#电销机器人软件, how does it work? #
The workflow of the telemarketing robot software is as follows:
1. Build a telemarketing robot platform and implant Alibaba Cloud and iFLYTEK voice recognizers: Alibaba Cloud provides stable cloud services, and iFLYTEK provides voice recognition technology for voice interaction between robots and customers.
1. Determine the platform architecture: First of all, it is necessary to determine the overall architecture of the telemarketing robot platform, including the design and construction of the technology stack, server, network, data, security, etc.
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2. Access to voice recognition technology: The telemarketing robot platform needs to access voice recognition technology to realize voice interaction between robots and customers. Voice recognition technology can be integrated into the platform through Alibaba Cloud or iFLYTEK's API interface.
3. Develop dialing system: develop dialing system, including automatic playback, automatic dialing, automatic recording and other functions. Dialing systems need to be developed and configured based on the specific needs of the business to better serve customers.
4. Design automatic classification system: In order to screen out intended customers, the telemarketing robot needs to have an automatic classification function. Automated classification systems need to be designed and developed according to the needs of the business in order to better identify and classify customers.
5. Realize data storage and mining: The telemarketing robot platform needs to store and mine data such as call records and customer information in order to better analyze and mine customer needs.
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6. Testing and optimization: After building the telemarketing robot platform, comprehensive testing and optimization are required to ensure the stability and reliability of the platform.
2. Record and upload voice speech that suits the actual situation of the enterprise: Professional sound recorders record a voice speech that suits the needs of the enterprise, and then upload it to the telemarketing robot platform by technicians.
3. Set the dialing settings and dialing time: The system delivers the dialing settings and dialing time to the user, and the user can configure the time and frequency of telemarketing by the telemarketing robot through these settings.
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4. Automatic classification of intended customers: The telemarketing robot will automatically classify customers into A/B/C/D categories according to the customer's situation, screen out intended customers, and push these customers to WeChat so that users can carry out secondary follow-up and promote cooperation.
5. Automatic calling: The telemarketing robot will communicate with the customer according to the set words, automatically make the call, and can intelligently reply and classify according to the customer's answer.
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6. Record and store call records: Telemarketing robots will automatically record and store call records, including customer information, conversation recordings and chat records, etc., so that users can view and analyze them at any time.
In summary, the workflow of telemarketing robot software includes steps such as building a platform, recording calls, setting up dialing settings, automatically classifying customers, automatically making calls, recording and storing call records. By automating these steps, telemarketing bots can efficiently carry out telemarketing and customer service work.