On October 7, Mr. Zhang stayed at a hotel in Jiaxing, saying that he had fallen in the bathroom that night, which was no big problem at the time, and later found that a gem ring worth 100,000 yuan on his hand had been injured.
The gemstone ring on Mr. Zhang's hand said to have been bought on October 3 and cost 100,960 yuan. He also took out an appraisal report in English, saying that it meant that the ring was made of emerald, 2.25 carats, and very slightly oily.
On October 7th, he and his wife stayed at the Jiaxing Luxury Xiaoman Hotel, the room fee was 456 yuan, and he also spent 99 yuan to get the hotel's gold card.
"Because friends recommended that it was better, more comfortable, and then I checked in, when I went into the bathroom, I fell down, I drank a few bottles of beer, I wasn't drunk, I walked in very soberly, I fell down, because the floor was very slippery (is there water on the ground) There was a little bit (is the amount of alcohol good) The amount of alcohol is OK, usually you can drink about half a pound (liquor) Right. ”
Mr. Zhang said that his wife had already taken a bath at that time, and he also planned to wash it, so he did not wear shoes and fell down before he entered the bathroom. He immediately contacted the hotel front desk and the staff came up to check on the situation and dealt with it.
"There was some redness and swelling on the body, when the hotel said to go to the hospital, I said it was a small thing, I didn't go, and told them, fortunately, I fell, if it was my wife wrestling, it would be difficult, because my wife was eight months pregnant, and I looked at the ring at that time, and the naked eye did not break it." ”
Mr. Zhang said that because he did not find any problems at that time, he reconciled with the hotel. But on October 13, when he sent the ring for maintenance, he was told that the ring had been bruised. The scene can not be seen by the naked eye, and after taking pictures, it is enlarged, and there are white bump marks in one corner of the gem. Mr. Zhang believes that it was caused by a fall in the hotel that day.
"(Is it possible that I bumped into it) This will not, no, because this gem is more expensive, so I extra protection, extra attention, pay attention to the action, this ring is not good to repair, I just want them an attitude, when they leave the store, their attitude is more OK, when they find the bump, they have a 180-degree turn, he said you have left the store, various statements, anyway, has been shirking. ”
Mr. Zhang said that because he drank some wine that day, he forgot to take off the ring before taking a shower, but he fell because there was no anti-slip treatment outside the hotel bathroom, and the hotel should come up with a treatment plan. Manager Ma, the person in charge of Jiaxing Luxury Xiaoman Hotel, responded that it was more than one o'clock in the morning on the 8th when Mr. Zhang returned to the hotel. He also highlighted some details.
"At that time, he was also holding a drink in his hand, he returned to the guest room for a short period of three or four minutes, made a lot of phone calls to the front desk, asked for towels and bath towels and so on, in fact, Mr. Zhang's wife had already asked for the corresponding hotel service supplies in the room, we also provided an additional copy for free, the third copy we must be charging, Mr. Zhang may not be very happy, this is also normal, about three or four minutes later, he called and said that he had fallen. ”
Manager Ma said that the duty manager dealt with it as soon as he learned about the situation, and there was no problem with the hotel's anti-slip measures. Because Mr. Zhang lived in the room that day there were other guests, Manager Ma took the reporter to see a room of the same room type, the reporter felt it, the floor tiles in the shower room were treated with anti-slip treatment, and the outside was relatively smooth.
"The bathroom itself has anti-slip treatment, which is also equipped with anti-slip mats, we are currently saying that the shower room is this configuration, the shower room comes out of the outside of this piece, all the hotels are the same, the outside is equipped with a towel, you just need the towel to be placed outside the shower room, you go out, you step on the towel, absolutely will not slip." ”
Manager Ma said that Mr. Zhang asked for a refund card when checking out, they made a reduction in the room rate, Mr. Zhang signed it at the time, and 5 days later, he came to the hotel to say that the gem was bruised.
"As far as the hotel side is concerned, we can only say, Mr. Zhang, you come to provide, your corresponding evidence, this jewelry bump must have occurred in the process of staying in the hotel, or it is related to wrestling, or you have to prove whether it is falling, there are many factors in the fall, and the other must be drunk." ”
"I don't know how to prove it, or I have to go to the appraisal agency and go to the room to identify." ”
Mr. Zhang was still not satisfied with the hotel's attitude and said he would not come back to stay in the future.