Gubei Water Town Hotel exposed the health door Bed lice appeared in the hotel room

On April 15, a reporter from China.com received a complaint from a guest of the Gubei Water Town Hotel, who said that he had recently found a number of bed lice on the bed after staying at the Gubei Water Town Hotel, so he checked out. But after returning home, I still had palpitations, and the more I thought about it, the more "disgusting" I became.

After receiving the complaint, the reporter immediately according to a OTA platform Gubei Water Town Hotel to provide the booking telephone to contact, hope to be able to understand the details of the situation, but the phone is not manual answering, through several transfers and waiting, finally contacted the Gubei Water Town Scenic Area, after the reporter indicated the intention of the interview, the scenic spot staff said that the Gubei Water Town Scenic Area and the Gubei Water Town Hotel are operated separately, you can help contact the relevant person in charge of the hotel to call back. But as of now, the reporter still has not received a reply, and called again to transfer to the complaint office of the artificial station, but always showed the "busy line".

Regarding the bed lice incident, there are reports that the operator of the Gubei Water Town Hotel has responded, saying that during the Qingming period this year, there was indeed a complaint about the discovery of bugs in the hotel room, and the handling method was to refund the full payment of the room and be willing to bear the cost of follow-up medical treatment.

Since the outbreak of hotel health problems last year, whether it is in the roster of hotels, to a certain extent have been rectified, then gubei water town hotel in the "health gate" incident subsided, suddenly broke out such a problem, this is the hotel has always been the health cleaning is not in place of the normal, or accident?

A hotel executive who did not want to be named expressed his views, he believes that the root cause of various health problems in the hotel lies in the weakness of "health awareness", and the weak health awareness of the Gubei Water Town Hotel has led to the appearance of bed lice, which to some extent means that the hotel hygiene cleaning is not in place is a normal problem, which cannot be regarded as an accident.

Zhao Huanyan, chief knowledge officer and senior economist of Huamei Consulting Agency, said in an interview with reporters that the hotel health problem is not only reflected in the lack of hotel management, but also reflected in the lack of strict supervision mechanism for hotels in China. For example, Zhao Huanyan said that the Swiss Hotel Association has been carrying out "Mystery Checks" and other "secret checks" on hotel hygiene since 2007. Secret spot checks of bacteriological tests mean "inspections without notice," and these seemingly customer-looking inspectors not only assess the quality of service, but also conduct hygiene supervision. Use the results of the bacteriological test as a criterion for rating the hotel. The Swiss Hotel Association informs the inspected hotel afterwards and helps it improve.

The reporter searched for guest reviews about the Gubei Water Town Hotel on multiple OTA platforms, and found that most of them had high score reviews, only a small number of negative reviews, mostly for the feedback of unpalatable food, rooms without windows, and suffocation, and very little feedback on poor hygiene.

It is understood that bed lice are a kind of bed bugs, often hidden in clothing, luggage, boats, cars, aircraft, and then scattered everywhere. Bed lice are highly fertile, and if they are not completely eliminated, they will continue to affect human health. However, the worm is afraid of water and heat, and if the hotel thoroughly cleans the linen in the room, it can be eliminated.

At present, it is reported that the Gubei Water Town Hotel has now launched a special pest control operation.