Source | Urban live original
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In recent days, "City Scene" has continued to pay attention to the incident of "cottage apple after-sales point" in Nanchang City, and reported that an appointment maintenance reception on the first floor of Block A, Building 16, Hengmao International Center Office Building, South Square Road, Nanchang City, is suspected of "false publicity" and "misleading consumption". As the investigation deepened, the reporter made new discoveries.
The reporter searched for the keyword "Nanchang Apple After-sales" on the Internet, jumped out of a web page, which detailed the "Apple Official After-sales Points" in various areas of Nanchang City, and the reporter randomly dialed the phone number of one of the stores.
Website reservation customer service: Then I will arrange for you to be before 2 p.m., if you arrive early, you can give priority to acceptance, can you see?
Reporter: Okay, this is Apple's authorized service point, right?
Website reservation customer service: This you can rest assured, for you to check the regular service outlets, after the maintenance are all national joint guarantee.
According to the sms content guidance of the successful appointment, the reporter came to Room 2302-1, Block A, Fortune Plaza, No. 357, Bayi Avenue. In the store called "Customer Repair Service Center", we can see that the advertising lightbox here uses the advertising map of Apple's mobile phone, and the maintenance price list on the wall is also aimed at Apple's various models of mobile phones. The reporter took his own Apple mobile phone and told the front desk that the battery was not enough and could be replaced.
"Customer maintenance service center" staff: battery life we judge 85% can enter the replacement conditions, 80% of the following must be replaced, this small board leakage is actually a comprehensive problem, first of all, the machine has leakage, such as normal 3.5 volts, leakage then become 4.2 volts, can be used, but this leakage will only leak bigger and bigger.
After some testing by the staff, the reporter's mobile phone has two situations: "insufficient battery life" and "small board leakage", and the repair cost needs about 1500 yuan.
Reporter: If it is not the original, can it be found on the official website?
"Customer Maintenance Service Center" staff: the official website can be checked.
Reporter: You guys are working with Apple?
"Customer Maintenance Service Center" staff: Yes, the same as Zhixin Chuangye.
Reporter: Is it that cooperation can't get these things?
"Customer Repair Service Center" staff: Yes.
Subsequently, the reporter walked out of the door and directly took the mobile phone to Apple's regular official authorized service provider - Zhixin Chuangye to test again. After being checked by professional technicians, there is no problem with the mobile phone.
"Zhixin Chuangye Apple Authorized Service Provider" staff: According to the official description, the maximum capacity of the battery is less than 80% within the warranty period, and it will prompt maintenance.
Reporter: That is higher than 80% of the normal loss, he said that my small board leakage is what is the matter?
"Zhixin Chuangye Apple Authorized Service Provider" staff: Ignore him, there is no such thing.
The reporter saw through the official repair app of Apple's mobile phone that after testing, the reporter's battery life was displayed as "healthy", that is, there was no need to replace the battery. The previous "Customer Maintenance Service Center" in Room 2302-1, Block A, Fortune Plaza, did not query any information on Apple's official website.
Market Supervision Bureau: The city will carry out industry rectification and mapping actions
Subsequently, the reporter submitted the relevant evidence materials to the Nanchang Municipal Market Supervision and Administration Bureau Law Enforcement Inspection Bureau, and on the morning of December 31, the reporter and the law enforcement personnel came to the store again.
"Customer Repair Service Center" staff: We are not an authorization point, there is certainly no power of attorney.
Nanchang Municipal Market Supervision Bureau Law Enforcement Inspection Bureau Staff: Then do you have a relationship with Apple?
"Customer Repair Service Center" staff: Not related to Apple.
The staff member denied all of the reporters' reports to law enforcement. Subsequently, law enforcement officers conducted an initial inquiry and investigation on the spot.
Nanchang Municipal Market Supervision Bureau Law Enforcement Inspection Bureau Huang Muwang: Next, I will ask this person in charge to make an inquiry record in our bureau and ask what business this company has with regular Apple companies.
In the last follow-up report, the staff of the Ding Highway Branch of the Xihu District Market Supervision and Administration Bureau said that the situation of the "appointment maintenance reception" on the first floor of Block A, Building 16, Hengmao International Center Office Building on South Square Road, had been handed over to the law enforcement inspection department for investigation. What is the current state of the investigation? Are there any new discoveries?
Nanchang Municipal Market Supervision Bureau Law Enforcement Inspection Bureau Huang Muwang: At that time, it was also found that there was indeed an appointment maintenance reception on the left side of the first floor, and we also saw the Apple LOGO on the desktop of the bar during the inspection process, and there was an apple maintenance word on the maintenance list provided.
At present, the store has been renamed "Customer Maintenance Reception" and signed a relevant commitment letter to ensure that all customers know that the store is a "third-party outlet" and other relevant information before consumption. Huang Muwang revealed that in the next step, their law enforcement efforts will be extended to the entire city of Nanchang, and similar situations in the city will be sorted out and enforced.