Express delivery slip scan code to get Huawei mobile phone? Consumer Protection Commission of Anhui Province: Fooling suspected of fraud

China News Finance, January 19, "Don't tear it down! Smoke Huawei phone", "Don't tear it first!" You have 2 bottles of hand sanitizer to pick up "... The courier bill has become a "new position" for all kinds of small advertisements, most of which are printed under the information received and sent by the courier bill, integrated with the parcel information, accounting for one-fifth of the position of the entire express bill, and use the advertising words full of "welfare" as bait to guide the owner of the package to participate. But is there really a free "perk" behind these slogans?

Recently, the WeChat public account of the Consumer Protection Commission of Anhui Province issued an article saying that investigators have never won any of the above advertising slogan awards, and even the promotion content has been "suspended" for suspected fraud.

Best Express has the highest proportion of advertisements

From November 11, 2021 to December 25, 2021, the Consumer Protection Commission of Anhui Province tested, counted and analyzed 1111 samples of express delivery slips from Shentong Express, Yuantong Express, Zhongtong Express, Best Express, Yunda Express, SF Express (including Fengwang Express), China Post Express (EMS), Jitu Express and other express delivery companies.

The Consumer Protection Commission of Anhui Province found that in the survey of the proportion of advertised express delivery orders in the own samples of express delivery companies, the highest proportion of advertisements was Best Express, and more than 80% of the express delivery orders had advertisements; followed by Jitu Express, Yunda Express, Yuantong Express, Shentong Express, more than 70% of the express delivery orders had advertisements; the third echelon was Zhongtong Express, and more than 60% of the express delivery orders had advertisements.

This means that more than half of the parcel express delivery slips issued by express delivery companies that consumers often contact online shopping have advertisements on them, and the proportion of express delivery slips containing advertisements is more than 60%.

SF, with relatively few advertisements, 98% of the courier orders have no advertisements, and the express delivery orders with advertisements are from its brand "Fengwang Express", and the advertising accounts for less than 2%. Followed by Debon, Jingdong part, 90% of the parcels have no advertising, advertising accounted for less than 10%, and there are advertised courier orders are from Debon Express, no advertisements were found on Jingdong's express delivery list.

More than 70% of the advertisements come from "three links and one reach"

Statistics show that of the 1111 samples collected, 674 samples contain advertisements, accounting for 60.67%, that is, at least 6 out of every 10 people receive advertisements on the package face sheet. Among the 674 samples of advertised courier orders, Yunda Express and Yuantong Express accounted for more than 20%, and Zhongtong and Shentong accounted for more than 15%. "Three links and one arrival" (Yuantong, Zhongtong, Shentong, Yunda) including advertising express receipts accounted for more than 70% of the total advertising sample. That is to say, most of the express delivery advertising that consumers come into contact with in their lives comes from "three links and one reach".

SF and Debon Express express delivery samples with advertising accounted for less than 0.5% of all samples containing "advertisements", accounting for a very low proportion.

Pinduoduo has the most ads

In the scanning test of 674 samples of express delivery slips with advertisements, the survey team found that the most advertised advertisements were Pinduoduo's "receiving cash every day and paying seconds to the account" activity, accounting for 39.32%, that is to say, nearly 40% of them were this advertisement.

According to the survey, the process of receiving cash is that you need to constantly invite friends to help, get lottery opportunities, and then continuously accumulate, redeem and interlock a series of things such as gold coins and lucky points to achieve the purpose of making up the amount of cash withdrawal. After inviting nearly 20 friends in the group to help, they could not withdraw cash, and no one else involved finally withdrew, but they all downloaded the APP and promoted the event "free".

In addition, the survey team also found a promotion page called "Pickup Welfare Agency", with ads accounting for 22.11%. The slogans on the courier manifest for this big carousel lottery campaign are: "Draw Huawei mobile phone", "To be drawn: 2 bottles of hand sanitizer" and "Don't throw it!" Scan the code to extract 5.87 yuan" and so on.

However, in the test, the investigators have never won any of the above advertising slogans, the so-called awards have a clear promotion purpose, and no award is really the "free" mentioned in the advertising text, many advertising lottery must fill in detailed personal information, and even the promotion content is "suspended" due to suspected fraud.

Courier companies and shopping platforms blame each other

In an investigation into the sources of advertisements for express delivery orders, the Anhui Consumer Protection Commission found that courier companies, shopping platforms and cainiao blamed each other.

The major e-commerce platforms believe that the advertisement comes from the courier company; the major courier companies reflect that the initial courier list is blank, there is no advertisement, the advertisement in the courier bill is generated in the seller's printing link, so the problem is in the e-commerce platform or the seller, which has nothing to do with them; the rookie side said that there is no advertisement on the rookie door-to-door pickup package, and the parcel issued by the e-commerce platform seller is directly cooperated by the seller and the courier company; the station staff and the courier brother reflect that the express order of the advertisement is flowing out of the e-commerce platform. The courier orders they print do not contain ads.

According to the investigation team's field visit, the courier bill advertisement was generated in the process of "the merchant uses the printing software of each platform to print the courier order". The survey shows that in the courier bills with a large sample, in addition to the Jitu and SF express delivery slips, the investigators have seen the words "This package is provided by Cainiao to provide intelligent technical support" or "Cainiao joins hands with the courier company" on the express delivery slips of Shentong, Zhongtong, Yuantong, Baishi, Yunda and China Post (EMS).

In addition, courier companies almost always believe that as long as the advertisement is not published by themselves, it is not responsible for it. And in the consultation, some courier company customer service said: because these advertisements are not courier company advertisements, nor are they issued by courier companies, even if consumers encounter problems, courier companies cannot solve them.

In this regard, the Anhui Consumer Protection Commission questioned that the location of the express delivery bill advertisement printing is on the express delivery company provided by the courier company, if there is no permission from the courier company, and provide such an "advertising space", how can these advertisements appear on the courier company logo printed on the courier company logo?

Most consumers want to cancel the express waybill ads

In the consumer survey of "authenticity of the express bill advertisement", nearly half of the consumers said that the advertisement on the express waybill was inconsistent with the actual situation, and the advertising text on the face list involved a lottery, which may be the promotion of other APP and financial products.

In the survey of whether they want to ban these express mail advertisements, more than 50% of people voted in favor. In addition, nearly a quarter of consumers expressed no feelings about these advertisements, which shows that express delivery advertising is not accepted and trusted by most consumers.

Anhui Consumer Protection Commission: The courier bill advertisement is suspected of infringing on the rights of consumers

According to the Advertising Law of the People's Republic of China, if an advertisement published on a courier face sheet deceives or misleads consumers with false or misleading content, the administrative department for industry and commerce may impose administrative penalties on advertisers, advertisers and advertising operators, so that the legitimate rights and interests of consumers are harmed, the advertiser shall bear civil liability in accordance with law, and the courier company will also bear joint and several liability.

The Anhui Consumer Protection Commission believes that the advertisement of the express delivery bill is a kind of commercial information delivered to consumers point-to-point, and posting advertisements on express parcels without the consent of consumers violates consumers' right to know and personal information protection, disturbs the tranquility of consumers' lives, and infringes on consumers' right to privacy.

Courier bill advertisers should stop using so-called "benefits" as a gimmick to fool consumers. Courier companies have the obligation and responsibility to review the content on their "position" to ensure that they do not infringe on the legitimate rights and interests of consumers, otherwise they will bear corresponding legal responsibilities. (End)

Source: China News Network