At present, with the continuous improvement of the market, many organizations and technology departments in order to save their own costs and reduce their own risks. They have gradually reduced the recruitment of their own personnel, and according to a certain proportion of the use of outsourced personnel to complete a part of the work content, this is a cooperation model will become more and more common in the future, but for many organizations that want to use outsourced personnel, there is a certain confusion and confusion about how to carry out outsourcing activities. Here's how organizations outsource and share years of practice.
Step 1: Establish the outsourcing model that needs to be adopted
The outsourcing models that exist in the market now include: pure project outsourcing, team form outsourcing and pure human resources outsourcing:
Pure project outsourcing
Package the work into a project package and tender it on the market. The advantage of this form is that it can effectively transfer the risk and transfer the risk to Party B, and only need to pay a fixed value according to the actual situation. However, there is also a great risk in this way that the cycle is very long, and it may take at least 3 months or even longer from project establishment, bidding to the actual implementation of the project. This makes it somewhat inappropriate for some of the more urgent tasks and tasks.
Pure project outsourcing is mainly suitable for the early stage of organizational development, and the system construction of science and technology departments is not perfect enough to be widely adopted. Because at this time, the organization needs experts in related fields to help them complete the system construction. Through public bidding and bidding, it is very good to find the experts in the relevant field that are most suitable for their actual environment. At present, the emerging urban commercial banks, rural commercial banks, trust and securities companies in the industry are representatives of this type.
Outsourcing of specific work
When the organization's systems and products have been built and tend to mature, the main focus of work gradually shifts to the operation and maintenance of the system and continuous optimization, these work requirements are generally not very clear, but there will be some very urgent needs. This will require a dedicated person or team to support the completion of such a job. At this time, a team of special outsourcing personnel can be introduced to carry out professional support work.
In the past, the formation of this team was usually to set up a good position, and then recruit one person at a time in the form of manpower outsourcing, but this form showed that the management difficulties were relatively large, and there was no strong support and cooperation from the relevant service providers. So it evolved to outsource as a team, and the outsourcer provided the client with a project team to outsource as a whole. This point is actually worth learning from the centralized grouping outsourcing form done by ICBC.
Pure human outsourcing
The goal of pure human outsourcing is to assist in the work, so the main need for pure human outsourcing is a variety of assistants and assistants, and for some unimportant work can be assisted to complete. For example, the human outsourcing positions of project assistants introduced by some organizations are several jobs of this nature.
Pure human outsourcing will also have another demand is related expert outsourcing, this form of outsourcing will be more and more accepted by Everbright organizations in the future, because expert resources are very important for scientific and technological work, with the guidance of experts, many risks can be avoided and problems can be solved quickly.
Summary: The above three forms need to exist at the same time, but the organization should give different weights and proportions to the three forms of outsourcing according to their own actual situation and development requirements to achieve the optimal configuration.
Step 2: Establish a sound outsourcing management methodology and management team
Once the model of outsourcing is established, it is necessary to prepare for the implementation of outsourcing work. This preparation work mainly includes two aspects, on the one hand, the construction of management methodology, on the other hand, the construction of outsourced management team. The construction of these two aspects complements each other.
Outsourcing management must be a reasonable method system, with the development of outsourcing business has now formed a very perfect set of methods in the industry This needs each organization to be able to reasonably learn from, at the beginning of the beginning of the outsourcing work to establish a sound method and system, just like the construction of building a building at the beginning of the design and lay a good foundation. Many organizations encountered because they did not establish a scientific and perfect method system at the beginning, and then there were various management problems that caused irreparable losses.
The main areas of outsourcing management methodology management include three, namely, the management of outsourcing personnel, the management of outsourcing service providers and the management of outsourcing contracts. Whether it is the construction of the methodology or the construction of the organization, it must be carried out around these three areas.
Outsource personnel management
Outsourcing personnel management must be carried out in accordance with the whole life cycle of outsourced personnel management, which includes the planning of personnel, the needs of personnel, the interview of personnel, the admission of personnel, the presence of personnel, and the departure of personnel. It mainly involves the selection of personnel, the attendance settlement of personnel, etc.
Outsourced personnel management is the basis of outsourced management, which must be completed first in order to provide data and information support for other outsourced management. Moreover, outsourcing personnel management is also a difficult point of outsourcing management. Basically, as long as the standardized management of outsourced personnel is realized, reasonable outsourcing management is basically realized.
Outsourced service provider management
The common practice of outsourcing service provider management is to establish a resource pool of outsourcers to achieve the entry and exit management of outsourcing service providers. Conduct regular risk and audit management of vendor resource pools for vendors. According to the implementation of the contract, the service providers are reasonably classified and classified, and the classification can be used in three types: general service providers, key service providers and strategic service providers. At the same time, the withdrawal and blacklist system of suppliers is implemented, the withdrawal management is implemented for suppliers who have lost their business needs, and the blacklist management is adopted for service providers whose service quality does not meet the requirements.
Outsourcing service providers can be divided into two categories according to the form of signing contracts, one is the supplier who signs the framework contract, and the other is the project supplier who signs the fixed-price contract. The management content and focus of the two types of suppliers are different, and it is necessary to carry out reasonable classification management.
Outsourcing the management of contracts
The management of outsourcing contracts includes the procurement of contracts, the conclusion of contracts, the payment execution of contracts and the evaluation of contracts.
The procurement of the contract is the operation of procurement bidding, and this management link will have a special procurement department to implement this matter in many organizations. Or entrust it to a special tendering company to carry out this matter.
The most important thing in the contract signing process is to pay attention to the service level agreement of the contract, that is, the contract SLA. In the process of outsourcing management, many performance evaluations of service providers are based on the SLA of the contract.
The payment execution process of the contract is divided into two categories, one is the framework contract to pay according to a certain time interval, and the other is the fixed price contract to pay according to the proportion.
The evaluation of the execution of outsourcing contracts is an important reference for whether service providers can further cooperate.
Summary: Outsourcing management methodology and outsourcing management organization construction is a gradual improvement process, and the organization can continuously optimize and improve in the process of implementing outsourcing business.
The third step: the implementation of outsourcing business and the implementation of management
After being ready to carry out outsourcing business, it is necessary to truly carry out outsourcing business, and it is a key process to carry out outsourcing business to achieve the implementation of management measures. At this time, it is necessary to strictly carry out the quality management of the outsourced management process. Because many times managers will find that many links can be omitted and flexibly handled, and in many organizations, they find it difficult to implement the standard management, but once the organization relaxes the requirements for standardized management, it is difficult to standardize and implement it. The actual outsourcing business mainly includes:
Plan for outsourcing scale and overall needs
The person in charge of outsourcing management or department collects the outsourcing needs of each department of science and technology in the next year, which can be the needs of the project or the needs of outsourcing any resources, and determines the budget for outsourcing the entire technology in the next year.
Outsourcing manpower needs have the unit price of personnel is actually very good for budget planning, here to say about the project-based outsourcing budget planning, assuming that a project budget that needs to be outsourced is 1 million, and the average unit price of outsourced manpower is 20,000 per person per month. Then the budget for this project is 50 people per month. Then the recruitment of outsourced personnel needs to be limited to this 50 person-month.
Posting and interviewing of outsourcing requirements
Under the premise of planning, the project manager can submit specific personnel needs according to their actual needs in the second year under the premise of planning, and the outsourcing service provider responds to the needs according to these needs, and provides personnel resumes for screening and interview. In this process, it is important to grade the personnel provided by the outsourcing service provider, which requires a dedicated personnel to evaluate or a professional method to evaluate.
At present, the situation in the industry is that some organizations have set up special interviewers for interview evaluation management, and some organizations directly interview project managers, which are formulated according to the actual situation of the organization, and do not say which form is the best.
Outsourcing workload determination and contract settlement
Once the outsourced personnel are admitted, the organization needs to settle according to the attendance of the outsourced personnel. However, many organizations have experienced unsaturated work of outsourced personnel, that is, many outsourced personnel do not have a suitable workload arrangement on the spot. In the past, it was unreasonable to settle only according to the attendance time, and organizations based on this request for a lot of money adopted a combination of attendance and workload work hours, that is, each outsourced personnel had a workload man-hour in addition to the attendance hours that were signed in and returned every day. This workload man-hour requires the organization to quantify the work assigned to each outsourced person.
General outsourcing settlement takes quarterly settlement and is accounted for according to the size of personnel and the unit price of personnel.
Summary: The real outsourcing management landing is a process that requires managers to pay close attention to.
Step 4: Improvement of maturity and efficiency of outsourcing management
Outsourcing management maturity improvement is mainly manifested in the optimization of management, the above-mentioned ICBC adopted the centralized grouping system is a manifestation of management maturity improvement, this management method will outsourcing service providers as a member of the management to participate in management, a part of the outsourcing management work has been reasonably transformed and shared. Then there is the concept of supplier personnel and supplier self-service management proposed by the industry, which is also a manifestation of the maturity of outsourcing management.
The most important thing to improve the efficiency of outsourcing management is to realize the digital management of outsourcing, which includes the following important steps:
Outsourced processes enable digital twins
Quantify the process of outsourcing work and realize a digital twin. Digital twins refer to management processes described in digital language, such as process standardization and process standardization. The digital twin is to provide the foundation for the next step of building an information management system.
Construction of an outsourced management information system
With the development of science and technology and the continuous expansion of outsourcing scale, relying solely on manual or simple office software to manage outsourced work can no longer meet the management requirements, and the construction of outsourcing management information system is an inevitable requirement.
Outsourcing management enables digitalization
Through the construction and use of the outsourcing management system is to realize the digitization of the outsourcing history, including the digitization of the outsourcing personnel management process, the digitalization of the outsourcing service provider management process, and the digitalization of the outsourcing contract management process.
Summary: Management maturity and efficiency improvement are more advanced organizational management.
The above are a few basic steps to combine to carry out outsourcing business, and in the process of outsourcing business development, the resources of experts are very important. Many organizations rely on their own resources and strength when outsourcing, and are reluctant to use expert resources. This approach may seem like a cost savings at the beginning, but over time this model will have big problems. Just like when building an outsourced information system, some organizations find an open source system from the Internet and develop it themselves. "Free things are the most expensive" will later develop into bottlenecks, and the cost of needing to be fundamentally optimized will be higher.