Zhi DongXi (public number: zhidxcom)
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According to foreign media reports, in today's labor shortage, companies in many industries have begun to rely on digital employees to automate their work and automate work processes, among which companies in the insurance and finance sectors have a greater demand for it.
RPA (robotic process automation) company WorkFusion has recently developed a new type of digital employee based on AI technology in response to the needs of financial services and insurance, which can be immediately productive and have human images and associated character settings to facilitate user interaction.
Ilana, a digital employee displayed on The WorkFusion website
WorkFusion said that these digital employees can continuously improve in each task and interaction to achieve "self-learning", thereby improving the plasticity of digital employees and reducing the cost of corporate training, and the same type of digital employees can meet the diverse needs of different enterprises through machine learning.
First, the labor shortage has spawned digital employees, mostly used in the financial and insurance sectors
Foreign media sources said that all walks of life are now facing a serious labor shortage, of which the recruitment, hiring and training of knowledge workers is more difficult, because knowledge workers need to understand a lot of data information to complete daily decisions. Among them, the financial services and insurance sectors are under greater pressure in this regard, especially the large-scale resignation phenomenon in these areas has brought greater management pressure to the company.
To combat these dilemmas, many companies are increasingly relying on digital employees, driven by AI, machine learning, and RPA, who can automate tasks and streamline workflows. Forrester, a technology and market research firm, said more and more executives at Fortune 1000 companies will focus on AI, robotics and other related technologies to address pay and employee regulatory pressures.
Second, WorkFusion launched a personified digital employee, equipped with a human image to facilitate interaction
WorkFusion, a New York-based RPA company, recently announced that it will introduce a new type of AI-driven digital workforce that can work with human teams in banking, finance, and insurance. Adam Famularo, the company's CEO, said these new digital employees are fully trained before they take up their jobs and are able to generate immediate productivity or even work independently.
The digital employees developed by WorkFusion include Tara, a deal screening analyst; Ilana, an insurance underwriter; Kendrick, a customer identity survey analyst; Evelyn, a sanctions screening analyst; Darryl, a customer due diligence analyst; and Casey, a customer service specialist.
WorkFusion also focuses on the personification of these digital employees, and the company employs actors to represent these digital employees, so these digital employees have faces, as well as names, titles, past work experience, and many complex skills, and prospective customers can view the resumes of these digital employees on the WorkFusion website and watch short videos of these digital employees introducing themselves.
Adam Famuraro said that the human image of digital employees is designed primarily to meet the needs of customers, because "with names and faces, customers are more likely to interact with them and more easily connect digital employees to the work they do."
Third, digital employees can "self-learn" and automatically update and iterate
Adam Famuraro said what makes these digital employees unique is their ability to fully automate the work they take on. The AI core of these digital employees is able to continuously improve functionality through machine learning in every task and interaction, and through the WorkFusion Network, an AI cloud-connected platform developed by WorkFusion, these digital employees are able to share knowledge and skills for continuous renewal.
These capabilities allow the digital workforce developed by WorkFusion to drill down into specific job roles, enhance plasticity, and reduce people management costs for businesses, the same Tala can now work for multiple companies, Adam Famuraro said. As more companies use digital employees, WorkFusion is able to collect large amounts of data and analyze the data models that these digital employees build at work, making the digital employees developed by WorkFusion more and more intelligent.
Later this year, WorkFusion is likely to launch more digital employees, including customer development analyst Carlos, research analyst Isaac, and loan business analyst Laticia. Sales Operations Analyst Shawn.
Conclusion: With the help of AI to fill the labor shortage, digital employees are more malleable and interactive
At present, labor shortages have become a pain point in many industries, and with the development of technology, digital employees have emerged. Adam Famuraro believes that the application of digital employees enables companies to empower the entire team because these digital employees are not tired, not distracted, and perform perfectly.
WorkFusion's latest digital employee showcases the role of AI technology in optimizing digital employees, who can continuously improve work performance in each task through machine learning, fully automate workflows, improve the plasticity of digital employees, and save resources for enterprise management.
WorkFusion said the company's goal is to shape digital employees who can work across multiple industries, and it is exciting to see how intelligent and widely digital employees will be in the future.
Source: VentureBeat