Make the way home safe and smooth

The reporter learned from China Railway Guangzhou Bureau Group Co., Ltd. that this year's Spring Festival is expected to send 15.505 million passengers from Guangzhou South Railway Station, with an average of 388,000 passengers per day. At present, Guangzhou South Railway Station is actively coordinating the prevention and control of the epidemic and the transportation organization, guided by passenger demand, providing passengers with diversified and humanized services, so that the way home is safer and smoother.

In preparation for the Spring Festival, Guangzhou South Railway Station strictly implemented normalized epidemic prevention and control measures. The reporter saw that in the ticket hall of Ximen No. 3 on the first floor of the station and the exit channel, a free nucleic acid testing point was set up to provide testing services for passengers in need. At the same time, all passengers arriving at Guangzhou South Railway Station from medium and high-risk areas are required to conduct centralized nucleic acid testing. In the West Plaza on the first floor of Guangzhou South Railway Station, a free vaccination point for the new crown vaccine was also set up.

Huang Xiaoshan, deputy secretary of the Party Committee of Guangzhou South Railway Station, introduced that the station has set up 33 infrared thermometers to strictly detect the body temperature of passengers entering and leaving the station; 14 health code inspection areas have been set up, and 24 sets of 5G intelligent verification and epidemic prevention platforms have been configured to strictly do a good job in health code inspection. In addition, customer service equipment and facilities such as elevators, toilets, and gates are disinfected every 4 hours, and the station is fully disinfected after the end of business every day.

For frequent cases where passengers are worried about the damage of disposable masks. Guangzhou South Railway Station has set up 37 mask machines in areas such as entrance and exit stations and waiting rooms for passengers to collect masks for free.

In order to further facilitate passenger travel and reduce the contact between people and things, Guangzhou South Railway Station recently completed the self-service ticket vending machine function upgrade, increased the change function, passengers with electronic payment to buy electronic tickets that have not been exchanged for reimbursement vouchers, can directly handle the change business on the self-service ticket vending machine, without having to go to the ticket window to handle it.

"When I saw the passengers leave satisfactorily and return home smoothly, I felt that my work was very valuable." Before noon, volunteer Xiao Yao had already received more than 80 passengers who came to consult, and his voice was already a little hoarse. She is a junior student at East China Jiaotong University, and just after the winter vacation, she signed up for the Guangzhou South Railway Station Volunteer Service Team to serve passengers in the "Chu Xin Service Post".

Hu Die, head of guangzhou south railway station love station, said that this year's Spring Festival, Guangzhou south railway station dispatched and recruited more than 150 young volunteers, in the "initial heart service post", the elderly waiting area, mother and baby waiting room and other areas to increase the number of manpower, do a good job in love services, to ensure the warm and comfortable travel of key passengers. In addition, special passages for the elderly, children, sick, disabled, pregnant and military personnel are also set up in the passages of each entry and exit station and the security inspection channel; during the peak period of passenger flow, two women's special toilets are temporarily set up in the waiting room on the third floor to alleviate the problem of long queuing time.

In terms of train scheduling, Guangzhou South Railway Station implements the peak line train operation map during the Spring Festival, and plans to open 142.5 pairs of peak line trains, mainly to Changsha, Wuhan, Zhanjiang, Nanning, Chongqing and other places, and will analyze in real time according to the big data of candidates to accurately open trains in popular directions.

During the peak period of passenger flow, Guangzhou South Railway Station will maximize the use of 31 manual windows, 134 self-service ticket vending machines, 113 real-name verification channels, 46 security inspection channels and transfer channels, and each real-name verification area and security inspection area are equipped with "emergency passenger" channels, providing priority and rapid entry services for passengers within 15 minutes before driving.

Author: Cheng Yuanzhou, a reporter of this newspaper

Source: People's Daily