Text/Yangcheng Evening News all-media reporter Yu Yanhong
Photo/Courtesy of the hospital
Follow-up is the activity of the hospital to continue to track and inquire about the patient's disease development after the end of the diagnosis and treatment work in the hospital, and the current form includes telephone follow-up, letter follow-up, manual follow-up and "Hospital Follow-up Management System". Xu Fangfang, health management center of Qianhai Life Guangzhou General Hospital, said that the establishment of the "Hospital Follow-up Management System" has opened up a new service method for medical institutions and strengthened the communication channels between doctors and patients.
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Improve the efficiency of follow-up and smooth the communication channels between doctors and patients
According to the survey, the follow-up work of most hospitals is still in the original stage of telephone, writing and manual collation, resulting in limited follow-up results and limited scope of use. The application of the "Hospital Follow-up Management System" can realize the closed-loop management of patients from leaving the hospital to home to re-admission, and realize cross-department and cross-medical group collaboration, improve the safety and medical quality level of patient medical services, effectively alleviate the tension of medical resources, and realize the integrated health education management inside and outside the hospital of patients.
Through the summary and analysis of follow-up data, it can assist clinicians to understand the patient's condition in a timely manner, give patients guidance, track whether the doctor's diagnosis of the disease is correct, verify whether the treatment is appropriate, avoid or reduce misdiagnosis and missed diagnosis, and observe the patient's health situation and the short-term and long-term treatment effect, and also have different degrees of help for the causes of the disease, explore the law of disease occurrence and development, etc., so as to improve the quality of medical care and develop medical science and protect the health of the people.
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Innovative follow-up mode to provide accurate and personalized services
In order to provide customers with quality services, under the leadership of Vice President Zhou Hongfeng, the hospital has set up a professional follow-up team to establish and use the "Hospital Follow-up Management System". According to individual conditions, customers are included in different disease management groups, including more than 20 professional research groups such as "fecal genetic testing", "obesity patient tracking management", "metabolic disease tracking management", etc., to push health consultation for customers, provide diet guidance and health examination programs.
For example: Wang Mou (pseudonym), this year in qianhai life Guangzhou General Hospital health management physical examination center for laboratory tests, examinations and other physical examination items, the results prompt diabetes, then when Wang enters the hospital's follow-up system, the professional follow-up team will be 1 month, 3 months, 6 months and 12 months after the examination, respectively, prompt him what he should pay attention to, how to eat, exercise, when it is time to review, and the content of the review. Through the questionnaire filled in by Wang, the doctor can also clearly understand his current disease control situation. Under the supervision and reminder of the follow-up team, Wang's blood sugar has been well controlled.
The Hospital Follow-up Management System is a new follow-up channel and a new service model that enables patients to receive continuous care and professional post-doctoral guidance to better help patients recover. (For more news, please pay attention to Yangcheng Pie pai.ycwb.com)
Source | Yangcheng Evening News Yangcheng Pie
Editor-in-charge | ZHANG Hua