Mr. Wang has a US version of an Apple mobile phone, last year the back plate of the phone was broken, he did not want to repair, wanted to get a new one. He said that according to his own situation, it was not realistic to take the official route, so he went to the Internet to find a way, and the result was a problem.
Mr. Wang provided photos, saying that he had an American version of Apple's 12 large-screen mobile phone, which his wife had always used, bought it in April last year, and three months later, her wife found that the back plate was broken.
Mr. Wang: "After I want to repair it, I don't feel comfortable with it, then I want to change it, and indeed the online replacement service is cheaper than buying it officially." ”
Apple's official replacement service refers to the purchase of Apple's designated insurance service, within the one-year warranty period after the activation of the mobile phone, the mobile phone has non-human damage and other issues, Apple official can replace a new mobile phone for free. If there is a human problem, the consumer can make up a small part of the difference in price, and can also replace the new machine, which is actually equivalent to replacing the repair.
However, the problem of Mr. Wang's mobile phone cannot be determined to be "non-artificial", and he has not bought Apple's insurance service. So, he found this "big fat apple store" on the Internet, bought the so-called "warranty officer replacement service", the price is to be changed, Mr. Wang actually spent 1500 yuan.
Mr. Wang: "I don't know what activity is, he told me that the mobile phone activity is insufficient, send it back for me to use for half a year, and then send it to him, he will change the back plate again. ”
"Big fat man's apple shop" Taobao shop owner "fat man": "You call me fat man, I didn't say that the activity was not enough, so I returned his machine, is this the reason (then can not carry out the so-called official change at that time) Well, yes, you don't always say official change, that is to say, I as a practitioner, I am for what circumstances, a machine can not be satisfied, that must be for a reason (what is the reason for dissatisfaction at that time) is that I feel unsatisfied (is there a reason) on his machine, The back shell has already been altered by a third party. ”
Mr. Wang: "I don't know, only he said that." ”
Mr. Wang said his phone was warranted until January 16 this year. According to the agreement, at the end of last month, he sent the mobile phone to the other party again. Mr. Wang urged many times, and on January 6, the seller provided an Apple work authorization.
Mr. Wang: "There are several doubts, I just found out now, the first point is that my mobile phone is December 28, 2021, sent to the seller, but the seller provided me with the official authorization, the expected withdrawal date is December 25th, this is the first suspicious point, three days earlier." ”
In addition, Mr. Wang said that the last four digits of his mobile phone serial number are 0D43;
On the ticket, it is 04D3.
"Big fat man's Apple store" Taobao shop owner "Fat Man": "This thing is what people give me feedback, I will give feedback, (Mr. Wang's wife: where is the family, where to give you feedback) You said you gave me this call, what results do you want?" ”
So can Mr. Wang realize his wish to replace the new machine?
"Big Fat Man's Apple Shop" Taobao Shop Owner "Fat Man": "The buyer his machine has been produced, the naked eye can see the traces of human damage, the screen has a bright spot, there is a color point, he should know." ”
Mr. Wang: "I explain this, when I sent it to him in July last year, I have a video here to prove it, then after he receives it, it must have been carefully tested and can be seen ("Big Fat Man's Apple Store" Taobao Shop Owner "Fat Man": Then this is my defect, you should be able to see, the address you sent over twice, is not the same. The page also said, I just said, there is a high probability, can put the customer damaged the machine, get a satisfactory result) We shoot the official replacement service, not the repair service (Mr. Wang's wife: if you tell me, I can also repair on the side, I don't need to really send so far to repair. ）”
The owner of the shop, "Fat Man", means that he did not explicitly say that he would be able to provide a replacement machine service. In this matter, the Taobao platform is still in the process of judging. Because both sides suspected that the other side would do something, the seller had not yet sent the phone back. After negotiation, the seller is willing to send it back.
"Big fat man's apple shop" Taobao shop owner "fat man": "I will not ask for any maintenance fees, because after all, like the buyer said, things have not been done, then before that should bear their own responsibility." If the product description and writing skills are limited, they should be rectified and rectified later. ”
(1818 GoldenEye)