Annual
618 Carnival Shopping Festival
It's about to arrive
Major e-commerce companies have their own talents
Launch a variety of promotions
Don't buy it! Buy! Buy!
Be vigilant too
Individual unscrupulous merchants
Set "consumption traps"
They are staring at your wallet!
Note the following points
Even if the seller has a thousand layers
You can also avoid pitfalls perfectly
Come and take a look
1. The formal platform is guaranteed, and micro-merchants should be vigilant in purchasing
Consumers should pay attention to choosing to buy on the official website of mature and formal e-commerce platforms when shopping online, do not easily click on web links of unknown sources, in addition to the price when purchasing goods on the platform, but also pay attention to whether the store is trustworthy, consumers can judge from business time, consumer reputation, reputation level and other aspects. Some merchants or daigou on social media lack third-party platforms as a guarantee, merchant qualifications, addresses and other information cannot be confirmed, there are greater consumer safety risks, it is difficult to protect rights after consumer disputes, consumers must be vigilant against such transactions. 2. There are many promotional activities, and it is profitable to find out the bottom line
Shopping, pre-sale, full reduction, red envelopes... During the "618" event, merchants have a variety of promotional methods, but in fact, there are many routines inside. For example, the use of red envelope coupons often hides a threshold, consumers should understand the conditions of use in advance when receiving and using various types of red packets, and check whether they are consistent with the preferential price calculated by themselves before payment, so as to avoid situations such as "full reduction without reduction" due to the existence of a limit on price reduction. Consumers should also pay attention to the historical price of goods to prevent merchants from "rising first and then falling". 3. Live streaming is popular, think more before placing an order
At present, the live streaming model is booming, but there are also some problems with this consumption model. Consumers should try their best to purchase goods on formal live streaming platforms, and at the same time carefully check the publicity of business operators' qualification information on live streaming platforms, and should not easily listen to the host's oral publicity and introduction when purchasing goods, and should evaluate the goods from various aspects such as credibility, transaction records, and evaluation details. 4. In the face of low prices are not impulsive, rational consumption should not follow the trend
In order to stimulate consumption, platform merchants often launch various preferential activities or official live broadcasts to attract consumers to buy, and many consumers shop for "discounts" in the process of comparison, purchase and order, and make up orders for "saving money", and purchase goods that exceed the actual demand. Consumers can draw up a shopping list in advance to list the required goods before shopping; When shopping, choose products according to the list to avoid impulse consumption; If you find that you have stocked up too much after purchasing, you can submit a return to the merchant in time to avoid waste without affecting the secondary sales of the goods. 5. The logistics pressure of the festival is high, and the details of the receipt should be confirmed
During the "618" period, orders soared, bringing certain pressure to logistics, delayed delivery, wrong delivery, express loss and other problems increased the probability of occurrence, consumers should be psychologically prepared in advance to avoid buying goods that are eager to use or have a short shelf life. Consumers can confirm with the merchant in advance about the delivery time, delivery location, return and replacement method, freight insurance and other information when shopping online, and it is best to check the goods on the spot when receiving the goods, such as finding that the outer packaging is damaged, the physical object is different from the publicity, the quality is defective, etc., to contact the merchant as soon as possible for return and exchange. For goods that fail to be delivered on time, consumers should pay attention to the automatic confirmation of receipt time in the transaction system and contact the seller in time to extend the receipt time. 6. The awareness of prevention should be established, and fraud should be prevented from fraud and property protection
Consumers should also be vigilant against calls, advertisements or text messages on the Internet that require consumers to add so-called "official customer service" WeChat and transfer money for various reasons. When shopping online, you should trade through the official payment channel of the platform, do not directly transfer money privately or scan the QR code of unknown sources to pay, and do not click on the link sent by the merchant at will. In addition, consumers should also pay attention to the security of personal information, and do not easily disclose ID numbers, bank card numbers, mobile phone numbers, verification codes, etc. to others, so as to prevent information from being used by criminals. Finally, we remind consumers not to blindly follow the trend, not to over-hoard goods, to keep a clear head, to identify false information, and to avoid falling into the trap
In the event of a consumer dispute, you should not trust the verbal promises of merchants, pay attention to retaining relevant transaction evidence, and negotiate with merchants and shopping platforms first, if the negotiation fails, you must promptly complain to the relevant departments to protect your legitimate rights and interests
Related links
The China Consumer Association issued "618" consumption tips to understand the "three guarantees" regulations
In response to the situation that many consumers want to take this opportunity to buy ideal home appliances, or upgrade and replace home appliances, at present, the state is promoting the "old for new" activity of home appliances.
NO.1 Pay attention to the "trade-in" activity of home appliances
On June 9, the Ministry of Commerce, the Development and Reform Commission, the Ministry of Industry and Information Technology, and the State Administration for Market Regulation issued the Notice on Promoting the Consumption of Green and Smart Home Appliances in 2023, requiring in-depth replacement of home appliances, and promoting the upgrading and replacement of green smart home appliances by improving the convenience of selling and receiving subsidies for waste home appliances. Consumers who have traditional old home appliances that have been used for more than ten years can upgrade and replace them at home.
When purchasing new home appliances, consumers need to pay attention to the certifications of green smart home appliances, confirm the energy efficiency label (level 1 is good, level 5 is poor, decreasing in order), intelligence level, etc., to ensure that home appliances can bring a good consumer experience and avoid falling into the trap of false publicity by merchants. At the same time, consumers are advised to give priority to purchasing home appliances such as energy efficiency (water efficiency) refrigerators, washing machines, air conditioners, water heaters, water purifiers, and air purifiers of level 2 and above, and practice the concept of green consumption. When consumers place an order to purchase new electrical products, they can exchange old home appliances for subsidies for subsequent consumption to deduct the corresponding amount.
NO.2 Keep your eyes open when shopping for home appliances
When purchasing electrical products such as mobile phones, computer digital, and home appliances, consumers should follow the principle of rational consumption, comprehensively consider factors such as product performance, user experience and their own needs, and purchase according to their needs. Try to choose home appliances with strict standards, good reputation and high reputation within the price range that you can afford. When purchasing, pay attention to the material quality, innovative design, modeling process, use function, service guarantee and other important information of the product. Regarding the "price protection service" on the platform, consumers need to pay attention to the different price protection cycles of each channel, and should carefully identify and read the price protection instructions, and try to choose products and services with a longer price protection period, so that when there is a price reduction after the purchase of goods, they can apply for a refund of the price difference for a long time.
NO.3 Pay attention to the "three guarantees" regulations
Many consumers are worried about the quality of goods and maintenance efficiency in the after-sales process of electrical appliance consumption, and need to understand the statutory "three guarantees" regulations. "Three guarantees" is the abbreviation of "repair, replacement and return" for retail commercial enterprises to sell goods. The "three guarantees" regulation is derived from the "Regulations on the Responsibility for Repair, Replacement and Return of Some Goods", which is to provide this service for failures that do not occur due to improper use and storage by users and are product quality problems.
The first batch of products implementing the "three guarantees" has a total of 18 kinds of products: bicycles, color TVs, black-and-white televisions, household video recorders, video cameras, recorders, electronic organs, household refrigerators, washing machines, electric fans, microwave ovens, vacuum cleaners, household air conditioners, suction and exhaust range hoods, gas water heaters, sewing machines, clocks, motorcycles. With the addition of four products, including mobile phones, fixed telephones, microcomputers, and home audio-visual products, most of the home appliances have been included in the "three guarantees" category so far.
Due to the different "three-guarantee validity period" of different products, the maintenance service of the operator will also be different, but according to Articles 9 and 10 of the Provisions on the Responsibility for Repair, Replacement and Return of Some Goods, they are calculated from the date of issuance of the invoice, and if the product fails within 7 days, consumers can choose to return, exchange or repair; If the product fails within 8-15 days, consumers can choose to replace or repair. Consumers should pay attention to the "three-guarantee validity period" of the product when buying home appliances, if the home appliance fails within the "three-guarantee validity period" due to quality problems, consumers can choose to return, exchange or repair according to different time periods, and the above three services are borne by the operator at all costs, so the maintenance services enjoyed by consumers within the "three-guarantee period" are free services.
In addition, if the purchased goods are not listed in the "three guarantees" catalog, in accordance with Article 24 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, if the goods or services provided by the proprietor do not meet the quality requirements, the consumer may return the goods or services in accordance with the provisions of the state and the agreement of the parties, or require the proprietor to perform obligations such as replacement and repair. In the absence of national regulations and agreement by the parties, consumers may return the goods within seven days from the date of receiving them; If the statutory conditions for rescission of the contract are met after seven days, the consumer may promptly return the goods, and if the statutory conditions for rescission of the contract are not met, the proprietor may be required to perform obligations such as replacement and repair. In this regard, consumers should pay attention to retaining consumption vouchers and communication records with merchants, and protect their rights in time when merchants violate the "three guarantees" regulations.
Comprehensive丨CCTV News Client Integration丨He Zhiping Mo Yang (Intern)
First instance丨Zhao Zeqin
Second instance丨Yang Si Third trial丨Huang Xiaohui