Spend a lot of money on a computer, full of joy! It turned out that there were multiple usage records on the new computer, and when the students defended their rights, the response of the merchant was really surprising...
On January 3, the reporter came to the first floor of Kejia Computer City. Chen Chen, the head of the store, said that it is normal for computers to generate usage records, while ensuring that the machines in the store are all brand new. "When we pick up the goods from the upper family, the upper family will handle the computer number processing, and this process needs to be turned on."
Ren Qinghua, a first-year college student in Changsha, spent 7,700 yuan on a laptop computer at a store on the first floor of Changsha Kejia Computer City on November 14 last year. "On December 8, I stumbled upon the computer usage records and found that the computer had a record of use before I paid." On December 11, I went to the store for a negotiation, and the store assured me that the computer was a brand new computer. ”
Ren Qinghua was very worried that he had encountered "shoddy charging". "I spent so much money to buy a computer, and when I got it, I found that there were traces of use, and I hoped that the store could give me another computer." Merchants: The family is afraid of not being able to complete the sales task in advance, "guaranteed to be a new machine"
Chen Chen said that Ren Qinghua's computer has been used many times, in addition to the number of the computer in advance, it may be because the manufacturer has conducted disk testing on the computer. "After a brand new computer is produced, the manufacturer will test the computer disk several times, and when the test is performed, it will be turned on."
The reporter consulted Mr. Xiao, a senior computer technician in Changsha, and Mr. Xiao said that in his experience, the credibility of the merchant's statement is not high, "it is not excluded that it is a sample machine displayed, or even an old computer." Mr. Xiao suggested that the parties check the date of the computer on the brand's official website and conduct professional testing on the computer. For the explanation of the merchant, Ren Qinghua also can not fully accept, he said, will continue to reflect to the relevant departments to find out the truth