The 4S store that said "don't buy or roll" apologized, netizens: Did you really deal with the employees involved?
Looking at the car market from the perspective of people's livelihood / left and right car viewing reports——
Recently, Nanchang Hengxin Toyota 4S store, which said "don't buy or roll", became popular on the Internet, and the cause of the incident was "unpleasant negotiation" in the process of a car transaction, which led the store's employees to "break the mouth and curse" without talking about Wu Xingde.
According to media reports, Ms. Li, the car buyer, said in an interview with the media that the incident happened during the National Day holiday at Nanchang Hengxin Toyota Motor Sales and Service Co., Ltd.
According to Ms. Li, after she called the Nanchang Hengxin Toyota 4S store, the store said that there was a car in the store and the price was negotiable, but she needed to go to the store to buy it. Taking advantage of the National Day holiday, Ms. Li rushed from Guangzhou to the 4S store in Nanchang, and when she heard that they wanted to buy a car in full, the store staff left them hanging aside.
Ms. Li said that her father "raised his voice a little louder" during the communication, and the other party rushed up, said cruel words about "don't buy or roll", and accused her father of behavior.
After the relevant video was posted on the Internet, the 4S store involved was reprimanded by many netizens, believing that the 4S store should regard customers as gods, and should not treat consumers with such a bad attitude, and if it is from abroad, it should be treated with courtesy. However, some netizens also questioned, believing that inappropriate remarks by employees in the store may be because the video just edited the swearing, and the entire video should be sent to the Internet to appear fair, after all, things happened, let netizens see what the cause of the matter is.
In any case, things have happened, it is not right for the 4S store salesperson to insult customers like this, but fortunately FAW Toyota and the 4S involved have responded and apologized.
According to media reports, FAW Toyota has paid close attention to this matter and appointed a commissioner to further communicate with customers. FAW Toyota's official customer service also apologized for the public dissatisfaction caused by the incident.
On October 10, Nanchang Hengxin Toyota 4S store issued an apology statement for insulting customers on the Internet.
Nanchang Hengxin Toyota 4S store said that recently, it was rumored on the Internet that our employees had improper language in the process of negotiating with customers, causing strong dissatisfaction among customers, and our company attached great importance to this.
After investigation, on October 1, the customer expressed his intention to buy a car through online retention, and on October 5, the customer went to the store to negotiate the purchase of a car, and in the process of communication and negotiation, our employees used improper language, which caused emotional harm to customers and had a negative social impact.
Hereby, Nanchang Hengxin Toyota Motor Sales and Service Co., Ltd. expresses its sincerest apologies to the customers and their families.
Li Kai, the general manager of the company, has expressed his apologies to the customer in person and obtained the customer's understanding.
Nanchang Hengxin Toyota 4S store said that this matter has aroused widespread concern from all walks of life and caused adverse impact on the public, and our company is deeply sorry for this. Nanchang Hengxin Toyota Motor Sales and Service Co., Ltd. has been adhering to the business philosophy of "customer first", but due to internal management negligence, this incident occurred, deviating from the original business intention of "customer first".
In response to the "one-stroke" "handling of the employees and managers involved" at Nanchang Hengxin Toyota 4S store, netizens said, why not tell the results of the handling? Was it dealt with exactly? How is it handled? I'm afraid it's hard to convince the public if you don't explain these clearly (like to pay attention)?
(The picture in this article comes from the Internet, invaded and deleted)