The world is in an era of science and technology represented by disruptive technologies such as the Internet of Things, artificial intelligence, 5G, and big data. At the same time, China is running into the era of longevity.
When the "longevity era" and the "era of science and technology" meet and superimpose, how to break through the traditional mode of thinking, use scientific and technological innovation to meet the needs of the elders at a higher level, and use science and technology to help enjoy the elderly is an urgent problem that the pension industry needs to face.
Chen Dongsheng, founder, chairman and CEO of Taikang Insurance Group, also put forward three major thoughts on the changes of the times in the article "From the Age of Longevity to Business to Goodness": globalization and the rise of China; scientific and technological progress, double carbon brings changes in civilization and lifestyle; and the advent of the longevity era and longevity society.
Among them, the era of longevity is a fundamental problem that human beings themselves have long faced, and its impact is more profound.
How to empower the elderly with science and technology in the era of longevity, and continuously improve the service quality and efficiency of the pension industry? Taikang has been at the forefront of exploration and practice for many years.
"Yanyuan-style" technology application:
Pragmatic and innovative to reconstruct the enjoyment of old life
Located in the core area of Changping New Town in Beijing, Taikang Home Yanyuan is the first pension community opened and operated by Taikang, and is also a landing sample of the "Taikang Scheme in the Longevity Era".
Taikang Home Yanyuan General Manager Ge Ming introduced:
Yanyuan was officially put into operation in 2015 and now covers an area of about 138,000 square meters and a construction area of about 309,000 square meters;
At present, about 3,000 elderly care units can be provided, with a secondary rehabilitation hospital and 130 medical beds;
The current average age of residents is 81.3 years, with the oldest residents 103 years old.
On February 17, in the "2021 Smart Health Care Application Pilot Demonstration List" jointly announced by the Ministry of Industry and Information Technology, the Ministry of Civil Affairs and the National Health Commission, Taikang Home · Yanyuan is among them.
As the first flagship community put into operation by Taikang in the country, Yanyuan has been exploring how to empower the elderly with science and technology, continuously deepen the layout of smart and healthy old-age care, and improve the quality and efficiency of old-age services.
Emergency location alarm card
In Taikang Home Yanyuan, you can see the figure of smart pension everywhere.
The emergency positioning alarm card carried by residents, a small card hanging around the neck, can realize a key alarm, positioning, call, access control, consumption and other functions;
There is a sleep monitoring mattress when sleeping, which can monitor the dynamic data of human breathing and heart rate at any time;
TV butler, Xiaotai speaker, etc., can make residents easily complete the reservation service, view the daily menu of each restaurant, understand the community course schedule, participate in online courses, etc.;
In the future, residents' homes will be equipped with fall alarm radar devices;
Many life matters can be easily booked and handled by these smart devices...
In the Taikang Home Yanyuan Wisdom Pension Experience Hall, you can also experience more medical care black technology in advance.
Aunt Zhang Ping, who has lived in Taikang Home Yanyuan for many years, has had a more in-depth exchange with Taikang staff on the theory and practical application of scientific and technological pensions, and participated in the deduction and experience in the experience hall, she said:
"In terms of scientific and technological pension, Taikang Insurance Group has been making unremitting efforts for a long time, and they strive to create more ageing facilities through the application of technology, bringing more convenience, vitality and vitality to community residents."
Li Bin, assistant president and chief science and technology information officer of Taikang Health Investment, said that the application of technology in the elderly needs to be "pragmatic". There are many smart pension concepts and products on the market, and every technology product applied in Taikang Home has been continuously polished through practice, so that technology can truly bring convenience to the elders, while improving our service quality and efficiency.
In this regard, Ge Ming, general manager of Yanyuan Community, gave an example:
The earliest emergency help is the rope alarm device, but in the process of use, it is found that there are elders who fall without pulling the rope, which makes us constantly think about how to update and iterate to provide better alarm services, which also promotes the emergence of the current emergency location alarm card, which can call the alarm anytime and anywhere.
And through the statistical analysis of these alarm information, you can give early warning in advance, take measures at the time when the elders are prone to danger, improve prevention, and avoid accidents.
Empowering the elderly with science and technology:
Four main lines meet the seven needs of the elders
As the head enterprise of big health service, Taikang has two major characteristics in terms of pension services:
Taikang Home Pension Community introduces the international standard continuous care model, seamlessly connects with the combination of medical care and nursing care with Chinese characteristics, and forms a Taikang characteristic service model after years of exploration and practice.
Taikang Home can provide full-featured services, Taikang Home Pension Community to vitality pension, cultural pension, medical care combination, wisdom pension as the core service characteristics, to "architectural beauty, garden beauty, dietary beauty, cultural beauty, spiritual beauty" and other "five beauty" as the characteristics, the formation of Taikang professional service system, to meet the vitality, dementia, disability and other different physical conditions of the care needs of the generation, to achieve one-stop retirement life solutions.
As the assistant president and chief technology information officer of Taikang Health Investment, Li Bin has been exploring and practicing "how to make technology better promote the service of the elderly".
He said that the entire service system of Taikang Home is centered on the seven core needs of the elders: sports health, medical treatment, social networking, entertainment, nutrition, financial security, and spiritual realization.
We want to build the elderly community into a "warm home, an open university, an elegant vitality center, a high-quality health care center, and a home for the spirit and soul of the elderly." The wisdom of old-age care is also closely surrounded by these needs of the elders.
"Pension is the core and fundamental, and wisdom is our means and support." Pragmatic scientific and technological pension to achieve two purposes: one is to improve the quality of service, so that the elders living in the community can enjoy a different way of life, the other is to improve operational efficiency, reduce the cost of pension services, so that more elders in the society can enjoy high-quality services. Li Bin said.
Focusing on the needs of the elders to "enjoy the elderly", Taikang's wisdom medical care has four main lines:
01
Vibrant living
About 60%-70% of Taikang Home is a dynamic elder, can live independently, usually have no problems in daily living, mainly through science and technology to meet the needs of living room, catering, entertainment and social interaction.
For example, in the field of entertainment, TV butlers have been created to provide more activities for elders through TV through digital management.
TV butler
02
Care services
30% of the elders who need to be cared for have nursing needs and need to improve the quality of life through personalized care plans.
The staff has done a lot of work from the perception level and management level, including radar, mattress, and fall alarm, the core is to combine intelligent means with the service system behind, and truly provide corresponding support for nursing managers.
03
Health management
Efficient management of the health of the elderly through scientific and technological means involves active and timely health management, as well as smart drugs suitable for the elderly and safely.
For example, smart pill boxes can help elders take medication on time and manage their medication behavior through smart devices.
04
Operational guarantee
Taikang Home is an institutional pension, the entire Yanyuan community will reach the scale of 4500-5000 residents in the future, to ensure the safety and green ecology of the community is also a topic to be tackled in the aspect of smart pension.
Deepening Wisdom Care:
Do better service for the larger pension market
In the era of longevity, the phenomenon of old age and low birthrate is inevitable, and the insufficient supply of medical and nursing services is a problem that the pension industry will face in the future.
When there are fewer and fewer service personnel, improving the efficiency of services has become the most important issue for smart old-age care.
This means that in the future, the partial replacement of artificial labor through scientific and technological products is a very important goal of smart old-age care.
In recent years, Taikang has been continuously deepening the layout of smart old-age care. In addition to Taikang Home Yanyuan, the Shuyuan community in Chengdu, Sichuan Province, was selected as the fourth batch of smart health care application pilot demonstration enterprises in 2020.
In terms of scientific and technological pension, Taikang has its own advantages:
Taikang Home currently has 27 pension communities in 24 core cities across the country, with nearly 6,000 residents, and the application scenarios of science and technology are very extensive.
"Taikang Technology Smart Pension creates a smart pension operating system, and in the future, I hope that our community service concept and technology products can do better services for the larger pension service market." Li Bin said.
The original intention of Taikang Smart Pension has not changed, that is, to meet the actual needs of the elderly as the core, to carry out business practices, maintain an open and inclusive mentality, and build and share with a wide range of ecological partners.
On the other hand, smart old-age care should adhere to innovation, covering two dimensions:
Business innovation
Chairman Chen Dongsheng proposed the Taikang health industry ecosystem that combines insurance and medical care entities, creating three closed loops of "longevity, health and abundance", and innovatively proposing a "Chinese sample" of longevity era solutions, which is the inexhaustible driving force for the successful implementation of Taikang's business practices, and Chen Dongsheng even proposed that "the essence of entrepreneurship is innovation".
Technological innovation
Through the company's self-developed smart health care service cloud platform system, it covers seven core needs of residents such as smart health, smart catering, smart care, smart entertainment, and smart operation, as well as a total of eight major areas of smart operation, more than 30 service scenarios, and continuous optimization.
Smart pension should also practice "business for good", insist on relying on innovation and efficiency to win competition, assume the social responsibility of corporate citizens, and ultimately move towards business for good. ▲