Huangpu District Market Supervision Bureau: "Hello, this is the Huangpu District Market Supervision Bureau, have you ever called 12345 to complain about the suspicion that the merchant is raising prices?" ”
Citizen: "Yes. ”
……
After some explanation and communication, the citizen: "Thank you, I believe that you will definitely investigate the problem fairly and impartially." Hard work, and I wish you a speedy recovery. ”
This conversation came from the live telephone communication between Gu Yiying, chief of the Consumer Rights Protection Section of the Huangpu District Market Supervision Bureau, and a complaining citizen, whose call was made at the Fang Cabin Hospital.
Recently, Gu Yiying, who has been fighting in the front-line post for many consecutive days, suddenly received a call, "Your nucleic acid test result is positive, please immediately report to your community or unit and wait for transfer to the square cabin." "Almost at the same time, two of her colleagues in the department also received notifications." Wang Tianchen, you are a close contact, please report immediately to the district epidemic prevention and control transfer working group. "Xu Kai, please don't go out of the office and wait for instructions."
Their department is the headquarters of the bureau's 12345 citizen hotline and 12315 hotline to handle complaints and reports, undertaking the task of assigning work orders and comprehensive coordination, especially the recent focus of the city's market supervision department on price, food safety, and community group buying, and the amount of tasks has doubled. Since March 1, the Huangpu District Market Supervision Bureau has handled a total of 3,935 complaints and reports, including 651 work orders related to the epidemic.
"Don't have a psychological burden, go to the cabin and the isolation point to rest in peace." The leader repeatedly cared and advised.
Compared with himself, what worries Gu Yiying more is the large number of complaints. "The virus is handed over to professional people to deal with, and we must also respond to the demands of the public in a timely manner."
Gu Yiying listed all the pending work orders at the first time, the three people divided their work in an orderly manner, contacted the citizens first to confirm the content of the appeal, and then distributed the work orders, and communicated and coordinated with the teams and the district urban transportation center, and finally completed the processing of the day's work orders before boarding the transfer truck.
"Today's work order is completed, what about tomorrow, the day after tomorrow?" Gu Yiying pondered in his heart, "Our work must not stop! After arriving at the destination and reporting safety to each other in the group, she immediately began to arrange the next step of work: Wu Huimin immediately applied to the local neighborhood committee to return to the bureau, went to the law enforcement brigade office the next day, comprehensively coordinated the intranet platform matters, Wang Tianchen and Xu Kai did a good job of relevant contact and handling work, other comrades were on standby online, everyone performed their duties, and the difficult and complicated diseases were immediately communicated and coordinated within the group.
In the past two days, although they were in the cabin hospital and the isolation point, they did not stop at all, and they were still doing their best to continue to work, so there was a scene at the beginning of the article. "The organization has arranged new colleagues to support us, and although we are in several places, we are still doing our best to deal with relevant complaints, and hope to give residents a satisfactory answer as soon as possible." Gu Yiying said.
Since the outbreak of the epidemic, the Huangpu District Market Supervision Bureau has actively responded to the demands of the public under the condition that a large number of personnel have been blocked and transferred, and has accelerated the handling of epidemic work orders. During the period, we built a green channel for cancer patients to buy drugs, and sent medical masks to citizens who could not receive express delivery and needed medical masks to go to the hospital for treatment at their own expense... Warm hearts and minds help the fight against the epidemic.