Warm "Way Home" Depicts a Happy "Chinese Year"

The 2022 Spring Festival was officially launched on January 17 and ended on February 25, a total of 40 days. "Affected by the epidemic and guided by local prevention and control policies, there is great uncertainty in passenger travel." The State Railway Group said that from the current pre-sale of Spring Festival tickets, the basic travel needs such as the flow of students, migrant workers and visiting relatives in the Spring Festival of the railway in 2022 will still maintain a certain scale, and the railway department is facing the double test and pressure of ensuring travel and preventing and controlling the epidemic.

With the opening of the Spring Festival in 2022, in the face of "the largest population migration on the earth", at the critical moment of epidemic prevention and control, how to let passengers go and walk well is testing the passenger service capabilities of the transportation department. It is gratifying that after more than 40 years of accumulation and development, the "Spring Grudge" has gradually decreased, and the service level of the Spring Festival has been increasingly recognized by tourists.

In 2021, 4208 kilometers of new railway lines will be put into operation nationwide, of which 2168 kilometers will be high-speed railways, and the operating mileage of national railways will exceed 150,000 kilometers, of which high-speed rail will exceed 40,000 kilometers. The masses along the Lalin Railway, the China-Laos Railway, the Xulian Railway, the Chaoling High-Speed Railway, the Zhangjihuai High-Speed Railway, the Mujia High-Speed Railway, and the Ganzhou-Shenzhen High-Speed Railway can choose to take the high-speed rail EMU home for the first time, and the opening of the China-Laos Railway has become a family line connecting overseas Chinese in Central and South Asia with the mainland of the motherland. The promotion of transportation capacity in full swing has become the "biggest confidence" of the Spring Festival Examination. In addition, the railway implements more accurate capacity delivery measures, according to the changes in passenger flow and ticket pre-sale, more accurate implementation of "one day, one map", dynamic arrangement of capacity delivery and bus operation, the Spring Festival can provide more than 10.5 million passenger seats per day, further alleviating the pressure of transportation, so that passengers return to their hometowns for the New Year no longer suffer from anxiety and congestion, and truly feel better and closer to home.

The Spring Festival reform is a vivid microcosm of China's development. On the one hand, multiple measures should be taken to solve the problem of ticket purchase by the masses. Migrant workers and students have always been the main force of the Spring Festival, but also the object of attention, to this end, the railway department launched a migrant group ticket service and "student special train", so that migrant workers who have been running for a year can go home smoothly, and also let parents eat "peace of mind pills". In order to facilitate the purchase of tickets by passengers in poor areas, the railway department has opened special trains for the "motorcycle army" in Guangzhou, Shenzhen and other places where migrant workers are concentrated. For the elderly, off-grid groups and key groups in need of special services, online and offline omni-channel care services are carried out, and service methods such as manual ticketing, telephone booking, and cash ticketing are retained to ensure that off-grid people can easily purchase tickets, providing tangible services for passengers who are inconvenient to purchase tickets. On the other hand, artificial intelligence services shine on the scene, self-service seat selection, brush face into the station, train station VR navigation, mobile phone ordering, electronic tickets, WeChat ride information sharing and other practical "black technology" so that the "homecoming army" feel the warm friendship on the cold winter road.

Safety and civilization have always accompanied the Spring Festival. Different from the Spring Festival in previous years, this year's "Spring Festival Prevention and Control Policy" is also constantly changing, although the state advocates "New Year in situ", but more respectful of self-will, and constantly reiterates: the return policy prohibits layers of weight. The more this situation is, the more important the spring festival epidemic prevention and security is. To this end, on the basis of strict disinfection, the railway vigorously promotes contactless services, increases the number of self-service equipment at stations, optimizes the layout of self-service equipment, guides passengers to use self-service, and increases the green channel for entering the station; it is recommended to use the Internet to order meals, train WeChat ordering, and delivering meals to the seats of the carriages to minimize the risk of cross-infection of the epidemic. At the same time, the railway will quickly adjust the transportation organization according to the local epidemic situation, stop and reduce passenger trains in epidemic-related areas, reduce the flow of personnel, and add "double insurance" to transportation safety. More importantly, all passengers should also take the initiative to cooperate with epidemic prevention measures, wear masks, show the "green" code, and tell the beautiful Story of China to the world with practical actions.

The warm Spring Festival Road is intertwined with the happiness of development. The travel needs of ordinary Chinese people have changed from a simple train ticket to the comfort of travel. To this end, we look forward to more service highlights, to meet the diversified and personalized service needs, so that the warm Spring Festival will become the most beautiful mark of mobile China.

Source: Xi'an Net