After updating the mobile phone system, the 5G switch button was turned off, and China Mobile Unicom Telecom responded

Recently, many users have reported that after updating the system of their mobile phones, the 4G and 5G switching switches in the system settings have been canceled, and they can only use the 5G network by default.

According to a report by the first financial report on the 7th, China Mobile's 10086 technical customer service staff confirmed the fact that the 5G switch to 4G button will be hidden after the system update of some mobile phones. China Telecom 10000 and China Unicom 10010 related staff said that this problem needs to be solved by contacting the mobile phone brand, and if the mobile phone brand cannot solve it, then "there is no way".

This is not the first time that users have reported that their phone's 5G switch has disappeared. As early as August 2021, it was reported that some consumers found that their mobile phones' 5G drop-down shortcut switch was gone, and they could only switch in the settings.

At that time, Bruce Lee, CTO of Huawei Device BG, replied that removing the 5G drop-down shortcut switch was a unified requirement of China's three major operators, because operators found that many users bought 5G mobile phones but turned off the 5G switch in use.

It is worth noting that according to the "China Mobile 5G Mobile Phone Product White Paper (2023 Edition)" released in December 2022, it is clearly stated that "in 2023, China Mobile will continue to make efforts in 5G network coverage, basic communication experience, special services, and reducing terminal power consumption, and further improve the 5G access rate and 5G user experience, including canceling the terminal user interface 5G switch..."

According to the above-mentioned first financial report, China Mobile 10086 is responsible for the technical customer service of the terminal business, saying, "Now many mobile phones, including many mobile phones equipped with the latest Android system, are default to 5G priority, hidden 5G (switch) switch, but many mobile phones can be found in the mobile phone system'developer options' to turn off the hidden button." The customer service also confirmed that if the 5G switch button cannot be called up through the phone's "developer options", then the phone's 5G communication function will always be turned on by default and cannot be turned off.

It has been more than four years since the three major operators launched their 5G packages in 2019. According to the financial reports of the three major operators in the third quarter of 2023, as of September 30, 2023, the total number of China Mobile customers reached 990 million, of which the number of 5G package customers increased by about 136 million to 750 million, and the number of 5G network customers reached 425 million, with a penetration rate of 75.8%.

China Telecom's mobile subscribers increased by 14.63 million to about 406 million, and the number of 5G package subscribers increased by 39.65 million to about 308 million, with a penetration rate of 75.8%.

China Unicom has 332 million mobile subscribers, with a net increase of 967 mobile subscribers, and a net increase of 35.347 million 5G package subscribers to about 248 million, with a penetration rate of 74.7%.

According to the total financial report data of the three major operators, the number of 5G package users on the whole network has reached 1.306 billion, and China Mobile's 5G package users account for more than half of the entire network.

According to data from the Ministry of Industry and Information Technology, the construction of 5G networks continues to advance. As of the end of September, the total number of mobile phone base stations in mainland China reached 11.43 million, a net increase of 598,000 over the end of the previous year. Among them, the total number of 5G base stations reached 3.189 million, accounting for 27.9% of the total number of mobile base stations.

Gong Ke, former president of Nankai University and former president of the World Federation of Engineering Organizations, said at the China 5G Development Conference held last month that the current global 5G network population coverage rate is about 37%, with more than 1.4 billion users, of which about half are from China.

However, in May this year, Chinanews reported that the original price of 5G packages remained high, but behind them were discounted sales in the form of "activities" and "contracts", and the price of 5G packages "dropped". At the same time, for the 5G network speed, some users said that "there is no strong feeling when 5G is turned on", so that many people are still using 4G packages.

Are you on a 5G package and what is the speed?

Editor|Lu Xiangyong, Du Hengfeng

Proofreading|He Xiaotao

The daily economic news is synthesized from CBN, announcements of listed companies, Chinanews.com, etc

National Business Daily