In order to meet the needs of Wuzhong residents during the festival, the Spring Festival service of the district comprehensive command center is "not closed", and each workstation is arranged to be on duty to ensure that the heart-warming service does not stop and the quality service is constantly filed.
During the Spring Festival from January 31 to February 6, the overall operation of the comprehensive command platform and the disposal of work orders in Wuzhong District were relatively stable and smooth, and a total of 7,062 valid work orders were accepted. Up to now, 5859 cases have been closed, and the rapid handling rate is 82.97%.
Wuzhong 12345 hotline has a total of 9478 calls, and a total of 6032 valid work orders have been produced, mainly involving public safety (fire ban problem, epidemic prevention and control, etc.), public services (water and electricity fault repair, express delivery services, etc.), traffic travel (road facilities, road condition management, etc.), people's livelihood protection (labor rights, community management, etc.).
During the Spring Festival, all sectors, district-level departments and professional companies stuck to their posts and dealt with the emergencies reported by the citizens in a timely manner, which won the praise of the citizens.
At 11:00 a.m. on February 1, citizens called to report that someone in the alley next to the Dongshan Bazaar had illegally sold fake fireworks, and the District Emergency Management Bureau disposed of the order within 3 hours and replied: "The fireworks and firecrackers have been confiscated." ”
At 12 o'clock on February 4, the public reported through the digital urban management platform that the non-motorized road at a bus stop on Sunwu Road was covered with a long distance of sediment, affecting travel, and the Xukou Sanitation Station immediately organized forces to wash the sediment on the non-motorized road after receiving the order, cleaned up within 4 hours and replied to the results and photos.
At 16:00 on February 6, the citizens reported through the city APP that a manhole cover on the non-motorized road of Yuyang Street in Mudu Town was missing and there was a safety hazard, and the Mudu Construction Environmental Protection Bureau immediately set up a fence and safety signs for this place after receiving the order, and repaired it at 8 o'clock the next day to completely eliminate the safety hazard.
During the Spring Festival, all units stuck to their posts, fought in the front line, and fully invested in various tasks such as epidemic prevention and control, food safety, power supply and water supply, and built a safe fortress with responsibility and responsibility to ensure that the people had a safe and peaceful Spring Festival. Source: Wuzhong Political and Legal Linkage 12345