12 bottles of 2 kg of Moutai wine, sent from Beijing to Wenzhou crushed 5 bottles, Debon Express said that it can compensate 500 yuan, which makes the party Mr. Su unable to understand: "5 bottles of Moutai is 2012, and it is a rare 2 kg package, now the market price is about 10,000 yuan per bottle, I also did 60,000 yuan of insurance, why only give 500 yuan compensation? ”
Mr. Su said, "Around November 13 last year, a friend sent me a box of Moutai wine from Beijing, such a valuable thing, let Debon open a list of inspection and did 60,000 yuan of insurance, on the 17th when I received the wine, I found 5 bottles of thin chips on the same day, and the other 7 bottles, although not broken, but the outer packaging has been soaked, I made a claim on the spot." ”
Mr. Su said that after two days, debon express Hangzhou claim center said to identify the authenticity, it sent someone to take photos of the bottle cap and outer packaging. A few days later, ClaimCenter said that "the bottle cap and outer packaging alone cannot identify the authenticity, and the debris should be brought back for identification." "Who can keep the debris for days?" It was thrown away long ago as garbage. Mr. Su told reporters.
Finally, debon Express Hangzhou Claim Center said that it could compensate Mr. Su for 500 yuan, which made Mr. Su unacceptable.
On January 20, the reporter contacted the Debon Express Hangzhou Claim Center, the staff said: "November 20 reported the claim, the next day with the other party to crush the identification, but the other party can not provide, compensation of 500 yuan is because it is impossible to identify the true and false, if not to do the insurance price, the maximum can only compensate him 300 yuan." ”
Mr. Su said: "This wine has been bought for many years, who can keep the proof of buying wine many years ago, is it not difficult for Debon Express to be a person?" ”
Lawyer Wang Weiwei, a partner at Beijing Zhongwen Law Firm, believes that in the case of damage to express delivery objects, if there is an agreement between the express delivery company and the customer, the agreement should be followed. In this event, if the customer insures the price of the goods in advance and pays the corresponding insurance fee, the courier company should compensate according to the insured price. If the courier company fails to comply with the agreement, the customer can protect his rights and interests through litigation.
Journalist Cong governs the country