Chen Ping, a national "guardian of safety" and a special mediator of the Lingling District Court: Be a confidant of the masses with heart and affection

Chen Ping at work.

Red Net Moment, October 26, Chen Ping is a grid member of the Shenxianling Community in Qilidian Street, Lingling District, Yongzhou City, a people's assessor of the Lingling District Court, and a deputy to the Third, Fourth and Fifth People's Congresses of Yongzhou City. Promoting the governance of litigation sources, resolving the contradictions of the masses on the front line and eliminating them at the grass-roots level is the due meaning of Fengqiao's experience and an important goal of Ping An.

Since June 2020, Chen Ping has served as a special mediator of the Lingling District Court and founded the Chen Ping Mediation Studio, which is specifically responsible for the mediation of case contradictions and disputes. By the end of August this year, a total of 1498 civil disputes of various types had been mediated, 1303 cases had been successfully mediated, the success rate of mediation had reached 86.98%, and the active performance rate of successful mediation cases was more than 92%, which had made outstanding contributions to the governance of litigation sources and the creation of ping an in the jurisdiction. Her advanced deeds have been featured at length by central, provincial and municipal media such as the People's Court Daily and the Legal Weekly, and in February 2021, she was named a national "Guardian of Safety".

Intentions: Discover mediation clues

"To do a good job in mediation work, it is nothing more than to be more attentive, and by observing and listening attentively, we can find the key clues of case mediation."

As a specially invited mediator for more than a year, Chen Ping has placed special emphasis on her intentions, finding clues in conversations, and going deep into the hearts of the parties to listen to the deepest and truest thoughts. In June this year, in a custody change dispute mediated by Chen Ping, due to the complex emotional relationship between the two parties and the deep economic entanglement, the contradiction was extremely sharp. Chen Ping did not rush to mediate, but sorted out the focus of the problem in the constant quarrels and quarrels between the two sides. After nearly 1 day of conversation, Chen Ping finally learned that the man was not the biological father of the child, and although he had the custody of the child, he was raised by the child's grandmother. After learning about this key issue, Chen Ping did the man's work because of the snobbery, and eventually the two sides signed a peace agreement to change custody.

Chen Ping has a very rich grassroots work experience, and can quickly find the crux of the case in mediation. In October 2020, a pair of brothers and sisters went to court because of unclear loan accounts, and both sides had a hot temper and quarreled when they did not agree. When talking to the 2 people alone, Chen Ping was keenly aware that both sides complained that the other party did not talk about brother and sister feelings, and the differences between the 2 people may not be in money but in family affection. Therefore, she started from the brother-sister relationship, carried out back-to-back mediation many times, eased the hostility between the two sides, and at the same time did the work through the two families, the two brothers and sisters finally abandoned their prejudices and shook hands and made peace.

With affection: spring wind and rain to dissolve the knot

"Mediation, in fact, is more about learning to think in empathy." Chen Ping believes that in mediation, it is necessary to try to empathize with the parties, use language that the people can understand to explain things clearly, explain the reason clearly, and explain the law in place.

In May 2021, a couple of elderly home renovations and installed exterior doors blocked the entry and exit of next-door neighbors and were sued in court. When the case was divided into her hands, both mediations broke up. Chen Ping then contacted the old man's son who was working in the field and asked him to think differently, what would he think if his door was blocked by a neighbor? She did the work of the old man's son, changed the door from the outside to the inside, and the case was successfully resolved.

Chen Ping not only urges the parties to think differently, but also brings herself into the role of the parties and takes care of the parties' feelings in the details. For the parties who rushed in the early morning, Chen Ping would often bring them a few buns, and if she mediated late at noon, she would also apply to the canteen to provide a lunch for the parties. It is precisely the actions bit by bit that not only move the parties, but also mediate the contradictions and disputes. In a personal injury compensation dispute accepted in September 2020, the parties were sharply conflicted and led to mutual beatings, and they sued the court for compensation issues. The mediation time was agreed at 8:30 a.m., the defendant He came from the countryside, there was no time to eat breakfast, Chen Ping brought him a bun from the canteen, the parties were deeply moved, the case was not only mediated, He also fulfilled the obligation of compensation on the spot.

Usage: Adhere to the principle of not and thin mud

"Mediation is an adhesive, but it is not a slime, and the legal bottom line cannot be broken." Most of the pre-litigation mediation is some cases where the legal relationship is not complicated, but Chen Ping always takes it seriously. In July 2020, Chen Ping received a case in which six workers asked for wages from a bamboo and wood company. The person in charge of the company proposed to reduce part of the salary on the grounds that it was affected by the epidemic and the company's operating difficulties to tide over the difficulties together. After review, Chen Ping found that her wages had been in arrears for 3 years and did not agree to the request for a reduction. Under the persuasion and insistence of Chen Ping, the company reached a mediation agreement with the workers and agreed to pay all the arrears of wages within half a month.

Rooted in the grassroots for many years and a year of arduous exploration of litigation source governance, Chen Ping not only resolved a large number of contradictions and disputes, but also won the praise of the parties and the masses with her enthusiastic and patient mediation methods and rigorous and meticulous work attitude, and established a resounding brand of "people's mediation" in Yongzhou and even the whole province.