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"Ask Beijing" reported on September 5 a dispute between the owner of the Moon River Castle apartment in Tongzhou District, Beijing and the property management company over the newly installed access control system. A number of owners who reported problems believed that the property company set up obstacles for owners who did not pay their fees on time, and urged the payment of property fees in disguise. The property company said that it was only a failure of the background system and did not discriminate. After the "Ask Beijing" report, more owners contacted reporters to reflect that the property company's upgrade of the access control system actually caused many disputes between the two sides...
Owner: You can't enter the door without recording your face at the first time
Moon River Castle Apartment, located in Furong West Road, Tongzhou District, Beijing, was built in 2003, with a total of about 700 households in 5 buildings. The property fee for the residential part of the community is 6 blocks per square meter per month5, and the supporting bottom merchant property fee is 8 yuan per square meter per month. Beijing Moon River Property Management Co., Ltd., a residential property company, opened a new access control system in August this year. This newly installed smart access control system at the door of each unit requires the owner to perform facial recognition. Some owners reported to "Ask Beijing" (Beijing News Broadcast News Hotline 65159063) that they did not do face recognition at the first time, and they were rejected when they went to the property company.
Owner Ms. Fu: He introduced this system, he asked everyone to brush their faces, and many people did face recognition, but we people did not do face recognition, and then we basically didn't do face recognition.
Ask Beijing previously reported:
After the community changed the access control system, "those who did not pay could only call him..."?
The landlord believes that it is a disguised reminder of the property fee
Ms. Fu and other owners believe that the reason why the property company does not apply for face recognition is to call for payment of property fees in disguise. The property company denied this. Mr. Zhang, the manager of the property company, told the "Ask Beijing" reporter that the reason why it could not be handled was because the access control system failed, and some owners took this opportunity to put pressure on the property company.
Property manager Mr. Zhang: There is a little problem with our system, the reason why there is a problem is because this group of owners, in the past, directly destroyed our access control, now this gang of people are unwilling to pay property fees, that is, now negotiate conditions with the property, want to put pressure on the property, lend this to call you, these are all owed property fees, they all owe more than 5 to 7 years.
Face recognition system for access control / Photo by Wang Xiaomeng
Owner: There is a reason for the non-payment of property fees
In this regard, some owners said that many owners have a reason for not paying property fees. According to Mr. Wang, the owner, one of the points of dispute between the owner and the property company is that the property company has rented out the public area in the past two years, causing dissatisfaction among the owners.
Mr. Wang, owner: I only came here in December 2019, and then I paid it all in 2021. Later, I felt that I really couldn't pay the property fee, so it became more and more excessive, and the living space of this owner became smaller and smaller.
Moon River Castle Apartment / Photo by Wang Xiaomeng
Owner: Access control system failure is a lie
Mr. Yang, an owner who has paid the property fee, also said that he thought that the inability to handle access control due to system failure was obviously "rhetoric".
Owner Mr. Yang: Although I paid the property fee, I couldn't accept his behavior. Any system problem should be the problem of the entire system crashing, it is impossible for the owner to have permission, some without permission, it must be like this.
Property staff said that a large number of owners in the community owed property fees / Photo by Wang Xiaomeng
Owner: There is a suspected invasion of privacy
In addition, on the issue of upgrading access control, another controversial point is that the newly installed smart access control system requires face recognition to collect the owner's biometric information and identity information, which the owners believe is suspected of violating the owner's privacy. Mr. Yang, the owner, said that after applying for access control face recognition, he found that the advertisements pushed by third-party applications of the access control system on his mobile phone were basically the same as the content he paid attention to on the e-commerce platform.
Owner Mr. Yang: It involves collecting all the identity information of people, biological information, including your preferences, etc., which is equivalent to opening up your big data, such as this kind of background push of various advertisements, and your preferences are obviously related, so this is a complete violation of personal privacy.
Use of the APP requires the owner to agree to the relevant privacy policy/interviewee
Property owner: Smart access control is to protect the safety of the owner
Regarding the doubts of the owners, Mr. Zhang, the property manager, said that the original intention of the installation of the smart access control system is to protect the safety of the owners.
Property manager Mr. Zhang: Don't worry, we installed it during the epidemic, and during the epidemic, every face recognition was definitely required, and it was also required by the local side when it was installed. Because the community is a relatively high-end community after all, and since we changed this kind of face recognition, our community has not really happened, such as robbery This kind of behavior really does not occur.
Access control manufacturer: The background management authority is on the property side
However, on September 6, when the reporter came to visit the community, he noticed that after many visitors said the house number they wanted to visit, the property staff immediately opened the access control remotely, without any further inquiry or identity verification. The reporter saw at the scene that the community access control system is called "neighbor to open the door". A staff member of Shenzhen Qinlin Technology Co., Ltd., which is testing equipment in the community, said that the relevant certification authority has been handed over to the property company.
Neighbor staff: Just look for the property, he didn't enter it for you, (if it shows) "passed" but couldn't get in, that's a problem with the equipment. Because his management right is in them, we just provide this equipment, including after-sales, the equipment has problems, we give repairs. Back-office management authority is on them (the property company) that.
The access control system has been tested by the Ministry of Public Security
Regarding whether the personal information questioned by some owners can be effectively protected, the staff member said that their access control system has been tested by the Ministry of Public Security, and there is no problem with data security.
Neighbor staff: This company, it has the Ministry of Public Security certification, large manufacturer level, he that public security record. There should be more than 2,000 communities in Beijing, and I am responsible for more than 1,000 in Guangtongzhou.
Owner: Owners should be consulted to change the access control
On August 8, the Cyberspace Administration of China (CAC) issued the Provisions on the Security Management of the Application of Facial Recognition Technology (Trial) (Draft for Comments), which states that facial recognition technology can only be used to process facial information if it has a specific purpose and sufficient necessity and takes strict protective measures. Mr. Jia, the owner, believes that even if the security of the system is guaranteed, from the procedural point of view, the property company should seek the consent of the owner to replace the access control system with the new functions.
Owner Mr. Jia: The words of the community have been delivered for 20 years, the developer has fulfilled his duties, there is already an access control system, we can enter by swiping the card, and the property company must approve the replacement of any access control system through the owners' assembly. Because this access control system it involves the privacy of the owner, such as face entry, mobile phone door opening, etc., it adds related functions, which must be implemented by the owner's joint decision.
District Housing and Construction Committee: It belongs to the normal upgrade of the system
In this regard, the "Ask Beijing" reporter contacted the property guidance center of the Beijing Tongzhou District Housing and Construction Committee, and the staff Mr. Sun said that the property company's replacement of the new access control system is a normal upgrade of the system.
District Housing and Construction Committee: Normal maintenance, maintenance, upgrade is no problem, our house is the sales contract or property service contract has an agreement, the door of the community must have access control, but say which level is needed, such as there is a card, there is a face, there is a password, and these three are there, he did not say it clearly, since it was not clearly said, then these three may exist.
District Housing Committee: The property has the obligation to upgrade everyone
At the same time, Mr. Sun also stressed that the property company is obliged to upgrade the access control authority of all owners in the community as soon as possible, and the property guidance center will also supervise and coordinate.
District Housing and Construction Committee: We must upgrade everyone as soon as possible, and recently many people in our community are consulting about this matter and coordinating it.
Lawyer: More attention should be paid to access control security
The "Ask Beijing" reporter also consulted Bao Hua, a senior lawyer in the property field and senior partner of Hairun Tianrui Law Firm, on this issue. Lawyer Bao believes that the owners' doubts about the installation of smart access control systems should not focus on the issue of "whether to install", but should put forward higher requirements for the security of the installed smart access control systems.
Bao Hua: The cost of the owners deciding on joint decisions is relatively high, so everything is not submitted to the owners for joint decisions, which means that the owners have rights, but there are costs in exercising rights, and there is also a problem of feasibility. In the past three years of the epidemic, the smart access control system has actually been installed in many projects, and it is led by the government, and many of its data is on the government cloud. If you are worried about information leakage, then you should put forward higher requirements for technology.
Follow-up progress, "Ask Beijing" will continue to pay attention.
Little Ask says
Can't get into the access control without paying the property fee?
Face recognition invades the privacy of owners?
Lawyer: Higher requirements for access control security
Original manuscript Reproduction requires authorization Otherwise, report
Reporter丨Wang Xiaomeng Editor丨Wang Xiaomeng Ye Shuming
Editor-in-chief on duty丨Tang Yan
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