It is another year of college entrance examination season, and another group of students has ushered in an important test in life. At present, the majority of Amazon sellers are also experiencing a big test - account verification.
According to Amazon's previous notice, this verification is based on the US Consumer Notice Act, which took effect on June 27, so sellers are required to complete the information review required by the new law by June 27 (review>> new account review for half a month!). Amazon busy with the Consumer Act? ）。 Although sellers are overwhelmed by various verifications, there is still plenty of time for everyone to prepare materials.
Who knows that Amazon changes its face faster than turning the book, and recently many sellers have received emails again, asking to complete the verification before June 8th... Some sellers have encountered more outrageous situations, which is really puzzling.
The verification is not over! Amazon audits backtracks?
If it is difficult, it must be passed. Recently, the majority of sellers are busy preparing various materials such as legal person identity, address proof, bank statements, etc., and strive to be early.
However, even if the seller submits the required information, the background will prompt that the verification is successful, but it does not mean that you can rest easy. Yesterday, a seller encountered a big outrageous situation, last week all reviewed and passed, this week to re-review...
According to the seller, last week, the identity, address, bank statement, tax number, one by one have been approved, but the notice has not disappeared; Last Saturday, when I went into the background, all the passed options changed from green ticks to blanks; This week, I received a verification email from Amazon, which is shown in the following figure:
Source: Know everything
Most bizarrely, the email asked him to be fully verified by June 8 or face account deactivation or payment interruption. Calculate the time, the postcard is sent, and it will not be finished on June 8th! Amazon's reneging behavior made the seller puzzled, and immediately posted on the forum for help.
For this kind of unreasonable situation, some sellers analyzed: it is recommended to wait first, it may be a bug. Call Amazon to explain the situation and see if it can extend the time or remove the time limit. If the customer service says to contact the technical department, ask him to give a specific time to reply, and ask what will happen if the verification is not completed on June 8 (emphasis added).
From past experience, Amazon has not injured sellers by mistake once or twice. Recently, the amount of Amazon audit and verification tasks is very large, and it is not ruled out that there is a problem with the system. In order to find out the truth, some sellers opened a phone case, customer service said that June 8 is for sellers who have not carried out any certification, if one of the certifications is carried out, the certification can be completed before June 28.
However, from the feedback received so far, there are indeed cases of duplicate verification. A seller encountered address, phone, tax, bank card verification in the first round, and then submitted for review of address, phone, tax, bank card has not yet been billed, did not rush to submit at that time, the result two days ago showed that identity verification began again.
Account verification status is full of correct information, Amazon has not given it?
According to Kango's observation, there are many sellers who have recently gone wrong with account verification, and the problems are varied.
Some sellers have not received an account verification notification so far, and they always feel uneasy. In this regard, some peers explained that if the platform is verified together, the background server cannot be tightened, so it should be opened one by one, and asked the manager that this situation has not yet triggered the verification.
There are also some sellers who have been showing a status of "Need your attention" in the background after submitting the tax verification, and they don't know if they have passed the review. After consulting with the Account Health Specialist, it was found that it was still an Amazon system problem.
However, there are some problems, which are not caused by Amazon, but by the seller's own misunderstanding, which caused the verification to fail. The next real case, sellers must pay attention, otherwise it is easy to make trouble.
"Personal account, the information is correct and not given? Is there something wrong with Amazon? "Yesterday, a seller complained in the community, he said that the submitted information is one-to-one correspondence, this account has been 6 years, the receiving account has not been changed, how can the verification fail?
Image courtesy of the seller
After some questioning, it turned out that the seller had made a low-level mistake: confusing "bank account statement in identity verification" with "bank account verification". The card statement of the submitting legal entity was supposed to be submitted, but he submitted it as a third-party collection bill. In this way, Zhang Guan and Li Dai's misoperation cannot be blamed for Amazon's iron-faced selflessness.
Here is another explanation to you, the address proof in identity verification, whether it is a bank account statement or a credit card statement, as long as the address on the document can prove the residential address of the legal person. If the bank is unable to issue a credit card statement with an address, the debit/savings account can go to the counter to obtain a consolidated account voucher.
In fact, the information review content related to the "Consumer Notification Act" is introduced on a special page in the Amazon background, and you can copy the following link to your browser, log in to Amazon Seller Central, and you can view it.
https://sellercentral.amazon.com/help/hub/reference/external/GJ4JUGLSAPRM3LU7?locale=en-US
Kange recommends that sellers understand the above content thoroughly before verification, and then check whether the information is correct in a complete way to avoid making trouble.
Postcard verification, what should I do in a special situation? There are sellers who find the trick
Looking at Amazon's verification requirements for the Consumer Notification Act, there is one that sellers cannot fully control, and that is the postcard verification address.
First of all, the timing of Amazon's postcard is uncontrollable. Some sellers have encountered this situation: "The postcard has not been sent yet, it will be closed on the 8th, I really don't know what the hell Amazon is doing!" ”
Fortunately, this round of account verification may not necessarily have postcard verification, and the verification page has this sentence: Amazon may verify this address by mailing a postcard containing a verification code. According to the seller's feedback, the address of the account has not changed, there is no postcard verification after submission, and the background page has shown that the address verification is successful.
The most unstable factor in address verification is the courier brother who is finally responsible for delivery. Due to various special circumstances, many sellers are located in different places and postcard addresses, what should I do when I encounter this situation? The ideal situation is, of course, for the seller to negotiate privately with the courier brother and ask the other party to do a favor.
From the feedback we have collected, some courier brothers can still cooperate, but it is a matter of high and low willingness; Some couriers directly put it at the collection point near the receiving address, allowing the seller to pick it up.
If the courier refuses, you need to rely on the seller's own ability to deal with things. For example, the following seller: "I feel that Amazon should have negotiated with SF and required that the postcard must be signed for in person." Just went to collect one, SF brother did not let me take it, coordinates Shenzhen, fortunately the little brother is a Chaoshan fellow, polite for a while, and finally took it for me. ”
In response to this situation, some old birds shared a postcard verification trick: there is an option to increase the address in the background, and the verified address does not have to be the registered address on the business license, as long as it is an address that the legal person can receive.
Image courtesy of the seller
Well, today's topic about Amazon account verification will talk to you here first, I hope the above content can help you, if you have new dynamics or good experience, welcome to the comment area to exchange and share. The Consumer Notice Act is getting closer and closer to the effective date, and I wish you all a smooth pass.