March 11-March 15
Daily 10:00-12:00
Pay attention to "Busy Everyone Help" vibrato, kuaishou, video number
The reporter will accompany the owner into the store
The whole process of rights protection can be seen at a glance
"My custom Tesla Model Y
Why is it premature? ”
On October 19, 2021, a car owner in Xi'an placed an order for a Tesla Model Y in the South Second Ring Tesla store. Since the order was a personalized customized vehicle, the sales clearly told the owner to "schedule production after placing the order", and waited until January 20, 2022, the owner got his own customized vehicle, but found that the production date of the vehicle was September 2021.
The owner of the car said: "Tesla's order contract, clearly stipulates that the order is customized and put into production. In the WeChat delivery group, on December 16, 2021, I asked the sales in the group what is the current status of the vehicle, and the sales answered me that the vehicle is being scheduled. ”
Car owners have always believed that their vehicles are still in the production process. According to Tesla's production time, owners should mention their new cars after December.
When it came to the day of picking up the car, I found that my custom model Y, the production date was earlier than the order date, how was the word "customized" reflected?
The production date is earlier than the order date
Tesla responds: Everything is compliant
In order to solve the problem, the owner of the car and Tesla South Second Ring Store, Tesla manufacturers, delivery and other departments have repeatedly communicated unsuccessfully, dialed Tesla customer service phones 4 times, and still did not have any feedback.
In the booking contract, it is clearly written that "order customized production", why did Tesla not perform the contract? Delivered to the owner of a car that was produced in advance? What is the significance of this contract? This is the most important question for car owners at present.
In the previous complaint, Tesla South Second Ring Store replied: The vehicle is repeatedly tested, in line with the warranty of three packages, delivered after testing, there is quality assurance.
It is not difficult to make people feel that the owner "asks the east" and Tesla "returns to the west" has nothing to do with it.
At the Tesla store in the South Second Ring Road, the store manager made it clear that Tesla's behavior was in compliance with everything. As for the issue of the contract, the store manager said that "this is not a problem and does not need to be discussed"
Owner: I just want Tesla to deliver on its promises
After several communications, Tesla's South Second Ring Store insisted that their behavior complied with the relevant regulations and that there was no problem with the quality of the product, but there was no positive response to the contract issue from beginning to end.
The owner told reporters that he only hopes that Tesla can fulfill the contract now, as for the current vehicle is still parked in Tesla's after-sales because of the loss of electricity, he does not want to pursue it anymore, and he does not need any compensation. He only wants more people to see his rights defense process.
At present, car owners are considering taking the judicial route. Because the car purchase contract is signed with the Beijing company, if the case is filed, it still needs to go to Beijing once, and the road for the owner to protect his legitimate rights and interests is heavy and long.
March 15 this year
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Source: Shaanxi Traffic Radio
Reporter: Xu Yuting
Edit: Akizuki
Editor-in-charge: Li Shan
Review: Lai Ting
Final Judge: Lu Hongmei
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