Zhang Chunfen is the director of the Customer Liaison Branch of Dunhuang ETC.
When she just entered the ETC customer contact sub-center, in the face of business problems that she had never been exposed to, she was not afraid of difficulties, down-to-earth, first as a student, humbly consulted, according to various types of training courseware and policy answer materials online, offline learning, did not understand during the day, after work using WeChat or DingTalk voice conference to re-learn, timely summary of difficult problems, in the daily provincial customer service staff Q&A meeting to consult, the key parts of the note. After his unremitting efforts, he soon entered the "role".
"Put on the uniform, we represent the Gansu Expressway, although our communication with customers is not face-to-face, but our tone, service attitude customers can feel." In her daily work, she always guides customer service personnel to deal with customer complaints with empathetic communication services, always stands in the customer's point of view, think of what customers think, urgent customer needs, with professional, patient and enthusiastic service to solve customer questions, driven by her, all ETC customer service staff customer satisfaction can reach 100%, Dunhuang ETC customer contact sub-center in the province 23 customer contact sub-center monthly assessment has always maintained the forefront.
"Wind and rain and no regrets". It is precisely her uncomplaining, no regrets, conscientious professionalism, down-to-earth, diligent and pragmatic work style, she has been rated by the provincial center and Dunhuang Department as "top ten civilized service pacesetter", "advanced individual", "towel building merit model" and other honorary titles. However, in her view, achievements and glory only represent the past, and now it is more important to make up for shortcomings, step by step, steady and steady, and strive for greater progress.