Before using the app
You've read it carefully
"User Agreement" "Privacy Agreement"
Faced with long agreements
Some consumers said
"If you don't agree, you can't use it, do I have a choice?"
recently
Jiangsu Consumer Rights and Interests Protection Commission
One survey shows
Bold clauses in app lengthy agreements
It's hard to play for consumers
The role of significant prompts
Experience the survey
The User Agreement is complex and difficult to read
Let's experience it
Open an APP for user registration
After "Sign in with your phone number and agree"
Followed by two protocol links
Click on the link to view the agreement content
In full text
Large sections of boldface are even more "heavyweight"
Watching for a few minutes can make people "eyes venus"
It's hard to tell
Which are bold and which are general terms
Protocols can be in more concise text
Achieve compliance purposes
Special reminders are used in bold, blacked out, italicized or
List the important provisions separately
The Jiangsu Provincial Consumer Protection Commission found in the investigation
Some apps have developed similar features
For example, the JD APP
On the Account Settings page
"Summary of Privacy Policy"
"Personal Information Collection Checklist"
"App permission description"
Options such as "List of Personal Information Shared by Third Parties"
is listed separately
Enter the page and see that key consumer-related information is presented concisely and concisely in the form of graphics or tables.
Apps such as Taobao, Pinduoduo, and Meituan have also listed such functions.
According to the Consumer Protection Commission of Jiangsu Province, this function on the shelves meets the relevant provisions and requirements of the Personal Information Protection Law, which can better protect consumers' right to know and is worth advocating.
The emergence of this function also shows that the APP protocol can actually be outlined, and the flexible expression of the Internet can greatly enhance the visibility and readability of such information.
Xia Lei, a public interest lawyer for consumer rights protection of the Consumer Protection Commission of Jiangsu Province, said that from a professional point of view, the agreement can be achieved with more concise words to achieve compliance; from a personal point of view, ordinary consumers are indeed unable to read tens of thousands of words of privacy agreements and user agreements.
The Consumer Protection Commission of Jiangsu Province recommends:
Internet businesses
A summary of important clauses should be provided for complex agreements, or important clauses involving rights and obligations should be presented in a concise and understandable form, graphics, etc., so as to promote consumers to achieve barrier-free reading of important content in standard clauses.
consumer
Enhance consumer awareness of rights protection, pay more attention to the content of relevant agreements, and understand their rights and obligations in order to discover problems in a timely manner.
(China Consumer Daily)