Xiao Chen reflected that the company originally planned to go to Japan for group construction, he found a travel agency to book a ticket, and later the itinerary changed and wanted to refund the ticket.
【1818 GoldenEye】The company's overseas group building plan has changed, can the deposit be "transferred"
Xiao Chen works for an e-commerce company in Hangzhou. He said that some time ago, the company decided to organize a group building for an overseas tour at the end of June, and the specific matters were entrusted to him.
: Ordered a customized service to Osaka, and the platform also arranged a customizer for us.
On May 19th, Xiao Chen signed a travel booking service contract, and Party B is Lingjunyou (Beijing) International Travel Co., Ltd. The tour runs from June 30 to July 5 for 22 people and requires airfare, hotels, meals, tickets, local guides and visas.
: Tickets for 22 people.
: How much is the total price?
: The total price is 69,000, and then we paid 20,000 taels first, what they call the money for locking the ticket.
Xiao Chen said that later the company suddenly informed that it could not go abroad. On May 24, he told the customizer about the situation and said that he wanted a refund. The contract stipulates that if Party A fails to temporarily request to change the air ticket, hotel and other booking items as agreed in the contract or without the consent of Party B, it shall not require a refund of the booking fee paid, and settle according to the actual losses incurred and the increased expenses after the change, and shall compensate Party B if it causes actual losses.
: The customizer said that they had paid the money to Changlong Airlines, but Changlong Airlines did not return the money to them, and then I contacted Changlong Airlines, and Changlong Airlines said that they never received a deposit.
: Full payment is required.
: You need to pay in full, so you won't charge a deposit, right?
:No.
: This thing is because the airline receives it, and we give it back.
: Do we work with ticketing companies or do we connect directly with airlines?
: This should be the ticket company, this one is with the ticket company. The customer service did not clearly say that there was no process of collecting a deposit, because it was not the responsibility of the customer service department to collect a deposit or a team ticket.
Xiao Chen said he suspected that the money was not given to Changlong Airlines for another reason. On June 4th, the customizer sent a screenshot.
: We are 22 people, and the screenshot of their booking is 20 people, and the time is not complete, just tell me that this is provided to them by the ticketing company. We didn't provide our personnel list, I went to ask the airline, or some other ticketing company, only after providing the complete personnel list, they will help us to lock the ticket, and he just fooled me to pay this part of the money in the early stage.
: Group tickets we generally do this, first pay the deposit, the company leaves the place behind, and then within a certain period, we pay the full amount, wait until the group departure, the guest provides us with a passport, we provide the airline with a passport, get a ticket. The total number of people was 22, and we only had two tickets left in the team signing seats that day, which we had already paid a deposit to the airline before, so I added 20 to the team and 20 more places for the airline to go.
: Did you tell the customer about this in advance?
: Do you personally feel the need to explain to the guests how these 22 tickets are composed of this specific ticketing process?
Regarding the situation of the deposit, the reporter consulted the official customer service of Zhejiang Changlong Airlines.
: In this case of ticket issuance with passengers, our airline does not charge a deposit, but if our travel agency finds our airline and he issues a ticket, we need to collect the corresponding team deposit according to one thousand yuan per person. We will put some flight information that the passenger needs, all the seats, the number of seats he needs, we will give him vacant, it will not be sold to the outside world, which is equivalent to leaving a seat for him. If the travel agency does not collect some list information and fees of the traveler and ask us to issue a ticket, this deposit cannot be refunded.
Mr. Liu told reporters that after the platform intervened, the company had returned the deposit of two inventory tickets, that is, 2,000 yuan. Xiao Chen said that because the cancellation has not progressed, and the company's team building has not been canceled, he discussed with his colleagues and planned to go to Hong Kong instead, and he had also negotiated with the customizer before, wanting to transfer the deposit of 20,000 taels to the Hong Kong air ticket.
: We looked at 1490 yuan on the Internet, and then they went to book it for 2400 yuan, they issued group tickets, they said this is because the group tickets were added, I asked other ticketing companies, they said that it can be done for only 1680 yuan, so (travel agencies) maliciously increase the fare in the case of helping us to transfer to China.
: It's now two thousand one.
: His so-called more than 1,400 or more, how much is good, he is looking at individual tickets, the official website can only see up to 9 tickets, because the airline ticket, it is ladder, for example, I sell out of these nine, I think the attendance rate can be if I will rise, to (Xiao Chen) is an average price of 22.
: We out of the principle of concession, in the case of 22,000 yuan, we bear half, they bear half, I will transfer (domestic ticket) to him. If this matter really feels difficult to solve, then I think it is better to take the legal route.
The reporter once again reflected the situation to the platform. Later, the platform sent a text reply: according to the information provided by the supplier, it was confirmed that it had used the customer's advance payment to purchase the air ticket required for travel, and the purchase channel was the ticket agent. At present, the supplier has provided a preliminary solution, and the follow-up platform will continue to follow up and actively help customers communicate and negotiate. Further consultations are under way.