Chinese passengers: "Why can he (Japanese passengers) get in, but we can't?"
Staff: "That... His luggage... (The explanation is vague, I bow my head and pretend to contact the phone)"
Chinese passenger: "Why? Because he's Japanese?"
On December 7, a woman posted a video of herself being "treated differently" by Juneyao Airlines at Shanghai's Pudong Airport online.
On that day, the woman was late at the same time as a Japanese passenger.
However, the airline only allowed Japanese passengers to board the plane, but the woman was turned away, resulting in her luggage being transported to Japan and stranded in Shanghai!
01. Review what happened
Ms. He, who posted the video, was very angry and told her story.
On December 7, he had planned to fly to Osaka, Japan for a vacation. After checking in and checking in my baggage, there was a problem when I was waiting for boarding.
Ms. He was given the initial information: Gate D64.
As a result, shortly before boarding, the boarding gate was temporarily changed to D60.
Ms. He went to the toilet and missed the last boarding moment because she did not know the information about changing the boarding gate. 、
By the time she found out, it was almost too late...
Just when Ms. He was annoyed, a scene that shocked her extremely happened.
A Japanese passenger was also blocked out of the boarding gate because he was late.
But then I was allowed to enter and boarded the plane successfully!
It's clear that they're all late, so why are the Japanese allowed to board the plane, but not themselves?
Ms. He was very angry, and immediately took out her mobile phone and reasoned with the staff while filming.
This video is from this time.
02. Airline response: Occasional faults
The reason why this incident is fermenting on the Internet does have its slightly sensitive details.
Many netizens also complained about Ms. He, and questioned Juneyao Airlines' "differential treatment"!
And the one who was "given priority" happened to be a Japanese national!
Why exactly?
Such a practice has undoubtedly aroused the people's strong national self-esteem and desire to protect.
Let's first listen to the response of the airlines involved:
On December 7, the company carried out flight HO1337 from Pudong to Osaka, and during the boarding process, the passenger's itinerary was affected due to staff error.
This incident was an incidental fault of service, and there was no favoritism towards foreign travelers.
Immediately after the incident, the airline communicated with the passenger to provide compensation such as accommodation and ticket rebooking, and the passenger arrived in Japan on the next day on the company's subsequent flight.
To sum it up in one sentence:
The company did not favor foreign passengers, and it would be a "mistake" if such a thing happened!
According to the airline's explanation, the staff thought that the Japanese passenger's luggage had already been checked on the plane, so the Japanese were allowed to board the plane!
What is ironic is that the passenger with the luggage on the plane happens to be Ms. He, and it has nothing to do with the Japanese passenger half a dime!
As a result, Ms. He was left behind, but her luggage went to Osaka.
03. The attitude of netizens
Few people agreed with the airline's explanation.
Due to some deep-rooted "thoughts", there have indeed been many strange accidents in China that "give priority to foreigners"...
With the rise of China, the Chinese people have become more and more self-confident and have a stronger antipathy to such things.
How much of a crisis public relations role did Juneyao Airlines' official response play?
People who are sensible will naturally distinguish everything and see everything!
Many netizens ridiculed, and this time they learned a new word - occasional service mistakes!
Since it is a "fault", how to deal with the person who made the mistake? The official response does not explain anything...
This undoubtedly makes people feel that it is another performance with mud!