Vehicle batteries, also known as batteries, are one of the important components of the car, providing energy for the starter when the car engine starts, and is also the source of electrical energy for on-board electrical appliances.
However, with the use of the vehicle, if you are not careful, there will be a battery loss, and if this happens to a new car that has only been bought for 20 days, it will cause great trouble to the owner's car experience.
Recently, the auto complaint network received a complaint from Mr. Zhao, the owner of Shandong Qashqai Bus, and on the phone, Mr. Zhao told us that the new car he bought on April 8, Dongfeng Nissan Qashqai, lost power twice between April 11 and April 24 and applied for road rescue, "which caused me a very bad experience with the car", Mr. Zhao said.
The dealer's sales staff on Mr. Zhao's vehicle problem is normal, "not a problem repair can be", when the car is driven to the maintenance workshop, the maintenance master does not know how much leakage value is normal, said 7 weeks to start a vehicle, or the vehicle will lose electricity, Mr. Zhao said that he could not accept this reply, his new car is the 2022 Qashqai 2.0LXV smart version, just bought for half a month, the meter mileage of 1230 kilometers.
According to Mr. Zhao's dictation, "After the car was cut off, and then after the car was loaded, there was no electricity in a few days." "The battery of the new car loses power, what is the reason?" Man or quality? Mr. Zhao did not reply to us on the phone. "Now that I've got a new battery in the store, I'll look at it again to see if it happens again."
The distant TEDA Nissan is the location where Mr. Zhao purchased the vehicle. In this case, we are also the staff of the electric union shop, the staff told us that they have given Mr. Zhao a good deal with the problem, the words of the vehicle are on time to start the vehicle, a long time will affect the life of the car battery, the master suggested that 1 and a half months to start once.
However, in this regard, Mr. Zhao believes that although the problem of vehicle battery loss is not a big problem, his vehicle is a new car, why does this problem occur, is it a factory quality problem? If it is a factory quality problem, then this batch of other parts of the model will not have problems, and the battery is still in the observation period.
The dealer did not reply to this, "the follow-up owner's vehicle problem, drive back to check." Now I have also changed the battery of the car, and the problem of losing electricity will not be solved. ”
Friends who have just put on the new car will have such feelings, doubly cherish the car, if there is a failure, even if it is repaired, it will leave a certain psychological shadow for the new owner, it can be repaired well, if the problem is one after another, it will also affect the owner's trust in the car company brand.
After our staff and the owner and the dealer both sides of the communication can roughly know, the whole incident is currently Mr. Zhao is in the state of the vehicle in the observation period, in Mr. Zhao's view, the vehicle failure, the dealer is responsible for the after-sales is the normal process, but the premise is the new car, the dealer needs to give a statement? At least the vehicle test report is to be provided, if the battery is really a product defect, it should not be the consumer responsible, is there a corresponding compensation? Because the owner also needs time cost and energy to send back and forth for repair, although the vehicle has not yet reached the return and replacement standard stipulated in the three-guarantee law, there have also been two power loss problems. If it is caused by the consumer's personal reasons, such as turning on the power-on equipment in the car after the power outage, after the detection is clear, it is reasonable to pay for itself. In the follow-up of Mr. Zhao's vehicle situation, we will also follow up further. At the same time, we will also synchronize the situation feedback to Dongfeng Nissan, after the customer service records the relevant information, feedback said that it has contacted the owner and dealer, and the follow-up vehicle problem is recommended to go to the after-sales for inspection, and the manufacturer will let the relevant personnel follow up.
In the automotive market, the buyer is heavy on quality, and the seller is heavy on profit. Ensuring the quality control of vehicles is the responsibility and obligation of the operator, and only by working product quality can the legitimate interests of the operator be guaranteed not to be damaged. Otherwise, the quality of the product is not guaranteed, and the legal responsibilities such as "repair, replacement and return" actually borne by it will become larger, and the profit margin will become smaller. Therefore, the quality of the operator's products is good, the less likely it is to actually assume the responsibility of "three guarantees", the greater its profit margin, and the more confidence it gives to the owner.