Humanistic care is an important content in medical nursing services, and only by implementing humanistic care for patients in clinical practice can medicine become true human medicine, which is an intuitive expression of "great doctors are sincere and doctors are benevolent". The nursing team of the Department of Spleen and Gastroenterology of Anyue County Hospital of Traditional Chinese Medicine pushes the awareness of humanistic nursing to itself, internalizes it in the heart, and shapes it externally in practice, so as to comprehensively improve the "warm" strength of nursing.
Build a nursing brand and build a nursing culture
In order to improve the overall quality of the nursing team and build an innovative and harmonious nursing team, the Department of Spleen and Gastroenterology actively explores the construction of nursing culture, adheres to people-oriented, and all nursing staff brainstorm to create a high-quality nursing brand and build a service declaration: serve with heart and communicate with love.
Pay attention to details to ensure safe and high-quality clothing
Provide convenient services, provide sewing kits, nail clippers, mosquito killers, paper cups and other small supplies, put the needs of patients first at all times, and run basic care and humanistic care throughout the whole process of nursing. The room is equipped with small warm reminders to remind patients of relevant precautions during hospitalization, remind patients to prevent falls and beds, prevent pressure ulcers, prevent falls, etc.
Set up a cultural exhibition board with the theme of "24 solar terms", allowing patients to feel the twenty-four solar terms in the changing seasons and pick up the fun of life. Spring birth, summer long, autumn harvest, winter storage, the 24 solar terms are the ancients' "taking the sky as the rule" and contain the long-term cultural connotation and historical and cultural precipitation of the Chinese nation.
Care for patients, humanistic nursing and heartwarming
In order to make patients feel the beauty of life, the enthusiasm of life, and realize that no matter what kind of self they are, they are worthy of being cherished and respected. The department specially set up a spiritual station - wish wall, the wish wall is open for the medical staff of the department and patients and their families, you can write down your own wishes and encouragement to a certain person, encourage yourself and inspire others, a hope, a thanks, the small wish wall eliminates strangeness, narrows the distance, and builds a bridge of harmony between doctors and patients.
The patient's voice registration form has been formulated, listening to the voice of patients at all times, constantly improving services, and better serving the majority of patients.
"Sometimes to heal, often to help, always to comfort", Dr. Trudeau's motto reveals the true meaning of medicine in concise and philosophical terms. Here, we are not only nurses fighting diseases, but also family members who bring warmth to patients, and the Department of Spleen and Gastroenterology is committed to humanistic nursing, so that love starts from the heart, starts from the needs of patients, and finally satisfies patients, so that the "warm" strength of temperature care will continue to bloom with brilliant humanistic light. (Wu Yahan, Liao Xiaojing, Doctor Chen Yuanhang)