on, what are you pretending to be?"
As he spoke, he was about to throw the guy out, but the guy hadn't finished eating the wontons, but he still paid for it, and finally left the wonton shop under the push of the boss, and almost fell at the door before leaving.
As for whether the three of them had an argument after they went out, there is no way to know.
It's just that if you analyze this video alone, then this boss has gone too far.
First of all, everyone is open to do business, and although we can't guarantee that all the requirements of customers will be met, the most basic thing is to make customers eat comfortably, right?
Secondly, according to the conversation, it can be seen that this young man comes often and can be regarded as a regular customer. For this kind of regular customers who often take care of business, shouldn't they be more courteous?
Third: Even if the ingredients are really expensive, they can be clearly marked in the store, and the ingredients need to be charged, rather than pushing them violently, and they should not be thrown out before the family has finished eating.
Because of a little material, and make this kind of move, and let customers not come in the future, maybe they are really not bad for money, maybe they are really fearless, so they dare to do this.
And the follow-up turned out that the boss was really not afraid of anything.
Just when the incident fermented and netizens went to give bad reviews, the boss's reply was one word: It's amazing!
"Knock out your front teeth, do you believe it?" "If you don't eat it, you will gun", "If you want to eat seasoning, you can buy it with money, what wonton does poor B eat", "Next time I add some niao to vinegar, if I don't accept it, I will still fight"
Because of this incident and the boss's arrogant words and deeds, netizens also commented on a website, from taste to environment, to service and cost performance, etc., all of them were commented one by one.
I was able to swipe more than 20,000 bad reviews overnight, and none of them were repeated, and I took the art of language to the extreme, and it was a pity not to publish a book.
However, among the many bad reviews, there are also many people who stand on the side of the boss, thinking that if only a little material is added, the boss will not be so angry, and there may be the possibility of extravagance and waste and vicious consumption of young men, and the boss will suddenly break out after enduring it for a long time.
However, regardless of whether there is such a possibility, as a boss, he should not treat consumers so roughly, nor should he say anything unscrupulous, or even say that he wants to add niao to vinegar, if every business does this because of a little thing, then how to protect the rights and interests of consumers?
In addition, he also found out his true face and business license, and broke the news that he not only has this store, but also three other stores with the same name, as well as a beef soup, are also his.
If there are so many stores, then he understands more about how to treat customers, because only when customers are satisfied, the store will get better and better.
In this regard, some netizens feel that looking at the appearance of the boss, it is likely that it is because he drank some wine and heard the complaint of the boss's wife, which made him even more angry!
However, this is all speculation, and the exact reason for this is yet to be further investigated by the authorities.
Now the latest development is that the local market supervision has intervened in the investigation, and the police have also taken the boss away, and the store involved has also been closed.
If there is a dispute in the first place, and this matter is added, then the boss's behavior can be explained, maybe this is the truth of the matter.
But the specific situation has to wait for further official reports, and before that, we should also eat melons or not believe melons, look at and speak rationally.
However, there is also news that this store has been like this more than once, and he was forced to drink soup by the boss because he added two extra spoonfuls of chili peppers before, and asked netizens not to come in the future.
When netizens reported the matter, the staff said that this was advocating economy and could not be wasted.
It's right to advocate thrift, but just adding two spoonfuls of chili peppers, let netizens drink all the soup, and warned him to add chili peppers like this again, don't go in the future, is this also correct?
Is it a waste to add spices locally? If you are given spice money, can you add them as you like?
It is precisely because there are such examples one after another that this netizen sent out a soul torture question:
"Do you have friends in Jiangsu, ask if this is a common phenomenon or an individual phenomenon? Don't go to Jiangsu to eat a bowl of noodles in the future, the front teeth will be knocked out and you can't draw it, is vinegar very expensive in Jiangsu? Do you need to recharge anything else?"
Don't say it's this netizen, Dousha wants to let Jiangsu netizens popularize science, is this the case? Because Dousha has also been to many places, the ingredients are added casually, even if it is not, it will be marked that it needs to be charged, if this is really the case in Jiangsu, then when you go in the future, you will also pay attention to it.
So in a similar incident, how should the guy protect his rights and interests?
According to Article 39 of the Law on the Protection of Consumer Rights and Interests, when a dispute arises between a consumer and a business operator, it can be resolved through the following channels:
1. Negotiate a settlement with the operator;
2. Request mediation by consumer associations or other mediation organizations established in accordance with the law;
3. Lodge a complaint with the relevant administrative department;
4. Submit to arbitration institutions for arbitration in accordance with the arbitration agreement reached with the operator;
5. File a lawsuit with the people's court.
In this case, the guy can not only defend his rights through appeal, but because the store owner has slapped and pushed, the guy can not only demand compensation for medical expenses from the beater, but also for moral damages.
In such incidents, where it is determined that the injury constitutes a minor injury or more, criminal responsibility may be pursued, and the other party is also suspected of the crime of intentional injury, and the victim may file an attached civil lawsuit to claim civil compensation.
This incident also reminds us that as a business operator, if there is no big picture, it is clearly marked in the store that how many small ingredients are free to eat, and how many spoons or more are charged, if it is clearly stipulated, it will not cause this kind of dispute.
Secondly, if a store can go long-term, it has a lot to do with the boss's mind and life.
In real life, we have encountered too many shops like: as long as you encounter difficulties, you can deliver a meal for free, such restaurants naturally have no shortage of customers, and there is no shortage of praise.
Third, as a consumer, we should also keep in mind that we should not be extravagant and wasteful, and we should order as much as we can eat and pour as many seasonings as we can.
Fourth, as a netizen, you can't wantonly give bad reviews before the truth comes out, the store owner is doing too much, but naturally there will be the Market Supervision Bureau and the police to solve it, as long as it violates the interests of consumers, then he will also get the punishment he deserves.
And an app is used to write real reviews, so wanton bad reviews will cause trouble to stores and other consumers.
Therefore, it is inappropriate to treat customers roughly, but it is also not advisable to cyberbully at every turn.
What do you think about this? Welcome to leave a message to discuss!