On October 21, Zhang Jun, chief procurator of the Supreme People's Procuratorate, will make a special report on the work of accusations and appeals to the Standing Committee of the National People's Congress. As China's highest procuratorial organ, what are the ways for people to reflect their judicial demands? How are tens of thousands of letters and visits handled each year? What are the Supreme Prosecutors doing every day?
On the morning of October 19, the Supreme People's Procuratorate Information Office, the Tenth Procuratorate Office, and the "Today's Statement" column of the Central Radio and Television General Station jointly launched the 65th "Approaching frontline procurators" live broadcast with the theme of "Replying to Mass Letters and Petitions - Approaching the Supreme People's Procuratorate 12309", and came together to understand how procurators handle accusation and appeal cases with heart to heart, so that the masses can respond to letters and petitions.
The live broadcast was hosted by the host of the Central Radio and Television Corporation, and adopted a multi-camera live broadcast mode, which was simultaneously broadcast live on the central video account of "Today's Statement" and the official microblog of the Supreme People's Procuratorate. The event was recommended by the central video APP to open the screen and pop-up window, and the number of online viewers was 5.234 million, setting a new record for the live broadcast of the new media video of the Supreme People's Procuratorate. As of 15:00 on October 19, the total number of reads and discussions on the Weibo topic of "Approaching Frontline Prosecutors" was 1.4 billion.
"Now we are in the position of the Supreme People's Procuratorate 12309 Procuratorial Service Center, the entrance of the Supreme People's Procuratorate's visiting reception room. This is where we receive visitors from the masses. Fan Jun, procurator of the Tenth Procuratorate of the Supreme People's Procuratorate, introduced. Starting from here, let us experience the daily work of procurators accusing and appealing together, understand on the ground how procurators innovate procuratorial service methods, and do a good job of mass petitioning work with heart to heart.
At the 12309 reception hall, the entrepreneur reception window, "the reception entrepreneur window can be said to be a 'green channel' for the legal services of private enterprises, and it quickly accepts complaints and appeals involving the non-public economy." Fan Jun introduced. In 2020, the Tenth Procuratorate of the Supreme People's Procuratorate concentrated on handling hundreds of clues to cases involving non-public economic accusations and appeals, and after case-by-case supervision, some parties' demands were supported.
"The window for receiving lawyers is a concrete embodiment of protecting lawyers' practice rights in accordance with the law, and the window for receiving lawyers is a concrete embodiment of lawyers' participation in resolving cases involving law-related litigation and petitioning." In hall 12309, Fan Jun introduced the difference between receiving lawyers and lawyers receiving two windows. In recent years, procuratorial organs have provided services to protect lawyers' practice rights by setting up special channels for lawyers and special reception windows, carrying out special supervision activities, and publishing typical cases.
What is it like to be a duty lawyer at the Supreme People's Procuratorate? Let's listen to the answers of the duty lawyer. In September 2018, lawyers selected by the Beijing Lawyers Association officially entered the reception hall of the 12309 Procuratorial Service Center of the Supreme People's Procuratorate to participate in the duty reception, and as of the end of September this year, nearly 400 lawyers were stationed on duty, participating in more than 2,000 petitioning cases, and more than 90% of the visiting masses accepted lawyers' suggestions.
If the reception on the first floor is "window registration", then the reception on the second and third floors is the "expert clinic". "The second and third floors are the reception windows for procurators, which are mainly divided according to the location of contradictions and disputes, with a total of 19 windows." Fan Jun introduced. A few days ago, procurator Zhang Yupeng received an elderly man in his seventies who had been complaining for 11 years, and after more than two hours of analysis and guidance, the old man signed an agreement on the spot to visit the lawsuit.
A summary public hearing is underway. "The simple public hearing is the procuratorial version of the new era of the 'Fengqiao experience', which is more convenient and faster than the ordinary hearing, and on the basis of the undertaker and the hearing staff fully understanding the case, try to achieve the morning appeal and the afternoon hearing." We also added psychological counseling links before and after the hearings to guide the complainants to express their demands rationally and strive to resolve the contradictions in letters and petitions in a timely manner and on the spot. Fan Jun introduced.

10:20
"Our centralized letter room is divided into a diversion room and a smart exchange room, and we handle an average of about 600 letters from the masses every day..." Fan Jun introduced. In the diversion room, the staff unsealed, cut, and sorted the letters, and then entered the centralized intelligent exchange room for the next step. Each letter registered has a bar code, the bar code is like the identity card of the letter, and the procurator tracks each letter throughout the process, time and time according to the bar code, providing information technology support for each piece of reply and everything.
10:25
In the hall for handling letters from the masses, the staff is concentrating on handling letters from the masses and entering the letter information into the online petition information system. "In accordance with the concept of 'handling a letter is handling a case', we carefully reviewed the materials of the letter, sorted out the legal procedures of the case, the current stage of litigation, and the basic appeals of the letter recipient, and handled it in accordance with relevant laws and regulations." Procurator Li Jing introduced that the Supreme People's Procuratorate has put "people-centered" into the procuratorial work of believing in the people, and responded to the people's expectations for fairness and justice with heart and affection.
10:34
"Can every call be heard?" In the face of questions, procurator Yang Shuxian introduced: "We provide three ways: manual answering, message, fax. Make sure every incoming call message is received. For the appeals reflected through the 12309 hotline, the procurator will make a detailed record of the contents of the call, and register the basic information of the caller, the nature of the case, and the appeals reflected in the case card, and then handle and reply according to the content of the call. ”
10:43
"Netizens want to file complaints through the 12309 website, what do they need to do?" "Netizens can conduct online petitions by following the public accounts of the Supreme People's Procuratorate and the 12309 Procuratorial Service Center, and downloading the app of the 12309 China Procuratorial Network." Procurator Wang Ping introduced that procurators will promptly accept and review online petition information, divert it, and record feedback. From January to October this year, the SPP 12309 website has received more than 221,000 online petitions.
10:50
At the Supreme People's Procuratorate's 12309 Procuratorial Big Data Center, the Supreme People's Procuratorate is conducting a video link with the Jiangxi Provincial People's Procuratorate's prosecutor for complaint and appeal, guiding the handling of the case "face-to-face". Procurator Fan Jun introduced that the 12309 procuratorial big data center can comprehensively and three-dimensionally display the overall situation and basic situation of procuratorial organs' petitions across the country, and at the same time can track the dynamic situation of a letter from entry, diversion, handling, reply to repeated petitions, etc., to ensure that the masses have replies and landings.
11:00
Procurator Wang Qingmin is preparing the upcoming Guiding Cases. The Supreme People's Procuratorate has successively issued 4 guiding cases on the theme of supervision of cases involving the non-public economy, as well as typical cases such as replies to mass letters and petitions and public hearings, to guide local procuratorial organs in their work of filing complaints and appeals. Wang Qingmin introduced that one of the typical cases was a public hearing case presided over by Procurator General Zhang Jun, which was difficult and complicated, and the complainant had been suing for a long time.
11:16
"How does the Supreme People's Procuratorate supervise the implementation of the work of 'replies to mass letters and petitions' in procuratorates at all levels?" "From January to July this year, the Supreme People's Procuratorate deployed special activities to 'look back' in procuratorial organs across the country to carry out in-depth investigation and rectification." Procurator Sun Lingzhen introduced that the procuratorial organs across the country have investigated 25 problems in 5 categories and rectified more than 30,000 letters and petitions.
11:25
The hearing is over. Kong Jing, the lead prosecutor, said: "This is a land ownership dispute that has lasted for nearly 70 years, and the case procedure has been exhausted, but the confusion of the masses has not been solved." Through a simple public hearing, we have given the petitioners the opportunity to fully state the reasons for their appeals and open their hearts. From January to September this year, procuratorial organs across the country carried out 5676 public hearings, including 2413 simple public hearings and 116 simple public hearings by the Supreme People's Procuratorate.
Understand fairness and justice from the perspective of the masses, strive to truly understand the urgent difficulties and anxieties of the petitioning masses, and ensure that the people have something to call for and I have something to do. In the face of the new judicial needs of the people in the new era, the Supreme People's Procuratorate and Prosecutors will further implement Xi Jinping's Rule of Law Thought, treat the masses' petitions with heart and heart, strictly review and handle complaint and appeal cases in accordance with the law, and strive to enhance the people's sense of happiness, sense of gain, and security.
Source: Supreme People's Procuratorate