Xiao Pan reflected that the takeaway he ordered was delivered to the door, and the rider took a picture and then took the takeaway.
【1818 GoldenEye】The rider takes pictures after delivery, and the next move...
At one o'clock in the afternoon of February 19, Xiao Pan placed an order for five loaves of bread at Ele.me's "Wugu Qifu Hangzhou Pinghai Road Store" and paid 48 yuan. Xiao Pan said that the estimated delivery time of the takeaway was about 2:00 p.m., and when the time approached, he found that the page prompted that the takeout had been delivered.
: Actually, it hasn't been delivered yet, so that's why I turned on the monitor, waited for about a minute, it wasn't particularly long, I saw a delivery guy come up, I thought it must be him, he put this takeaway bag on the ground in front of our house, and took a picture at the same time.
The monitoring installed by Xiaopan can see the real-time dynamics outside the door. At 2:13 p.m. that day, a man carried a bag of things and bent over to put it in the doorway. Xiao Pan said that this was the delivery rider, and the other party did not knock on the door or call to remind him. Because he developed the habit of taking takeout without contact during the epidemic, he saw that the takeaway was delivered and did not immediately open the door to pick it up. Continuing to look at the surveillance footage, the rider put down the takeaway, took a picture, and then pressed the elevator downstairs.
: He waited for the elevator to go downstairs, but at the moment when the elevator was about to arrive, he took the takeout away again, and at that time... Wow, what is the situation, it's quite ignorant.
: How long does it take, from putting it down and taking it away?
: Just a few tens of seconds, the corridor is empty on weekends.
: You saw in the surveillance that you folded back and took things away, did you think of opening the door to catch up?
: Because he got off the elevator very quickly, and I was very confused at the time, and I had never encountered this situation, I immediately called him to ask what the situation was, and he said that I sent it to ah, and took pictures.
The rider uploaded a photo in the platform chat box, with takeaway at the door, and then Xiao Pan sent the surveillance video over, but the other party did not respond. Click "Call to Rider" on the spot to prompt the end of the order and cannot be connected.
: I think this is a theft, because the point is delivered, the ownership belongs to us, my appeal now is actually to hope that the platform will refund the money as soon as possible, because now the bread has not been eaten, the money has not been returned to us, and I hope that the takeaway brother will give us a reasonable apology.
Xiao Pan said that he called the police that day, and the police suggested that they negotiate first, but the rider never came forward. The Ele.me platform responded that the rider's behavior was stealing food, and they could not contact each other temporarily, and then they would immediately process a refund for Xiao Pan and ask the leader of the rider's site to apologize to Xiao Pan. Xiao Pan accepted the treatment plan.