On September 8th, Yunji Technology, a leading enterprise in China's commercial robots, held the "Yunji UP Service Platform World Premiere" event, with the theme of "iteration, reconstruction, and symbiosis", more than 20 enterprise founders, more than 50 general managers of Shanghai high-star hotels, 100+ hotel groups/brand CEOs, and 200+ hotel industry celebrities attended the scene to discuss the iteration of the commercial robot industry and the development of hotel digital transformation under the wave of China's technology industry.
Founded in 2014, Yunji Technology is a global leader in the field of commercial service robots. Up to now, Yunji Technology has applied for a total of 2200+ patents and copyrights, and has 120+ hotel brands/ecological partners in 40+ countries around the world, with a total of 500 million+ people around the world, providing strong support for the digital development of the hotel industry. Yunji takes the lead in cutting into the hotel scene, starting from the actual needs of hotel operators and occupants, and constantly exploring the service scenarios of delivery robots, from the single-cabin delivery robot "Run" to the double-warehouse delivery robot "Gege", and then to the split robot UP, in the expansion of robot service value, and continue to explore.
Using AI Big Model Technology from "Service Robot" to "Robot Service"
The development of digitalization has promoted robots into the 3.0 era, and Zhi Tao, founder and CEO of Yunji Technology, has a new understanding of the business model: the existence of robots is to create happiness for human beings, and the essence of robots is service. Now, from "robot manufacturer" to "robot service platform", Yunji has promoted the development of digital and high-quality services in the hotel industry, bringing more new service possibilities to the hotel industry.
Yunji Technology took the lead in launching the HDOS robot service system, forming a "trinity" hotel digital solution of demand digitalization, task allocation digitalization and operator digitalization between guests, robots and hotels. Demand digitalization digitally integrates self-service check-in machines, elevators, door locks and other check-in needs, telephone, audio, laundry and delivery and other in-stay needs, and then converts and assigns orders through artificial intelligence, and records the feedback and evaluation of tasks, so as to optimize hotel staff scheduling through service analysis, improve service details through information consultation, optimize item management and use publicity through repair quantity analysis, and improve the "HDOS happiness index" of hotel operations.
In terms of artificial intelligence, Yunji Technology has successively developed and launched technologies such as deep learning machine vision dynamic obstacle avoidance, multi-modal fusion intelligent interaction, scenario-based knowledge graph and semantic understanding suitable for robot service scenarios, continuously improving the smoothness, safety and user interaction experience of robot operation. Combined with the current large model and GPT technology, based on the basic open and closed source language big model and visual big model, Yunji Technology has independently developed a vertical GPT for hotel operation and robot application - HotelGPT, bringing more intelligent AI waiters, AI trainers, AI documents, AI security officers and other positions into hotel service scenarios, reducing costs and increasing efficiency for hotels. In the future, Yunji will also apply more AI technology to robot service systems to realize robot embodied intelligence and cloud AI brain.
Break down information silos: from "hotel scene collaboration" to "collaborative human-machine ecology"
The "UP service platform" launched this time helps hotels in digital transformation from three dimensions: first, the split robot UP solves the problem of improving quality, reducing costs and increasing efficiency; Second, the robot ecological service platform UPStore solves the problem of information islands; Third, the robot service happiness index UPtime has changed the way the value of robots is settled. The future of robot service is not only the product itself, but the service concept created on the basis of demand scenarios, robots bring humans not only meticulous standard services, but also understand the active services required by guests, and personalized services that exceed expectations.
At the press conference, Li Quanyin, senior vice president of Yunji Technology, interpreted UP's "24 hours in the hotel" and "a day in the robot" in the form of a stage play. Among them, the new retail enterprise Yuanqi Forest, the retail chain brand Convenience Bee, the chip R&D representative enterprises Unigroup Zhanrui and Obi Zhongguang, as well as the founders and executives of 14 robot companies in factories, medical care, catering, parks and other scenarios shared the value of UP in product development and scene application.
Photo: Li Quanyin, senior vice president of Yunji Technology
Digital development will mainly focus on three digital indexes, the first is the digital report efficiency management index, the second is the robot team demographic dividend index, and the third is the HDOS business digital operation index. Yunji UP service platform is not a single product but a form, which is a service platform that can provide solutions in the above index. Yunji UP service platform successfully breaks the information island from the successful experience of the hotel scene, not only realizes multi-scenario collaboration in the hotel format, but also realizes more ecological human-machine collaboration.
Broaden the service value of commercial robots based on demand scenarios
At present, the national hotel room intelligent transformation market has exceeded 100 billion yuan, and the number of smart hotels has maintained an annual growth of about 20%, and the intelligent transformation of hotels has become a rigid demand of the industry, which also means that the hotel industry has huge market potential. As a mature enterprise of hotel service robots, Yunji continuously optimizes products and services based on the AI and big data foundation accumulated in strong service scenarios, and smoothly broadens the service ecology of commercial robots.
While emerging technologies such as big data, cloud computing, Internet of Things and artificial intelligence are breaking the production operation and service models of traditional industries, they are also leading the change of consumer demand and habits. In the future, the scenario of robot collaboration will move towards more industries, and the service value of robots will become higher and higher, and its market prospects cannot be underestimated. According to relevant statistics, by 2023, the market size of China's service robots is expected to reach 75.18 billion yuan, and it is expected to reach 187.2 billion yuan by 2027.
Figure: Yunji product exhibition area at the press conference
From scenario collaboration to ecological collaboration, Yunji Technology starts from the market segment of hotel delivery robots, steadily and steadily, and continues to make efforts to help the digital transformation of hotels, this innovation launched the UP service platform model, connecting more industry ecology, creating more possibilities for robot services, and once again becoming a pioneer in the field of commercial robots in China. At the same time, in the international market, Yunji Technology has successfully expanded its business in Japan, South Korea, North America, the Middle East and other regions. In the future, Yunji will continue to adhere to the application demand, continue to polish products, polish service models, and inject new momentum into the development of China's robot industry and even the application of global commercial service robots.