More and more consumers are starting to shop online through live channels, which is not only convenient and fast, but also provides a better shopping experience.
However, due to the high proportion of impulse consumption of live broadcast customer groups, the proportion of returns has also increased, bringing more demand to return logistics.
The logistics pain points of Channels small stores mainly include the variety of SKUs, the improvement of logistics timeliness requirements, the surge in e-commerce promotion orders, and the difficulty of handling return logistics.
These logistics pain points need to be effectively dealt with by the logistics monitoring assistant of Sesame Video small store to improve logistics efficiency and service quality, and enhance customer satisfaction.
1. Multiple small shop order logistics monitoring
During the Channels Live Lightning Sale event, many consumers will place orders at the same time, resulting in increased logistics pressure. In order to ensure that orders can be delivered in a timely and accurate manner, merchants can track the collection and delivery of orders of multiple Channels stores in real time through the logistics monitoring function of Sesame Video Assistant, so as to adjust logistics operation plans in time and improve logistics operation efficiency.
2. Ensure that orders are delivered accurately
Through the logistics monitoring system, small shop merchants can monitor the order delivery situation in real time, including the order logistics trajectory and other information, and contact the courier and express outlet in time when abnormal items occur to ensure the accurate delivery of orders.
3. Return order logistics monitoring
Due to the high proportion of impulse consumption of live broadcast customer groups, the proportion of returns has increased, bringing more demand to return logistics. Through the logistics monitoring system, the merchant of the video number small store can find the return logistics problem in time and deal with it in time, thereby reducing the return logistics cost.
In summary, the advantages of Channels store logistics monitoring are to improve logistics operation efficiency, ensure accurate order delivery, reduce return logistics costs and improve user experience, so as to provide more efficient, accurate and high-quality logistics services for Channels merchants and consumers.