Recently, In Guangzhou, Guangdong Province, a woman spent 399 yuan online to buy a black coat of a certain brand, but after receiving the goods, she found that the coat not only had some faded hangtags, the cuffs were balled, she also took out an employee ID card from the coat pocket and the headphone box without a headset, and the woman instantly exploded!
The woman found that the courier sent this time and her previous online shopping of the brand sent to the goods packaging is different, before there were boxes with trademarks, and this time only gray courier bags, after receiving the coat, the woman was very angry, she confirmed that she received the old clothes worn by the employee, so she called the customer service complaint phone to ask for a replacement. However, the customer service said that there was no exchange, and the woman was asked to return the goods for a refund, and the postage of the returned goods would be replenished to the woman after receiving the goods.
In this regard, the woman is dissatisfied, there is no exchange of goods but also she needs to spend time and energy to deal with the return problem, the woman launched a refund application online, but asked for only a refund without return, but the woman's application was rejected 2 times, the platform customer service said that they have no way to accept only the request for refund and no return, if the woman does not return, the platform can only refund her 50% of the payment.
The woman believes that the responsibility for this matter lies in the brand side's request for a formal apology from the brand side, a full refund but no return, and the matter is still being further processed.
For the woman's encounter, some netizens said that they have also encountered, but for the woman only refund does not return the request does not agree, although the woman spent time to buy clothes, time spent in vain, but the merchant also spent time to ship the package to deal with the refund, and did not cause direct economic losses to the woman. Only refund yourself to a set of white clothes, which belongs to white prostitution.
There are also netizens who support women, thinking that the merchant is shoddy, this is not a quality problem, it is to deceive consumers, so it is not returned, and customers can even ask for 3 times compensation.
Personally, I think that this matter is purely accidental, no brand chamber of commerce for a clothing self-destruct brand image, the clothes that have been worn to the customer, presumably it is also an unintentional mistake, after all, there is still a lack of detail in Baimi.
The woman keeps the old clothes and may not wear them again, she is just angry, but whoever encounters this kind of thing will be uncomfortable, so in order to protect her rights and interests, there is nothing wrong with her actions, she is just fighting for a breath.
Online shopping is convenient and fast, but there will be some problems, anything has two sides, you can have more understanding between the merchant and the consumer, the merchant does a good job of customer service, the customer also understands the occasional unintentional negligence of the merchant, things are very easy to solve!
What do you think about this? Have you ever received old clothes when you shop online? #Guangzhou Headline# #热点观察局新春季 #
