Looking at the present, the era of big data is becoming more and more brilliant, and many electronic products and online shopping platforms have appeared, such as: Tmall, Taobao, Jingdong, Pinduoduo, Vipshop and other online shopping platforms, you can buy things without leaving home, and you can return and exchange goods if you feel bad after arrival, which greatly facilitates and saves people's lives.
Most of us use more Pinduoduo, because the above things are a little cheaper than Taobao and other platforms, and there are mostly elderly users, because you can place orders without downloading software, WeChat mini programs, convenient and fast.
As more and more people use Pinduoduo online shopping, some problems often arise in product quality, after-sales service, logistics, etc.
Recently, when a girl in Heilongjiang was shopping on the Pinduoduo platform, she accidentally chose the wrong address, and then contacted the merchant's customer service to change the address, but was verbally abused by the merchant, which attracted widespread attention. The girl just asked the merchant whether the address was modified, but she didn't expect the other party to directly say "what to panic, just wait", and was scolded as a million people, which no one can bear it, and then the party reported the store to the platform, and after the complaint, the platform intervened to verify that it was true, so the party was issued a 300 yuan no-threshold coupon as compensation. The person concerned said that he could not find the store, and so far the merchant has not apologized to him.
As soon as this matter came out, netizens were not calm, there were many opinions on this, they couldn't figure it out, why they changed an address to be subjected to this inexplicable abuse, if they couldn't change it, they said that they couldn't be changed, so that customers could understand, it was really not so ugly to scold, it was really too much. Some netizens said: I have completely distrusted this online shopping platform and directly cancelled and uninstalled.
Now some Pinduoduo merchants make money from customers, but at the same time think that customers are low-level and greedy, and they don't take customers seriously at all, how can such people be customer service, there is no quality at all. I feel very speechless, just change the address, as for? Fortunately, I didn't encounter this kind of customer service, and the platform should really be put in order.
Some people say that this is condoned by Pinduoduo. I think there is some reason, although this kind of merchant customer service is very rare, but it does exist. Because the platform does not supervise and manage well, does not urge the store to seriously deal with those customer service staff with a bad attitude, there will be some merchants so wanton behavior, affecting the reputation of the platform of this kind of thing, this is really a piece of to break a pot of soup, I hope the relevant departments intervene in the investigation and increase rectification.
What do you think about this? #Headline Creation Challenge#