Peninsula all-media reporter Li Xiaozhe
Since the beginning of this year, the General Office of the Municipal Government has taken the opportunity of the merger and optimization of the municipal service convenience hotline to further improve the service level of the 12345 government service convenience hotline, firmly build the "connecting heart bridge" of government-people interaction, and be the "general customer service" of government services; the municipal SASAC performs the duties of investors in accordance with laws and regulations, and promotes the development trend of municipal enterprises in the first year of the "Fourteenth Five-Year Plan" to maintain more than double-digit growth in the main indicators; the city's health system conscientiously implements the decision-making and deployment of the municipal party committee and the municipal government. All-round full-cycle maintenance of people's health and life safety; the Municipal Emergency Management Bureau effectively curbed production safety accidents, and in the first eleven months of this year, the city's production safety accidents maintained a double decline.
>>> 12345 hotline of the General Office of the Municipal Government for all-weather manual service
The General Office of the Municipal Government actively promotes the optimization of the city's hotline consolidation, and on October 25, the non-emergency government service hotlines set up by various relevant departments and units and answered in the city were unified and merged in three ways: overall integration, double number parallel, and sub-center, so as to realize the "12345" one number to provide 7×24 hours of all-weather manual services.
The municipal 12345 hotline accepts millions of calls and letters from citizens every year, in order to change the "people's voice data" into "people's livelihood data", the Municipal Government Office organized the hotline "Data Governance Year" activities. It has successively compiled and issued 10 issues of "12345 Hotline Decision-making Reference" with the themes of smart community pension and high-end tourism development, and completed 61 comprehensive data analysis reports for weekly, monthly, quarterly, semi-annual and annual. On this basis, the "12345 Hotline Index" was innovatively released, which became an innovative measure of the national 12345 hotline system.
Improve the "good and bad evaluation" system of the 12345 hotline, clarify the scope of acceptance and the scope of non-compliant appeals, include all departments and units of the party, government and mass groups involved in government services, and relevant central and provincial units stationed in Qingdao into the scope of the 12345 hotline undertaking units, and unify the handling standards for the acceptance of matters accepted by existing channels and new channels, standardize the handling requirements, and ensure the quality and effectiveness of handling.
Using big data, cloud computing, 5G, artificial intelligence and other information technologies, strengthen the construction of functions such as middle office, intelligent acceptance, intelligent dispatch, intelligent quality inspection, and intelligent robots, and embed artificial intelligence into the entire business process of the 12345 hotline. At the same time, the municipal 12345 hotline has comprehensively optimized, transformed and upgraded the "online 12345" platform represented by the "Qingdao 12345" WeChat public account and the mayor's mailbox, and promoted the parallel "telephone 12345" and "online 12345" dual platforms to effectively improve the operation efficiency and service efficiency of the hotline.
>>> Municipal State-owned Assets Supervision and Administration Commission has 7 enterprises with assets of more than 100 billion yuan
The Municipal State-owned Assets Supervision and Administration Commission has comprehensively promoted the three-year action of state-owned enterprise reform, and has increased its reform efforts and achieved new results in four aspects, such as improving the construction of a modern enterprise system with Chinese characteristics, forming a state-owned assets supervision and control system with capital management as the mainstay, promoting the optimization and structural adjustment of the layout of the state-owned economy, and improving the vitality and efficiency of municipal enterprises, and accelerating the progress of reform, which was evaluated as A-level by the State-owned Assets Supervision and Administration Commission of the State Council.
As of the end of October this year, the total assets of municipal enterprises reached 2.8 trillion yuan, an increase of 14.1% year-on-year; the operating income was 577.32 billion yuan, and the total profit was 45.87 billion yuan, an increase of 26.2% and 14.4% respectively; the number of enterprises with assets of more than 100 billion yuan reached 7, 6 enterprises with assets of more than 30 billion yuan, 10 enterprises with more than 10 billion yuan, and 7 enterprises with less than 10 billion yuan were completed 2 years ahead of schedule. 3 to 4 enterprise groups with assets of more than 50 billion yuan "target task, the overall indicators into the top five cities in the country.
Better service to the urban livelihood security: In 2021, the highest daily passenger flow of the subway group line network will reach 1.22 million passengers, and the southern section of Line 1 has entered the trial operation stage, and is scheduled to be officially opened before the end of the year.
The construction of key investment projects of municipal enterprises has achieved new results: the scale of fixed asset investment of municipal enterprises in the first three quarters reached 48.4 billion yuan, an increase of 44.8%, exceeding the average level of the city; major investment projects were promoted on schedule, and on August 12, the only 4F airport in the province, Jiaodong International Airport, was officially put into operation, and since the transfer, the normal rate of flight release of Jiaodong International Airport was 96.4%, and the normal rate of departure flights was 96.7%, ranking fourth in the country's 20 million airports and 1st in Airport Coordination in East China Guosen Group promoted the construction of the second tunnel in Jiaozhou Bay.
>>> Municipal Health Commission 15 minutes of grass-roots traditional Chinese medicine service circle urban and rural coverage
The Municipal Health Commission introduced Peking University People's Hospital to cooperate to build Qingdao Hospital; built 2 provincial regional medical centers with comprehensive categories, 4 specialty categories, and 1 traditional Chinese medicine; built three Qilu traditional Chinese medicine advantage specialty clusters for lung disease, rehabilitation, and cardiovascular; built 3 national, 3 provincial, and 12 municipal clinical medical research centers; established "Qingdao Difficult and Rare Disease Diagnosis and Treatment Center"; 60 disciplines entered the list of China's top 100 hospital science and technology quantity (STEM) disciplines, ranking first in the planned cities The introduction and recruitment of 3118 talents at all levels.
Government-run general hospitals, infectious disease hospitals, maternal and child health hospitals all set up traditional Chinese medicine departments, 100% of government-run community health service centers and town street health centers, 91% of community health service stations and village clinics can provide traditional Chinese medicine services, forming a 15-minute grass-roots traditional Chinese medicine service circle covering urban and rural areas, and the relevant practices are published in the "People's Daily" client and the "New Economy Guide" of the Development Research Center of the State Council.
The average outpatient expenses, average hospitalization costs, and drug revenue proportions (excluding Traditional Chinese medicine tablets) in 41 public hospitals of the city decreased by 15 yuan, 39 yuan and 2.4 percentage points respectively compared with last year. There are 180 medical and nursing care institutions in the city, ranking first in the province; 24 municipal infant and young child care demonstration childcare institutions have been built, and 48 inclusive childcare projects have been invested in 25.85 million yuan, and 2585 childcare places will be added after completion.
Comprehensive supervision and inspection of health and health was carried out 35,900 households, 2,561 cases of illegal medical beauty and other cases were investigated and handled, and 5,812,800 yuan was fined; special actions were carried out to rectify the problems of false propaganda, minor diseases and major treatments, bundled sales of drug consumables in medical institutions, and 1,873 medical institutions of various types were inspected and 41 medical institutions were rectified.
>>> Emergency Management Bureau pioneered the "three zero e-office" service model in China
The Municipal Emergency Management Bureau is the first in the field of safety production in the country to create a "three zero e office" digital approval service model, that is, "zero materials, zero errands, zero intervention", the whole Internet e handling, the whole process is convenient and fast. On the basis of strict review and strict access to high-risk projects, and adherence to the original bottom line, red line and high-voltage line policy, we will realize zero materials, zero errands, time reduction and cost reduction for enterprises, and the whole process is automated, digitized and intelligent, the handling procedures are further simplified, and the approval time limit is further shortened.
Since the implementation of the "three zero e-office" at the end of August this year, 10 types of matters have been accepted and approved, and 518 hazardous chemical business licenses have been processed.
Combined with the three-year action of special rectification of safe production, a six-month large-scale inspection and rectification of safe production was carried out in the city. Adopting the methods of "squatting", stationing and mobile supervision, we have carried out a two-year stationed supervision of key enterprises in 10 industries, established 6 work systems, and dispatched 719 people to 1203 enterprises to help enterprises improve the level of safe production work. Break through the conventional law enforcement model, adopt a combination of package district (city) inspection and cross-law enforcement in different places, and carry out "sinking" supervision and inspection. Carry out wall-chart operations for the 92 key tasks identified in the three-year operation, and clarify the responsible units and time limits for completion one by one. All non-coal mining enterprises in the city will be suspended and suspended for rectification, and one qualified one will resume work。
During the large-scale investigation and rectification operation, the city sent a total of 60,400 inspection teams, inspected 226,200 production and business units, rectified 277,000 hidden dangers, including 18 major safety hazards, implemented 3,419 administrative penalties, fined 42.184 million yuan, and ordered 258 to stop production and rectification.
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