Image from Chengdu Jinniu Rong Media
Pan Huanhuan Li Jing Cover news reporter Xie Yan'an
On February 11, the cover news reporter learned from Chengdu Jinniu District that in the past two years, Chengdu Jinniu District has continuously launched government service reform and innovation measures, guided by high-frequency service matters in the daily lives of enterprises and the masses, and joined hands with other provinces, cities and districts to promote the "inter-provincial general office", "Sichuan-Chongqing general office", "inter-provincial general office of the five southwest provinces", "inter-provincial general office", "chengdemei capital general office", "same city general office" and other "cross-domain communication" models, breaking down regional barriers to achieve government service matters can be handled in different places, in November 2021, Jinniu District was selected as the first batch of provincial pilot areas for "provincial general offices" of undifferentiated comprehensive windows, and by the end of 2021, the district has handled a total of 5796 "inter-provincial general offices".
"Cross-domain communication" multi-channel service
According to reports, in order to solve the difficult problems of enterprises and the masses such as "running in many places" and "running back", Jinniu District has solidly promoted the work of "cross-domain communication" according to the work requirements of all levels. Establish a multi-channel service model of "online column, offline special window", applicants can apply online through the Sichuan government service network "inter-provincial communication area", combined with free delivery, enjoy the "zero running road" of inter-provincial affairs; for matters that must be handled on the spot, set up a "cross-provincial general office" service window offline, implement the "provincial general office" indiscriminate comprehensive window, and realize that the masses can only enter "one door" and only find "one window" for cross-domain handling matters. At present, high-frequency matters in the fields of public security Golden Bull household administration, entry-exit, social security, medical insurance, marriage, and enterprise registration have achieved "cross-domain communication", so that enterprises and the masses can be "nearby" to complete it at once. In 2021, Jinniu District handled 1644 cross-regional marriage registrations, 90 pairs of replacement certificates, 211 pairs of inter-city marriage registrations, and 40 pairs of inter-provincial marriage registrations.
The relevant person in charge told reporters that Jinniu District adopts methods such as "full online office", "off-site collection agency office" and "multi-local joint office" to smooth cross-regional printing and issuance of business licenses or letters, so that applicants can complete the processing only by going to one place, greatly improving the efficiency of off-site work.
"Cross-domain communication" butler service
"I didn't expect it to be so convenient now, it took less than half an hour to complete the audit, and you can also mail it to me for free, which is really convenient!" After Mr. Tan, an applicant who wants to open a company in Chengdu in Chongqing, got a business license, he praised the butler-style service of the "inter-provincial communication office" in Jinniu District.
At present, the government affairs hall of the Jinniu District Civic Center has set up a deputy agency area for inter-provincial communication office (Sichuan-Chongqing general office), informing the applicant of the required materials, handling procedures and error-prone and leaky information one-on-one, and guiding the applicant to complete the application for enterprise start-up throughout the process, providing a strong guarantee for the cross-domain communication office. A special liaison officer is also set up to be responsible for all-round work docking, form a normalized work contact mechanism, timely and accurately communicate the latest policies of "cross-domain communication", information on matter applications, and problems and difficulties in the promotion of general office, and continuously improve the quality and efficiency of cross-domain work and improve the cross-domain work mechanism.
"Cross-domain communication" standardized service
While breaking the geographical boundaries, doing things in different places can enjoy the treatment of the same city and better serve the masses of enterprises, Jinniu District actively expands the "cross-domain communication circle of friends". At present, it has signed written agreements with 55 districts (cities and counties) in 18 provinces such as Chongqing, Yunnan, Tibet and Guangdong to establish a regional cooperation mechanism for government services.
In order to ensure that cross-domain affairs are "cross-border and well done", Jinniu District is committed to the standardization and standardization of service processes, and implements standardized management for the whole process of "cross-domain communication" matter consultation, appointment, application, acceptance, review, decision, and delivery of results, so as to provide systematic, integrated and coordinated standardized services for the masses of enterprises.
The "cross-domain communication office" opens the door to the masses in the field and makes friends from other places feel at home. In the new year, Jinniu District will continue to strengthen regional cooperation, on the one hand, to learn advanced experience from other places and use the stone of his mountain to make his own jade; on the other hand, he will also launch the "Golden Brand" and build a "highway", so that Jinniu's convenient government services can reach everyone and effectively help the construction of the new center in Tianfu Chengdu North City.
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