Chen Ying, one of the top ten outstanding young people in Wuxing District, is currently the director of the Public Security Household Permit Window of the Citizen Service Center. In 2017, he was awarded the "Pioneer Star Party Member" in 2018, the "Thousand Good Policemen of Zhejiang Province", in 2019 he was awarded the "Chen Jianru Style" Excellent Policeman, in 2019 he was awarded the third class of personal merit, in 2020 he was awarded the first place of the "micro-course" of the Huzhou Municipal Public Security Bureau, in 2020 he was awarded the second place in the comprehensive score of the Huzhou Municipal Household Registration Business Competition, in 2020 he was awarded the "Top Ten" Household Registration Police of Huzhou City, and from 2018 to 2020, he was awarded the third class of personal merit.
Chen Ying at work
Strengthen hard work and promote reform and innovation
Chen Ying, born in 1987, is a member of the Communist Party of China, joined the public security work in August 2008 and has been engaged in public security household registration business for 7 years. Since the reform of "running at most once", Chen Ying has actively explored the construction of efficiency, streamlined the approval process, optimized the work process, actively implemented the "run at most once" and "zero door-to-door" matters, unified the jurisdictional sub-windows and business sub-windows of the original window, "one window acceptance" and "one window through the office", so as to achieve "one mouth of consultation, one answer once clear, and one acceptance once", to provide list-type services for the masses who come to consult, and to reduce the masses from traveling back and forth many times because they forgot to bring materials. In the past two years, she has successively launched service measures such as "remote investigation", "government purchase of notary services", and "brush face office" at the window to facilitate the people, benefit the people and benefit the people. In May this year, in order to overcome the biggest obstacle to the "online office" of the household registration business in the province, with the strong support of the sub-bureau, she launched the Wuxing household administration "home office" platform for the first time at the window, through several months of pilots, the household registration business "run zero" matters increased from the original 29% to 91%, all household registration migration to achieve 100% home office, the average time taken to handle business was compressed to more than 60%, and the online office rate of household registration matters since the operation of the system increased to 7 times the original, so that the masses could run the household registration business without leaving the house.
Strengthen excellence and build a service brand
Since the outbreak of the epidemic, Chen Ying has set up a "safety service post" at the window to provide "one person, one disinfection" warm service for the masses who came to apply for certificates. Since the household registration business "city-wide general office" work has been carried out in an all-round way, this window carries 65% of the "general office" business volume within Huzhou City, providing the convenience of "nearby office" for the masses. This year's window takes the opportunity to create a "civilized post" and adheres to the service slogan of "the government post of the family, and the true feelings are ten thousand families". With full enthusiasm, with high-quality, efficient work style to serve thousands of households. The window actively publicized innovative practices to the outside world, typical cases, and was reported by major news media in a total of 55 articles. Among them, 7 national reports, 19 at the provincial level, and 29 at the municipal level, the heart-warming service of the window has also received universal praise from the masses. In the past year, the window has received 21 thank-you letters and 4 pennants. While doing a good job in service work, The window pays attention to innovative work concepts and tries new ideas for services. In March this year, the window successfully created the "National Civilized Post".
Strengthen management and improve the quality of the team
Over the years, Chen Ying around the "construction of first-class windows, provide first-class services" work goals, strengthen the standardization of windows, improve the quality of window operation and management level, in the work, she asked all staff in the full implementation of the "Huzhou Municipal Affairs Service Management Office to further strengthen the government service hall window and staff management assessment methods", and formulated a set of standardized management plans for household registration windows. The plan has made detailed provisions from several aspects such as Monday's regular meeting, placement of front desk items, responsibilities of the day attendant, standardization of guides, unified management of mobile phones, etc., and has been included in the monthly excellent evaluation work in the form of assessment. Through years of efforts, the household affairs window has been rated as a "civilized demonstration window" by the Huzhou Municipal Affairs Service Management Office for many consecutive times.
Driven by Chen Ying, all the staff members are enthusiastic about their work, and the window has been awarded the honorary titles of "the most ingenious grass-roots unit in the year of population management and service in the province", "the most beautiful window in Huzhou City", "the civilized post of the province", "the civilized post of the national respect for the elderly", "the civilized post of the national scarf", and so on.
(Source: Huzhou Wuxing District People's Government website) [Submission, regional cooperation, please send a private message or send a 3469887933 #qq.com within 24 hours to reply. 】