The Jiaoguang Assembly Room | people who issue "invitations" to passengers

At 22:16, the ticket hall of Yanping Railway Station was empty, and Gao Jie, a party member and passenger attendant, was busy behind the ticket vending machine. China Railway Nanchang Bureau Group Corporation Nanping Depot Yanping Station has a total of 8 automatic ticket vending (taking) machines, 1 temporary ID card printer, the equipment maintenance, management, to ensure the ticket window, automatic ticket vending (pick-up) machine normal operation, is her main task.

In the work, Gao Jie is very careful about the maintenance of ticketing equipment.

Gao Jie, passenger attendant of Yanping Station: The average daily ticket volume of the station is about 1500 tickets, and in the process of cutting and printing vouchers, a large amount of paper scraps and dust will be generated, and precision equipment cannot be scrubbed with wet cloth.

In order to prevent the equipment from rusting, Gao Jie will use a soft brush and cotton swabs to clean up carefully, which has become her habit after work every day, first wash 9 machines, and then go back to the dormitory to wash and rest.

In the process of maintaining machinery and equipment, Gaojie sometimes finds that passengers have missed ticket vouchers.

Gao Jie, passenger attendant at Yanping Station: Because some passengers are not skilled in the operation of automatic ticket vending (taking) machines, it is common to click on the printed voucher and leave the ticket and certificate on the machine or stuck in the equipment.

Gao Jie will always collect these "tickets", patiently write the date, name, wait for the passenger to return to the station to claim, in her drawer there is a thick stack of passenger tickets, about a hundred, under normal circumstances, Gao Jie will keep for passengers for a year.

Gao Jie's work seems to have little contact with passengers, but even through the thick ticket window, Gao Jie and colleagues, still enthusiastic to serve passengers, some passengers reserved waiting time is relatively short, in the ticket machine or window to handle identity verification, after getting the ticket, they are eager to enter the station to catch the car, often with the wallet, mobile phone, ID card, and even tickets and other important items left in the ticket hall, Gao Jie will always contact the station controller for the first time, through the broadcast to quickly find the owner.

In the eyes of others, railway ticketing work is a skilled worker, but in Gao Jie's eyes, this is a job that faces challenges all the time. Some elderly passengers have poor hearing, vision, language communication is more difficult, with paper and pencil writing, the elderly can not see clearly, can only repeated loud communication, she is most worried about being queued behind the passengers mistaken for "bad service attitude", but in order to let the elderly passengers travel smoothly, she will always go out of her way to repeatedly communicate with the elderly to confirm the date of travel, the number of trains, seats and other information, until the elderly passengers buy a satisfactory ticket.

Gao Jie, passenger attendant at Yanping Station: In my opinion, the ticket is an "invitation card", and the ticketing work is to issue a ride invitation to passengers, and to be "enthusiastic, patient and careful" in the service can make passengers happy to take the bus.

Doing a good job in ticket sales background work and reducing the waiting time of passengers is Gao Jie's work goal for the 2022 Spring Festival, and she knows that the Spring Festival "big test" is a test for the "front and backstage" of the box office, and she and her friends are confident that passengers will return satisfied.

(Correspondent: Yang Danping)