With the grace of the time
——Remember the marriage registration center of the Civil Affairs Bureau of the District Civil Affairs Bureau of Yongding District, Zhangjiajie City in 2021
Hunan Daily New Hunan client correspondent Tian Guixue
I got a marriage license in 5 minutes here, and the service was also very good, I was particularly satisfied. On December 6, Mr. Qin and Ms. Huang from Yongding District of Zhangjiajie City completed their marriage certificates at the comprehensive window of the Marriage Registration Center of the Civil Affairs Bureau of Yongding District. It is understood that in recent years, the marriage registration center of the District Civil Affairs Bureau has taken the creation of a civilized window for the people's satisfaction as the carrier, given full play to the characteristics of women's patience and meticulousness, civilization and enthusiasm, provided the parties to the marriage with intimate services throughout the process, and achieved "zero distance" for serving the masses, "zero errors" in service results, and "zero complaints" for service recipients, and the marriage registration pass rate and the satisfaction rate of the service masses have reached 100%. Not long ago, the center was awarded the honorary title of "March 8 Red Flag Bearer Collective" in Yongding District in 2021.
The Marriage Registration Center of the Civil Affairs Bureau of Yongding District currently has 7 staff members, including 6 female staff, who are responsible for the registration of marriage cigarettes in the whole district. In the work, the staff of the center insists on strengthening the foundation and constantly improving their own quality. "When I first came into contact with this work, there were many inconveniences in carrying out the work due to the lack of understanding of marriage law. Since then, together with other colleagues, through continuous learning, I have achieved a good idea of the policies and regulations of the work I have grasped. Luo Xiaochun, the marriage registrar, said with great feeling. She gave us a divorce, let us read the relevant laws and regulations on the spot, gave us ideological work, the service attitude is really good, we just reflected on each other, decided not to divorce. Mr. Li, who came to apply for the certificate, knew that he was sorry for his wife, and after apologizing one after another, he took his wife's hand and went home.
Marriage registration centers have a large daily workload, with an average of nearly 300 pairs registered per day during the peak period of registration. In order to improve the efficiency of handling certificates and facilitate the handling of affairs by the masses, the center has further improved the internal management mechanism, and publicized the relevant laws and regulations and marriage registration processes on the wall and compiled them into a book for the masses to consult. In marriage registration, the registrar can rationally face the parties and tirelessly provide services. If the parties do not understand or make unreasonable demands, Tian Fang, director of the Marriage Registration Center, takes the initiative to contact the relevant departments to help the parties find a way to solve the problem. In particular, within the scope of the policy, safeguard the legitimate rights and interests of the parties in accordance with laws and regulations.
As a "window" unit, the marriage registration center serves well or badly directly related to the image of civil affairs people among the masses. Therefore, the center always adheres to the goal of "building a good image and displaying the style of the people", and tries its best to provide better and better services for the masses. In addition to the prescribed working days, marriage registration centers, when encountering peak registration days, adopt methods such as early entry, postponement of work, and increase the number of staff to effectively meet the needs of the masses. The 6 staff members also can't remember how many times they have delayed the meal time because they are busy with marriage registration, and often wait until the matter is done, and the meals on the table are basically cold, but none of them have complaints. In addition, the marriage registration center has also carried out a series of service activities such as "borrowing the marriage registration platform and advocating civilized and frugal marriage customs" to establish a civilized concept of marriage and family for the parties to the marriage. The registration office has specially opened a 30 square meter room arranged into a warm and romantic certification hall to provide free marriage certificate issuance services for newlyweds, which is welcomed by newlyweds. At the same time, professional marriage and family counselors take the initiative to enthusiastically carry out mediation services for the parties, timely resolve contradictions and disputes in marriage and family, and make the marriage and family on the verge of breaking the mirror come back to life. In the eight years since its inception in 2013, it has fallen again this year after achieving the first decline in divorce rates last year.
[Editor-in-Charge: Tian Rui]
【Source: New Hunan Client】
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