"Delayed delivery, no compensation, either refund or continue waiting."
In recent months, the delivery of the 460 version of the Xiaopeng P5 model has been delayed, causing many car owners to defend their rights. In response to this incident, the relevant person in charge of Xiaopeng Automobile said: "Users who have postponed delivery can choose to unsubscribe, reassign or continue to wait, and there is currently no compensation plan for Xiaopeng Motors. ”
Friends, which one will you choose?
On September 15, 2021, Xiaopeng P5 was officially listed, with a comprehensive subsidy of 157,900-223,900 yuan. The Xiaopeng P5 is a compact sedan, the third production model of Xiaopeng Automobile, which is positioned for home use and is priced more affordable than the P7. Xiaopeng P5 will work with Xiaopeng P7 to help Xiaopeng Automobile's delivery volume climb.
In October 2021, Xiaopeng P5 rolled off the production line in batches at The Zhaoqing factory and officially opened for delivery at the end of October.
However, in recent months, due to the tight supply of vehicle batteries and other reasons, car owners from all over the country have spoken out in various WeChat groups, saying that the 460 version of the Xiaopeng P5 model they booked has been delayed.
Xiaopeng Automobile's 2022 model has 4 models, namely 460G+, 460E+, 510G, 510E; while the 2021 model has 6 models, namely 460G, 460E, 550G, 550E, 550P, 600P. The 460 model that was reserved for the rights of car owners is the entry-level model of the Xiaopeng P5.
The official price of the 2022 model 460G + is 162,700 yuan, but it is delayed in delivery, which has caused many car owners to be dissatisfied: "Is it just used to lower the threshold and has no production plan?" And the official advice is not urgent to pick up the car, you can change other configurations of the model? ”
In 2021, Xiaopeng Motors said: Due to chip outages, it was forced to delay the delivery time of P5, and customers could have two solution options. First, it is carried out in accordance with the original delivery order, voluntarily accepting the delay, and the official will not give any additional subsidies; second, signing a supplementary agreement to accept the delay of the model and obtaining the priority pick-up opportunity, but the millimeter-wave radar module can only be installed in batches until March 31, and the XPILOT 3.0/3.5 software is given free of charge as compensation.
The delayed delivery solution issued by Xiaopeng Motors is coldly worded, and also requires customers who have received the official solution to make a decision by November 2, 2021, otherwise they will automatically choose option 1 by default. This has made many car owners dissatisfied.
The notice did not indicate: priority pick-up opportunities, and when can I pick up the car?
After that, a large number of car owners complained, and some netizens jointly wrote a "joint letter to Mr. He Xiaopeng, the head of Xiaopeng Automobile", asking Xiaopeng Automobile to give an explanation.
According to public data, Xiaopeng P5 delivered 4,029 units in January 2022, delivering more than 4,000 units for two consecutive months. However, such delivery figures are difficult to meet the market demand that has exceeded 10,000 orders before it is listed.
"Chip shortage, insufficient supply of materials" is a problem that every car company has to face at present. As a new force, Xiaopeng Automobile has more user operation and service experience than those traditional car companies. How to solve the contradiction between supply and demand is also another upgrade test for Xiaopeng Automobile.