At the beginning of the Start of the Year of the Tiger, Nanning announced the mobile phone numbers of 46 chief officials at the city and county levels, which aroused public concern. Pang Xiangka, the main leader of the party and government of Nanning City and the secretary of the Discipline Inspection Commission, said in an interview on the 24th that this measure comprehensively considers the operability and sustainability of the working mechanism, ensures that all calls are answered, and truly realizes that "everything has an echo and every piece has a landing.".
The agent answers the phone. Photo by Yu Jing
In order to further smooth the communication channels between government and enterprises, listen to the reasonable demands of enterprises, and solve the problems and difficulties encountered in the development of enterprises and the landing of projects in a timely manner, the Nanning Municipal Party Committee and the Municipal Government have established a "through train" working mechanism for Nanning City to optimize the business environment service enterprises, and opened 46 telephone numbers of the main party and government leaders at the city and county levels and the secretary of the Discipline Inspection Commission to serve enterprises. [Previously reported: Nanning City announced the mobile phone numbers of 46 leaders, including municipal party secretaries, mayors, county chiefs, and district chiefs]
What is this "through train" service? How to serve?
According to Pang Xiangka, principal leader of the Nanning Municipal Party and Government and secretary of the Discipline Inspection Commission, responsible person of the "through train" work class of the service enterprise optimizing the business environment, the service object of the "through train" service enterprise is all kinds of enterprises operating in Nanning and investing in Nanning in the future, including state-owned enterprises, private enterprises, and other market entities; the matters accepted are the problems that enterprises encounter in the process of production and operation, such as prevarication, perfunctory responsibility, procrastination, and difficulties, as well as problems that damage the business environment, such as cadre inaction, disorderly behavior, bribery, and corruption.
There are two ways to handle "through trains", one is that they belong to the business environment category, and the "through trains" special seat is specially responsible for answering and accurately recording the calls and demands of enterprises; if the calls belong to the consulting category, the agents directly reply to the callers; those that belong to the categories of help and suggestions are divided into categories according to the nature of the matters and handed over to the corresponding functional departments for a limited time; those that belong to the categories of complaints and reports are transferred to the discipline inspection and supervision organs for investigation and handling. Second, if it is non-business environment, it will be accepted by transferring to the 12345 government service hotline.
The "Express Train" is accepted from 8:00 to 22:00 on weekdays. According to the priority of the enterprise's appeals and industry standards, in principle, the three-level disposal mode of consultation within 4 hours, appeals (within 24 hours for routine matters, 48 hours for unconventional matters), and complaints and reports within 7 days (feedback) is implemented. For appeals that have clear provisions on laws, regulations, or rules, or that really need to be resolved for a long time, the deadline for completion is extended.
The "Through Train" special seat is responsible for answering and accurately recording corporate calls. Photo by Yu Jing
What role does leadership play in this?
For the sake of operability, sustainability and the consideration of really solving the problem, the Nanning Municipal Party Committee and Municipal Government have opened a "through train" special line. "The fundamental purpose is to accelerate the optimization of the business environment in Nanning, and not to hinder the economic and social development of nanning city as a whole due to some "obstruction" problems in the process of enterprise development. Pang Shankar said.
The Nanning Municipal Party Committee and the Nanning Municipal Government have drawn elite forces from the Municipal Party Committee Office, the Municipal Government Office, the Municipal Commission for Discipline Inspection, the Municipal Party Committee Supervision Office, the Municipal Government Supervision Office, the Municipal Bureau of Letters and Visits, the Municipal Administrative Examination and Approval Bureau, the Municipal Investment Promotion Bureau, the Municipal Government Development Research Center and other departments to form a special work class to follow up and coordinate and supervise the difficult and complicated problems reflected by enterprises, overdue and unfinished, and unsatisfactory evaluations.
At the same time, all counties (cities, districts) and development zones in Nanning City have also set up corresponding work classes with reference to form a joint working mechanism of party and government leaders and discipline inspection committee secretaries at the city and county levels who personally inquire, personally coordinate, and personally supervise, and each responsible unit "does it immediately, quickly, supervises the office, and returns to visit the office."
Pang Xiangka said that every day, the special work class will analyze and judge the problems reflected by enterprises, put forward opinions, suggestions and countermeasures, and submit the acceptance and handling of incoming calls to the main leaders of the party and government and the secretary of the Discipline Inspection Commission of Nanning City in the form of "daily reports, weekly analysis, and monthly briefings". The leaders reviewed and gave instructions on the same day.
Some citizens wonder why it is in the form of announcing the leader's mobile phone instead of announcing the special class line.
Pang Xiangka said that the announcement of the leadership telephone is not simply to inform the public that a "through train" special line telephone for service enterprises has been opened, but to further smooth the communication channels between government and enterprises, change the service mode, listen to the reasonable demands of enterprises, and achieve "direct and fast office". "'Through' means that the demands of the enterprises involved in the call will be submitted to the relevant person in charge every day, and 'fast office' means that the work class will track and supervise the speed and quality of the handling of each undertaking unit."
The main leaders of the party and government of Nanning City and the secretary of the Discipline Inspection Commission optimized the business environment and served enterprises "through the train" work class in the work. Photo by Yu Jing
Ensure that "everything has an echo, and everything has a landing"
According to Pang Xiangka, a total of 24 agents in the Nanning Civic Center answered calls from the "through train" line, and each agent could receive calls to 46 leaders.
After the agent records the appeal of the power enterprise, the work team is responsible for coordinating the handling, tracking and supervising, and solving some difficult problems in the process of handling by various functional departments. At the same time, every day, the incoming calls are sorted out one by one, and the supervision and inspection of whether the transferred unit is correct, whether the feedback is given according to the time limit for handling after the transfer, and whether the handling after feedback is in place.
"Although we only have a few dozen people working here, there is a strong team behind us. At present, we have done all incoming calls, 100% of them have replied. Ensure that everything has an echo and every piece has fallen. Pang Shankar said.
According to statistics, since the opening of the special line telephone on February 7, as of February 23, the special agent has answered 280 calls, of which 47.5% are consulting, 39.6% are help, and the rest are suggestions, complaints and reports.
Half a month has passed, what is the effect?
Zhang Erbin, deputy general manager of Guangxi Ningfu New Energy Technology Co., Ltd., said in an interview that he saw from the news that Nanning City announced the leader's phone number, and on February 8, he pulled out the number with the mentality of trying. "After the phone was connected, I reflected the problem that the construction progress of the project was slow due to the surrounding earthworks cleaning, the road supporting lagging and other factors, and the next day the relevant departments and companies came to the scene to negotiate a solution and coordinate all parties to put into operation, so that our work could be smoothly advanced and the problem was solved in a timely manner."
Mr. Tang, the head of a technology company in Chongqing, called the relevant functional departments on February 21 to help contact the middle and high vocational colleges that were interested in opening 3D printing technology majors, and the work class contacted the Nanning Municipal Education Bureau to match. "The effect of the 'through train' processing is very good, and at present we have received a consultation call from the school and are discussing the intention of cooperation."
The relevant person in charge of Nanning City said that in the future, the above model will continue to be optimized and implemented.
Source: Guangxi Toutiao
Review: Huang Zhijun
Editor: Wu Yuting