"The Taopu Town Library is only open for more than two hours a day on holidays, and in order to enrich the cultural needs of the people of Taopu Town during holidays, I suggest extending the holiday opening hours and even opening as usual." At 9:00 a.m. on the first day of the National Day holiday, the Shanghai Municipal People's Suggestion Mailbox received a suggestion from Mr. Wang, a citizen. To Mr. Wang's surprise, his suggestion was adopted on the same day and was responded to.
"24/7" to respond to citizens' suggestions
Mr. Wang is a post-80s white-collar worker who has been working in Shanghai for more than ten years. This "Eleventh" long holiday, he did not travel for the sake of epidemic prevention and control. He told reporters that he wanted to use this week's vacation time to read books, improve himself and concentrate on reviewing a qualifying exam. But it was easy to be distracted at home, so I wanted to study at the Taopu Town Community Library near home.
Taopu Town Library is located at 188 Hongmian Road, in Taopu Town Community School. A question learned that due to the National Day holiday of the community school, taking into account the security, cleaning, epidemic prevention and other personnel allocation, the library is only open from 8:30 to 11:00 a.m. This disappointed Mr. Wang, who planned to spend the whole day in the library.
Therefore, Mr. Wang issued the above proposal through the "People's Suggestions Collection Section" with the application. He said, "I usually handle various businesses through the application APP, and often see people's suggestions to collect mailboxes and pop-up window information, but I have not tried it before." This time, I also held the mentality of trying it out and made suggestions for the first time. ”
This people's proposal immediately received the attention of the Taopu town government. "Immediately after receiving this suggestion, we held an emergency meeting and readjusted the opening of the holiday library on the same day." The staff of the Taopu Town Letter and Petition Office said that Taopu Town quickly made adjustments on the basis of the survey, and from October 2, the library opening hours were adjusted to the same as usual from 8:30 to 16:30. Holidays are still open 8 hours a day, 56 hours a week, adjusted to achieve a year-round holiday.
On October 2, the Taopu Town Library posted an adjusted schedule, which attracted many community residents. "You can read the newspaper at your doorstep, and there is another good place to go during the holidays," said Aunt Liu, who came to see the liveliness before receiving the news.
△ On October 2, the Taopu Town Library posted the adjusted schedule.
"We value every piece of advice"
After adjusting the opening hours, the staff of Taopu Town called Mr. Wang at the same time to give feedback on the handling of the proposals, and said that the opening hours would be further extended according to the suggestions of the masses. "It was so unexpected that I had no hope at all when I made the proposal, and I didn't expect it to be adopted and solved on the same day." Thank you, the city of Shanghai is truly remarkable! Mr. Wang, who received the call, thanked him one after another.
△ During the long holiday, residents are reading books and newspapers in the Taopu Town Library.
During the long holiday, the Shanghai Municipal Office of Letters and Visits opened up channels to ensure the uninterrupted transmission of social conditions and public opinions 24 hours a day, and timely solved the urgent and difficult matters encountered by the masses during the National Day. Three days before the long holiday, the Municipal Office of Letters and Visits received nearly 30,000 letters and calls from citizens through online mailboxes, paper letters, "doorstep" letter and petition service windows, 12345 citizen service hotlines and other channels. Among them, by 12:00 noon on October 3, the citizen service hotline had received more than 28,000 calls from citizens, and the average daily number of calls was more than 10,000. The top few hot topics that the public pays attention to are: epidemic prevention and control, express delivery services, online shopping, noise pollution, flow restrictions, etc. Among the above matters, the hotline directly answered more than 14,000 citizens, accounting for more than 40%.
At the same time, the shanghai municipal people's suggestion collection institutions at all levels have also kept the collection channels open and continued to pay attention to the opinions and suggestions put forward by the masses. At present, among the proposals accepted by the people's proposal collection offices at the municipal and district levels, more involve urban and rural construction, health and health, transportation and other contents. In order to ensure that citizens' demands and suggestions are transmitted and handled in a timely manner, the Municipal Office of Letters and Visits has uninterrupted work holidays such as online opinions and suggestions and emergency appeals to ensure that information is transmitted in a timely manner and truly do practical things for the masses. Members of the public are welcome to make valuable suggestions through the People's Suggestions Collection Mailbox or log in to the Application App.
Column Editor-in-Chief: Mao Jinwei Text Editor: Mao Jinwei
Source: Author: Mao Jinwei