Zhongguancun Online News: According to yangtze river daily and other media reports, Mr. Chen, a 63-year-old wuhan resident, downloaded a smart cleaning software called Smart Cleaner when he deleted some old photos and contacts in his mobile phone in November 2020. Subsequently, since November 29, 2020, his account has been charged $35 almost every week through the password-free payment function.
Mr. Chen said: "Automatic deduction through the password-free payment function. After the Alipay balance was deducted, Apple began to deduct money from my pension bank card. Mr. Chen said that he was older and his eyes were not very good, "At that time, I may have clicked on this APP by mistake, but I did not use it, and then immediately deleted it."
By the time this situation was discovered in April this year, he had been deducted a total of more than 2,500 yuan. After appealing to Apple, Apple's customer service staff responded that the third-party software company was charged and was only willing to compensate 300 yuan.
According to the follow-up report of The Yangtze River Daily, Apple responded that after seeing the media report, it attaches great importance to this matter, and will contact the party Mr. Chen to help him solve the refund problem, and the relevant person in charge of Apple's public relations department also said that when the user deletes the APP software, it cannot take the initiative to block the subscription behavior, and the user also needs to do some operations alone before the subscription itself can be stopped.
(7913677)