Lexus Winter Customer Care is fully launched

From December 21, 2021 to January 31, 2022, LEXUS and authorized dealers across the country launched the "Winter Warm, Caring forever" 2021 winter customer care activities, with thoughtful and respected services and value-added maintenance packages, so that winter travel owners can enjoy peace of mind and comfort. Adhering to the sincere hospitality of the heart, LEXUS continues the excellent standard of luxury after-sales service, provides customers with kind service, implements the "correct + cordial = trust", and delivers the brand's warmth and luxury.

Multiple maintenance courtesies for worry-free winter travel

Winter weather is cold, the temperature plummets, and the car faces the test of low temperature and wind, frost, rain and snow. LEXUS launched a variety of seasonal maintenance products at this winter care event, through the meticulous inspection and exquisite maintenance of the vehicle from the inside out, making the owner's winter travel more comfortable. According to the car condition and personal needs, the owner can choose the maintenance items according to the car conditions and personal needs, and give the car intimate care.

In order to meet the peak of travel on New Year's Day and spring festival, to ensure the smooth running of the car on the road, this event launched a "motor oil upgrade package" for customers who are still in the warranty period, for the engine in the cold environment, the selection of LEXUS pure brand premium oil with excellent lubrication and cleaning performance, to provide better lubrication and protection for the engine, effectively improve the fuel efficiency of the engine, let the car spend the winter with peace of mind, and make your holiday travel worry-free.

In order to ensure the peace of mind of car owners in winter travel, prevent the formation of carbon deposits, resulting in problems such as insufficient power, increased fuel consumption, and difficulty in starting when using the car. The event launched the "LEXUS Pure Brand Fuel Injector Cleaner" to reduce the fuel consumption of the car, remove carbon deposits, improve atomization, and ensure the service life of parts.

In addition, the event also launched the "LEXUS Pure License Window Cleaning Liquid" for car owners to choose, the freezing point is as low as minus 50 °C designed to cope with the rain and snow during winter travel, to ensure that the driver and occupants have a long and clear vision.

This winter customer care event also launched the "LEXUS Pure Brand Maintenance Package" (also known as the "Gift Program") to continue to provide a reassuring after-sales service experience. Owners can flexibly choose different packages according to the driving conditions, so that LEXUS pure brand oil can be assured of peace of mind along the way.

In addition to entering the store to enjoy the above maintenance items, more benefits are available for owners over eight years old and certified/selected used cars sold during summer activities. In addition, customers can also enter the "Lexus Official Flagship Store" through the Tmall homepage, mobile Taobao APP or Tmall APP to enjoy generous preferential benefits.

Customers who enter the store during the event can also choose to purchase a variety of LEXUS Lexus authentic boutiques to explore the luxurious lifestyle full of temperature.

Respect people-oriented and adhere to the way of business

Adhering to the concept of "people-oriented, customer-oriented", LEXUS has provided customers with 4 years/100,000 kilometers (6 years/150,000 kilometers of smart hybrid models) free warranty and free maintenance services at the beginning of entering the Chinese market, eliminating consumers' worries with high-quality service and thoughtful consideration. In addition, for smart hybrid models produced after July 2012 ES 300h, LS 600h after December 2012, NX 300h after October 2014, RX 450h after October 2015, GS 300h/GS 450h after February 2016, LS 500h after November 2017, LC 500h after December 2017, LC 500h after December 2017, The new ES 300h produced after July 2018, the UX 260h produced after December 2018, the new RX 450h and the new RX 450hL produced after August 2019, and the LM 300h produced after February 2020, LEXUS specially provides a worry-free commitment of 10 years/250,000 kilometers for its power batteries, so that customers can enjoy the excitement and comfort of full hybrid technology. LEXUS special insurance, flexible and rich financial solutions, spare parts delivery within 48 hours, roadside assistance and LEXUS G-BOOK Lexus intelligent co-driver and other multi-faceted intimate services, but also to provide consumers with a high value-added service experience and care.

(Xinmin Network publishes this article for the purpose of transmitting automobile information, which does not represent the views of this website)