Shanghai community helps seniors learn new technologies Photo by Zhou Zhuoao
Zhongxin Online Hai, January 20 (Zhou Zhuo'ao Xu Jing) intelligent services are widely used in cities, which has profoundly changed the production and lifestyle, but with the acceleration of population aging, the elderly will not go online, will not use smart phones, encounter walls everywhere in daily life, can not fully enjoy the convenience brought by intelligent services, and also make the "digital divide" problem increasingly prominent.
At present, Shanghai has gradually entered an aging city, and the proportion of Shanghai's elderly population has reached 23.38% in 2021. How to make the "smart city" built by Shanghai better popularized and the elderly cross the "digital divide" has also become a topic of concern for cppcc members of the two sessions.
Shen Qinhua, a member of the Shanghai Municipal Committee of the Chinese People's Political Consultative Conference, found that although the first batch of age-appropriate APP led by the Ministry of Industry and Information Technology has been used online since January 2021, through a period of use, it has been found that many APPS still have many non-compliant designs such as few special areas, more advertisements, and small fonts, and the transformation is only "floating on the surface" and "flowing in the form". At the same time, in the network of political affairs, there is often a phenomenon of the elderly losing their voice collectively.
"Solving the problem of digital integration of the elderly group is not only related to the individual happiness and family harmony of the elderly, but also related to the social harmony and development of rapid changes." Shen Qinhua suggested that the construction of a digital elderly life platform for official institutions, together with many mainstream life APPS, jointly build an elderly version to settle in, facilitate the digital life of the elderly, while paying attention to practicality and ageing.
Some digital aging products photo by Zhou Zhuo'ao
For the elderly who have unconditional access to the Internet and are limited by their own cultural level, Shen Qinhua believes that relevant institutions should retain traditional office windows and channels for them, or provide digital services for special groups, encourage grass-roots convenience service sites to provide door-to-door handling and other assistant agency services for the elderly with limited mobility, so as to avoid "digital vulnerable groups" being hindered by a small screen and having difficulty walking.
However, the leap from the "digital divide" to the digital dividend is not as difficult as imagined. Previously, Shanghai's implementation of the "Shencheng Travel" APP "one-click ride-hailing" service has been well received by many elderly people because of its convenience and ease of use. Shanghai One Netcom Office "With the Application" App for the elderly launched the "Elderly Special Edition", the version enlarged the display font, the elderly commonly used with the application code, medical payment "one thing", bus code and subway code centralized display, greatly facilitate the elderly operation and use.
"The 'one-click life' intelligent portable terminal for the elderly that we tried to launch in 2020 has developed more than 100,000 users so far. Judging from the data of product trial operation, the acceptance of products by the elderly group is very high. Li Anmin, a member of the Shanghai Municipal Committee of the Chinese People's Political Consultative Conference, said that these digital aging products have improved the quality of daily life of the elderly, and also allowed the elderly to have a "bridge and window" connected with the society of the digital age.
"I think the key to bridging the digital divide is to identify the real needs of the elderly and find the right entry point." Li Anmin said that enterprises should truly understand the actual needs of the elderly, carefully create digital products and services that are convenient for the elderly, and the government should increase policy support for the development of service enterprises suitable for the elderly.
Han Shu, a member of the Shanghai Municipal Committee of the Chinese People's Political Consultative Conference, is concerned about the current aging transformation project. Han Shu pointed out that at present, there is a lack of systematic and unified standards and norms in the process of adaptive aging and barrier-free construction, and there are often no rules to follow and no rules to follow for problems and disputes that arise in the process of adaptive aging transformation.
Han Shu suggested that it is necessary to further improve the social evaluation and supervision mechanism, protect the rights and interests of the elderly in the use of digital and intelligent services, rationally introduce a market-oriented transformation mechanism, guide and promote the landing of high-quality silver-hair products and services, and actively build a national service platform for the elderly to adapt to aging, and provide efficient, convenient and intimate service channels for the elderly. (End)
Source: China News Network